FILLUPMYEV
Posts: 8
Joined: Mon Oct 23, 2017 10:19 am
Delivery Date: 23 Oct 2015
Leaf Number: 024591

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 1:27 pm

Thanks for all the feedbacks. I'm just here to vent since I believe this is the most popular forum for Nissan Leaf owners. Wanted to pull out my hair this morning being on the phone for hours talking to Nissan robots.

Side Note: I am glad that we only purchased 1 out of the 4 Nissan Leafs new. The depreciation hit was hard on the Leaf and all EVs in general. I'd probably replace the 4 leafs with Chevy Bolt leases.

SageBrush
Posts: 1416
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: Colorado

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 1:28 pm

We know from the idiotic battery check report that Nissan collects historical information from the car. I'd be willing to bet a lot of money that Nissan knows very well from such a test that the car reached 8 bar status months ago.

That is the thing with this car: not only is the battery poor, Nissan is just freaking awful.
2013 Model 'S' with QC & rear-view camera
Bought off-lease Jan 2017 from N. California with 63.9 Ahr after 22k miles
Car is now enjoying an easy life in Colorado

User avatar
davewill
Posts: 4810
Joined: Thu Mar 17, 2011 6:04 pm
Location: San Diego, CA, US

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 1:59 pm

I would document everything possible, even if it's just your mother's statement of what day she visited and the conversation that took place. Try to get her to remember as many of the details as possible. Then file with BBB (or whatever the process in your state is) ASAP. Just taking it to that step may get Nissan to budge.
2014 Rav4 EV, Blizzard Pearl White
2011 LEAF SL w/QC, Blue Ocean, returned at end of lease

murduc2
Posts: 8
Joined: Wed Aug 16, 2017 11:41 am

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 2:03 pm

Jeff's hands may be tied but someone else's are not. Get the car to a dealer explain the situation and have them open a Good Will case for out of warranty replacement. Be polite, and enthusiastic about Leaf ownership, but make sure they open a case.
The person who ends up with the case on their desk back at Nissan will NOT have their hands tied. They can decide, based on the information, that Nissan should replace the battery regardless that the check box that says "Is it still under warranty?" is a "No" at this point.

That does not mean that the decision will be for replacement, but it seems likely given your description of events.

Remember, the first tier that will be contacted, and advocate for or against replacement will be the service manager that opens the case. Try not to piss them off...

DaveinOlyWA
Gold Member
Posts: 12221
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 10 Nov 2016
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 2:53 pm

FILLUPMYEV wrote:Thanks for all the feedbacks. I'm just here to vent since I believe this is the most popular forum for Nissan Leaf owners. Wanted to pull out my hair this morning being on the phone for hours talking to Nissan robots.

Side Note: I am glad that we only purchased 1 out of the 4 Nissan Leafs new. The depreciation hit was hard on the Leaf and all EVs in general. I'd probably replace the 4 leafs with Chevy Bolt leases.


Don't give up on this!
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 (build 10/2016)"low water marks" 26,100.2 miles.363GID Ahr 79.55Hx95.35%kwh28.1QCs227,L2's 237
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

FILLUPMYEV
Posts: 8
Joined: Mon Oct 23, 2017 10:19 am
Delivery Date: 23 Oct 2015
Leaf Number: 024591

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 3:02 pm

DaveinOlyWA wrote:
FILLUPMYEV wrote:Thanks for all the feedbacks. I'm just here to vent since I believe this is the most popular forum for Nissan Leaf owners. Wanted to pull out my hair this morning being on the phone for hours talking to Nissan robots.

Side Note: I am glad that we only purchased 1 out of the 4 Nissan Leafs new. The depreciation hit was hard on the Leaf and all EVs in general. I'd probably replace the 4 leafs with Chevy Bolt leases.


Don't give up on this!


:lol: I will contact Nissan again tomorrow and give it another shot. Hitting a bunch of dead ends here.

DaveinOlyWA
Gold Member
Posts: 12221
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 10 Nov 2016
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 3:15 pm

there is an escalation process that they must honor no matter what the situation so even if they say no at first, you can escalate. I think you have a very good chance and as a 4 LEAFer you need to make sure they are aware of that!
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 (build 10/2016)"low water marks" 26,100.2 miles.363GID Ahr 79.55Hx95.35%kwh28.1QCs227,L2's 237
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

FILLUPMYEV
Posts: 8
Joined: Mon Oct 23, 2017 10:19 am
Delivery Date: 23 Oct 2015
Leaf Number: 024591

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 5:11 pm

(877) NO GAS EV ... Is this the only contact for Nissan Leaf issues/complaints? Any other departments I should reach out to?

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LTLFTcomposite
Posts: 4337
Joined: Fri Apr 23, 2010 6:06 pm
Delivery Date: 10 Dec 2011
Leaf Number: 5926
Location: Boca Raton FL

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 6:02 pm

Just wondering, if Nissan will honor a warrantable condition 5 days beyond the expiration, will they also do so 6 days after? Or 7, or 10, or 30...? If they bend the rules for one customer are they compelled to bend them for others, and to what extent?

Very important on any car to get problems that occur during warranty period documented at the dealer before the period expires.
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue

Evoforce
Posts: 645
Joined: Wed Mar 04, 2015 9:58 pm
Delivery Date: 28 Feb 2015
Location: Fountain Hills Arizona

Re: Extremely frustrated with Nissan service and support

Mon Oct 23, 2017 10:46 pm

LTLFTcomposite wrote:Just wondering, if Nissan will honor a warrantable condition 5 days beyond the expiration, will they also do so 6 days after? Or 7, or 10, or 30...? If they bend the rules for one customer are they compelled to bend them for others, and to what extent?

Very important on any car to get problems that occur during warranty period documented at the dealer before the period expires.


Nissan has in fact changed the rules for others in the past who have had expired warranties. What their criteria for doing so is a mystery.
*2011 Leaf 1 bought 2/28/15 @ 28,000ish mi 10 bar (8 bars @ 11/25/15 @ 37,453 ) (New lizard @ 39,275 mi @ 1/20/2016) Now 52,166 mi.
*Tesla Model S 61,000 mi
*2011 Leaf 2 bought 4/28/15 @ 24,000ish mi 12 bar (new lizard Dec. 2014 @ 22,273 mi) Now 35,485 mi

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