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New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 11:47 am
by beatnikdan
There was a bulletin sent out to Nissan dealers changing the criteria for battery replacement under the 8yr/100k warranty. This bulletin did not specify any year or model for the the nissan leaf. In the bulletin it states that if the battery is less than 9 bars at full charge that it would qualify as replacement under this warranty. However, when I tried to have mine replaced, it was denied. But the bulletin was sent and it is valid. I urge any of you who are having trouble with deteriorating batteries to contact your local dealer and ask about this bulletin sent on February 9th 2018. I think with enough voices, we may be able to force them to honor the conditions set for in the email. My leaf has less than 37k miles and the batteries are performing badly. Please share with any others who may be having battery issues as well.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 12:52 pm
by dm33
Can you post any additional info on this bulletin? How could the dealer refuse? Call Nissan directly.
Most likely you're misinterpreting the bulletin. It would be huge news if Nissan decided to have a capacity warranty as part of the 8yr/100k warranty. Thats for some other non-capacity oriented failure in the battery. I've never heard of it failing and the warranty is pretty much not useful. Its the capacity warranty thats only 5yr/60k miles that is useful.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 3:27 pm
by goldbrick
What model year is your Leaf? The 96 month/100k mile capacity warranty only applies to later model years.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 7:11 pm
by cwerdna
This is probably the 2nd time I've heard similar hearsay in the past few weeks. While it might be true, it means nothing until we've seen it. And, what model years and battery capacities is it talking about?

The previous person from a few weeks ago (which I could find the post, might've been on a Leaf FB group I'm on) also provided no proof (e.g. bulletin itself nor picture of it).

I looked under 2015 and 2013 at http://x.nissanhelp.com/forums/Knowledgebase/links/651/ and https://x.nissanhelp.com/forums/Knowled ... links/691/ and didn't see it. However, Nissanhelp is sometimes known to be missing TSBs, bulletin and service campaigns, besides there being a lag.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 7:30 pm
by cwerdna
goldbrick wrote:What model year is your Leaf? The 96 month/100k mile capacity warranty only applies to later model years.

Yep. That length only applies to 30 kWh Leafs ('16 SV and SL, '16 "S 30" and all '17). IIRC, it also applies to the 40 kWh '18 Leaf.

Otherwise, it’s 5 years/60K miles on 24 kWh Leafs (all '11 to '15 and '16 original S).

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 9:25 pm
by SageBrush
@beatnikdan,

Your LEAF Model ?
Battery capacity (24 or 30 kWh ) ?
Original date of purchase ?
Current Odometer ?
Capacity bars remaining ?

It *sounds* like you think that Nissan has extended the battery degradation warranty out to 8yrs/100k miles for any LEAF. That would be most welcome news. Do you have a link or reference ?

Re: New battery replacement under warranty 8yr/100k

Posted: Sun Feb 18, 2018 8:36 pm
by cwerdna
It's been 5 days. Any update from the OP, esp. regarding specifics of this bulletin?
cwerdna wrote:This is probably the 2nd time I've heard similar hearsay in the past few weeks. While it might be true, it means nothing until we've seen it. And, what model years and battery capacities is it talking about?

The previous person from a few weeks ago (which I could find the post, might've been on a Leaf FB group I'm on) also provided no proof (e.g. bulletin itself nor picture of it).

I looked under 2015 and 2013 at http://x.nissanhelp.com/forums/Knowledgebase/links/651/ and https://x.nissanhelp.com/forums/Knowled ... links/691/ and didn't see it. However, Nissanhelp is sometimes known to be missing TSBs, bulletin and service campaigns, besides there being a lag.

I finally came across the FB post I was referring to. It's at https://www.facebook.com/groups/nissan. ... 024466264/. It points to https://www.facebook.com/groups/SJEVC/p ... 461586163/, which I fortunately can see. Near the bottom of that thread, there's a reply from a Jim who basically said Bill, the tech was mistakened.

However, that thread was from Jan 19, 2018, obviously, before Feb 9th that the OP of this thread is referring to.

I still see no TSBs nor service campaigns on the '13 Leaf at Nissanhelp that would indicate there's been any extension of the original 5 year/60K capacity warranty on 24 kWh cars.