soldcake
Posts: 55
Joined: Mon Jun 20, 2016 3:47 am
Delivery Date: 19 Jun 2016
Leaf Number: 311414

Someone unknown recharged his car and my EVgo account is charged

Mon Oct 30, 2017 9:42 am

Did this happened to you?

Someone unknown to me recharged his car and my EVgo account is charged.
I recharged at Evgo DCQC station at about 10am. Then at about 12pm, (yep, two hours later) someone recharged his car at the same location "used my EVGO card". $8+ is charged to my account for 18minutes DCQC. When I noticed the email from EVgo, I immediately checked my wallet, and my card is with me. My card is a Nissan NoChargeToCharge card. I called and Emailed EVgo immediately.

Here are some "findings" after called in, and exchanging emails with EVgo.
- EVgo is quite responsive, both on the phone and via email.
- EVgo keeps a log of when, where, which charge port, and payment type, and when card is swiped. In their record, that session was started with a "physical smart card". And card was swiped at 12:14, when the card is 2 miles away in my pocket.
- Nissan NCTC only applies to DCQC using a CHAdeMO port. The session was not free because the other guy was charging his car via a CCS. (so i know he is not having a Leaf :-P)
- So, in their record's point of view, a "parallel of me" swiped a "parallel of my NCTC card", and recharged a EV/PHEV belongs to "parallel of me". Apparently this "parallel me" is richer than me. ;)

From I can recall, the DCQC station screen was not responsive at the beginning. I am not sure whether i swiped my card once or twice. I am not sure if it is related.

Now I am trying the "suspend" function of the EVgo user portal.....

Share your experience if you have some funky experience with EVgo DCQC.

Have Fun.
Nov-2017 11043mi 70.4Ahr 88%SOH 82%Hx
May-2017 6866mi 72.9Ahr 91%SOH 87%Hx
Sep-2016 1050mi 74.3Ahr 93%SOH 89%Hx
2016 Leaf White SV + no premium package + rain visor + 40psi :roll:
(BayArea California)

User avatar
DNAinaGoodWay
Posts: 2751
Joined: Mon Dec 17, 2012 1:43 am
Delivery Date: 03 Dec 2012
Leaf Number: 23156
Location: Central Massachusetts

Re: Someone unknown recharged his car and my EVgo account is charged

Mon Oct 30, 2017 12:21 pm

I’ve seen a couple of comments on Plugshare of people who couldn’t start a QC session, called EVgo for help, and were told that the station was charging someone else, when no other car was plugged in. Evgo has issues.
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

desiv
Posts: 593
Joined: Tue Jan 06, 2015 1:10 pm
Delivery Date: 04 Jan 2015
Leaf Number: 018850
Location: Lincoln City, Oregon

Re: Someone unknown recharged his car and my EVgo account is charged

Mon Oct 30, 2017 1:06 pm

Yeah, cloning an RFID or similar device is possible..
I've seen it done during a pen test we had at work. Very kual stuff.. Fits in a briefcase..

Did you see someone with a briefcase walk by you when you were there?? ;-)

Honestly tho, that's a lot of work to steal an EVGo charge ID.. ;-)

I think it's much more likely this was a glitch in the EVGo system....

Actually, doesn't CCS (and Chademo??? Not sure there) send a unique ID when it connects? If they save it, EVGo should be able to map it to the owner (if he's on their system, which is likely I think).

desiv
2012 Leaf SL - Silver (gone - traded in)
2017 Bolt LT - Red

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