cwerdna
Posts: 7931
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: How long 'til 4th bar drops?

Sun Jul 01, 2018 5:35 pm

EVadvocate wrote:When I bought my LEAF in 2011...
with a 5-year warranty on the battery maintaining "approximately 70% of battery capacity", I should be covered, right?

...
As my car approached the 5-year expiration date, with 22,000 miles on the odometer, the car was charging to approx. 62 miles - well short of 70% of its original 102-mile range.
...

After purchasing the Leaf Spy app (which plugs directly into the car's maintenance port) I discovered the car had 64.8% of battery capacity remaining (182 GIDs). So I went back to Nissan Service and showed them their bar display was wrong - remaining capacity was well below 70% - and demanded the new $5,500 battery to which I was entitled. "But it's not below 9 bars," I was told. So I demanded to talk to the Service Manager. "But it's not below 9 bars," he said.

In two consecutive calls to Nissan America Customer Service I tried to explain. "Because your 'bars' don't correspond to any physical property they're useless to consumers for evaluation purposes," I said. "I purchased the car based on the battery's capacity not falling 'below approximately 70%' of original capacity." Both times I was told, "But it's not below 9 bars."

Original EPA range rating of '11 and '12 Leaf was 73 miles. See https://www.fueleconomy.gov/feg/Find.do ... s&id=30979. Guess-o-meter values are worthless.

Yes, the way the capacity warranty is warranted is in bars (viewtopic.php?f=4&t=13192). Full stop.

As for battery gids or SOH or whatever, Nissan has never released any public documentation on those along w/any caveats (e.g. conditions required for the readings to be accurate, how many watt-hours each gid can represent, etc.) See posts like these from the Leaf Spy auithor: viewtopic.php?p=516444#p516444 and viewtopic.php?p=521773#p521773.

It needs to be below 9 bars before expiration, otherwise they'll tell you to pound sand.

Regarding the last bolded part, when you bought the car in 2011, there was NO warranty at all for gradual capacity loss.

'13 Leaf SV w/premium package (owned)
'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)
'06 Prius

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

EVadvocate
Posts: 4
Joined: Sat Jun 30, 2018 8:47 am
Delivery Date: 22 Oct 2011
Leaf Number: 005430

Re: How long 'til 4th bar drops?

Mon Jul 02, 2018 12:52 pm

cwerdna wrote:Regarding the last bolded part, when you bought the car in 2011, there was NO warranty at all for gradual capacity loss.


Thanks cwerdna, you're correct - there was no warranty at all for gradual capacity loss when I bought the car. Yet when I bought the car it had 102 miles of range on a full charge, and Nissan promised me in their "expanded warranty coverage" that

"...the lithium-ion battery for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine (9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity level gauge..."

Do the math yourself - they lied. I was informed of Nissan's warranty-after-the-fact in the same letter which told me to go in and get my operating system "updated" - aka, tweaked to add display miles, without a watthour of additional capacity in the battery - which I guess I'm supposed to find comforting.

I might find out years from now the digits on the speedometer don't correspond to the speed I'm traveling, and the miles on the odometer tick off slower than the actual distance I've traveled, but I don't expect to have the car that long. I'm looking to dump it as soon as possible for a new model from a reputable manufacturer - too many other options. Full Stop.

sandeen
Posts: 125
Joined: Fri May 12, 2017 1:45 pm
Leaf Number: 026685
Location: Minnesota

Re: How long 'til 4th bar drops?

Mon Jul 02, 2018 2:19 pm

EVadvocate wrote:
Thanks cwerdna, you're correct - there was no warranty at all for gradual capacity loss when I bought the car. Yet when I bought the car it had 102 miles of range on a full charge, and Nissan promised me in their "expanded warranty coverage" that

"...the lithium-ion battery for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine (9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity level gauge..."

Do the math yourself - they lied.


I really don't see where you get that. A lot of people are upset that they didn't meet the warranty terms, but the warranty terms are clear; you left out a little bit above (the time) period, i.e.
…Nissan LEAF®Lithium-ion battery is also warranted against capacity loss below nine bars of capacity as shown on the vehicle’s battery capacity level gauge for a period of 60 months or 60,000 miles with the 24kWh battery and 96 months or 100,000 miles with the 30kWh battery, whichever comes first…


The only definitive language is "9 bars" and "60 months/60,000 miles." "approximately below 70 percent" is wiggly. good luck arguing over the meaning of "approximately." (That and $6k out of pocket will certainly get you a new battery pack.)

You can dislike the warranty terms, but they're not lying about anything; you're simply out of the warranty. I had a transmission go bad on a Honda out of warranty and they also told me to pound sand even though that model year had known issues with the transmission.
2012 SL from TX, (mfg 8/12), used, dropped to 8 bars at 43.50 Ahr, 40,601 miles. my daily stats =/= my collected data on 4-bar losers

EVadvocate
Posts: 4
Joined: Sat Jun 30, 2018 8:47 am
Delivery Date: 22 Oct 2011
Leaf Number: 005430

Re: How long 'til 4th bar drops?

Mon Jul 02, 2018 2:50 pm

sandeen wrote: I really don't see where you get that. A lot of people are upset that they didn't meet the warranty terms, but the warranty terms are clear; you left out a little bit above (the time) period, i.e....


I didn't leave anything out Sandeen, those are the exact words they used in my Expanded Warranty Coverage. Interesting, however, that they have now deleted "or approximately below 70% percent" - almost as if they understand it could be misleading. Actually, very much that way.

What if your 4-year-old battery could only retain 25% of its original capacity, but the display still read 9 bars - you still wouldn't be entitled to a new battery, right? What about 10%? Where would you draw the line?

sandeen
Posts: 125
Joined: Fri May 12, 2017 1:45 pm
Leaf Number: 026685
Location: Minnesota

Re: How long 'til 4th bar drops?

Mon Jul 02, 2018 3:12 pm

EVadvocate wrote:What if your 4-year-old battery could only retain 25% of its original capacity, but the display still read 9 bars - you still wouldn't be entitled to a new battery, right? What about 10%? Where would you draw the line?


Per the warranty terms, you draw the line at 9 bars. Unfair? Yep maybe so. As specified and enforceable in the warranty? Yup, for sure. There is no other reliable/documented/official method of obtaining battery health information.

If you had a Ford with a component out of warranty past 50,000 miles on the odometer reading and you tried to argue that you had smaller tires so you hit 50,000 way too soon they'd say sorry, no. The warranty specifies the odometer reading, and don't get to argue that it's not accurate or reflective of reality, because that's immaterial as per the warranty terms. They have to draw the line somewhere, and some people will land on the other side of it.
2012 SL from TX, (mfg 8/12), used, dropped to 8 bars at 43.50 Ahr, 40,601 miles. my daily stats =/= my collected data on 4-bar losers

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