J.D. Power study finds ACEN technology woes affecting vehicle reliability for consumers

Problems with technology continue to affect vehicle reliability for consumers, according to the J.D. Power 2016 US Vehicle Dependability Study (VDS). The number of problems with infotainment, navigation and in-vehicle communication systems—collectively known as audio, communication, entertainment and navigation or ACEN—has increased and now accounts for 20% of all customer-reported problems in the study.

ACEN is now the most problematic area on most vehicles and is the cause of the industry’s 3% year-over-year decline in vehicle dependability. Key findings of the study included: . . . .

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