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New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 11:47 am
by beatnikdan
There was a bulletin sent out to Nissan dealers changing the criteria for battery replacement under the 8yr/100k warranty. This bulletin did not specify any year or model for the the nissan leaf. In the bulletin it states that if the battery is less than 9 bars at full charge that it would qualify as replacement under this warranty. However, when I tried to have mine replaced, it was denied. But the bulletin was sent and it is valid. I urge any of you who are having trouble with deteriorating batteries to contact your local dealer and ask about this bulletin sent on February 9th 2018. I think with enough voices, we may be able to force them to honor the conditions set for in the email. My leaf has less than 37k miles and the batteries are performing badly. Please share with any others who may be having battery issues as well.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 12:52 pm
by dm33
Can you post any additional info on this bulletin? How could the dealer refuse? Call Nissan directly.
Most likely you're misinterpreting the bulletin. It would be huge news if Nissan decided to have a capacity warranty as part of the 8yr/100k warranty. Thats for some other non-capacity oriented failure in the battery. I've never heard of it failing and the warranty is pretty much not useful. Its the capacity warranty thats only 5yr/60k miles that is useful.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 3:27 pm
by goldbrick
What model year is your Leaf? The 96 month/100k mile capacity warranty only applies to later model years.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 7:11 pm
by cwerdna
This is probably the 2nd time I've heard similar hearsay in the past few weeks. While it might be true, it means nothing until we've seen it. And, what model years and battery capacities is it talking about?

The previous person from a few weeks ago (which I could find the post, might've been on a Leaf FB group I'm on) also provided no proof (e.g. bulletin itself nor picture of it).

I looked under 2015 and 2013 at http://x.nissanhelp.com/forums/Knowledgebase/links/651/ and https://x.nissanhelp.com/forums/Knowled ... links/691/ and didn't see it. However, Nissanhelp is sometimes known to be missing TSBs, bulletin and service campaigns, besides there being a lag.

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 7:30 pm
by cwerdna
goldbrick wrote:What model year is your Leaf? The 96 month/100k mile capacity warranty only applies to later model years.

Yep. That length only applies to 30 kWh Leafs ('16 SV and SL, '16 "S 30" and all '17). IIRC, it also applies to the 40 kWh '18 Leaf.

Otherwise, it’s 5 years/60K miles on 24 kWh Leafs (all '11 to '15 and '16 original S).

Re: New battery replacement under warranty 8yr/100k

Posted: Tue Feb 13, 2018 9:25 pm
by SageBrush
@beatnikdan,

Your LEAF Model ?
Battery capacity (24 or 30 kWh ) ?
Original date of purchase ?
Current Odometer ?
Capacity bars remaining ?

It *sounds* like you think that Nissan has extended the battery degradation warranty out to 8yrs/100k miles for any LEAF. That would be most welcome news. Do you have a link or reference ?

Re: New battery replacement under warranty 8yr/100k

Posted: Sun Feb 18, 2018 8:36 pm
by cwerdna
It's been 5 days. Any update from the OP, esp. regarding specifics of this bulletin?
cwerdna wrote:This is probably the 2nd time I've heard similar hearsay in the past few weeks. While it might be true, it means nothing until we've seen it. And, what model years and battery capacities is it talking about?

The previous person from a few weeks ago (which I could find the post, might've been on a Leaf FB group I'm on) also provided no proof (e.g. bulletin itself nor picture of it).

I looked under 2015 and 2013 at http://x.nissanhelp.com/forums/Knowledgebase/links/651/ and https://x.nissanhelp.com/forums/Knowled ... links/691/ and didn't see it. However, Nissanhelp is sometimes known to be missing TSBs, bulletin and service campaigns, besides there being a lag.

I finally came across the FB post I was referring to. It's at https://www.facebook.com/groups/nissan. ... 024466264/. It points to https://www.facebook.com/groups/SJEVC/p ... 461586163/, which I fortunately can see. Near the bottom of that thread, there's a reply from a Jim who basically said Bill, the tech was mistakened.

However, that thread was from Jan 19, 2018, obviously, before Feb 9th that the OP of this thread is referring to.

I still see no TSBs nor service campaigns on the '13 Leaf at Nissanhelp that would indicate there's been any extension of the original 5 year/60K capacity warranty on 24 kWh cars.

Re: New battery replacement under warranty 8yr/100k

Posted: Wed Oct 17, 2018 5:53 pm
by LeafyTexan
I joined the site because I am currently going through the battery issue and hoping to appeal based on the 8yr warranty. I found the 2012 Leaf warranty booklet which does clearly state 96months/100,000 miles. It does state an exception to this warranty would be a gradual loss of battery capacity. We purchased our used 2012 Leaf in July of 2015 with 12 bars, and today we are at 8 bars/63% SOH and I don't feel this is gradual. Does anyone have experience fighting this battle? I'm still doing a ton of Googling...

Link to the booklet: http://www.mynissanleaf.com/wiki/images ... ooklet.pdf

Re: New battery replacement under warranty 8yr/100k

Posted: Wed Oct 17, 2018 6:04 pm
by cwerdna
LeafyTexan wrote:I joined the site because I am currently going through the battery issue and hoping to appeal based on the 8yr warranty. I found the 2012 Leaf warranty booklet which does clearly state 96months/100,000 miles. It does state an exception to this warranty would be a gradual loss of battery capacity. We purchased our used 2012 Leaf in July of 2015 with 12 bars, and today we are at 8 bars/63% SOH and I don't feel this is gradual. Does anyone have experience fighting this battle? I'm still doing a ton of Googling...

Link to the booklet: http://www.mynissanleaf.com/wiki/images ... ooklet.pdf

Yours is very likely gradual as opposed to sudden.

'11 and '12 Leaf never came with any capacity warranty until http://www.mynissanleaf.com/viewtopic.php?f=4&t=13192, which apparently came about due to the Klee class action settlement.

You are way past the 5 year/60K capacity warranty. When there was no capacity warranty and Leaf had been out for 21 months, we already had a 4 bar loser (Blue494) at http://www.mynissanleaf.com/viewtopic.php?t=10040. They weren't even covered by the 8 year/100K battery defects warranty. Also, before the capacity warranty and when there was the defects warranty, Nissan put up this video to clarify: https://www.youtube.com/watch?v=DShtvd5jJHQ. (http://www.mynissanleaf.com/viewtopic.php?t=9694 has some historical info.)

Where did the car reside before? A '12 in July 2015 with 12 bars sounds semi-unlikely unless it resided in a mild climate. The '11s and '12 had lousy batteries. It's possible it had fewer capacity bars and was reset (like http://daveinolywa.blogspot.com/2014/11 ... -read.html and viewtopic.php?p=489807#p489807). So, it reflected an inflated value and it took a few months for the car to relearn the true capacity and then some more time to lose more capacity. If it was in Texas the whole time and the battery wasn't changed, then it was definitely reset.

If you bought it new and you suddenly went from 0 bars lost to 4 within a few months or the car won't charge, the battery won't propel the vehicle at highway speeds, wildly fluctuating fuel bars, sudden turtle despite having many fuel bars or you had range collapse due to a bad cell (http://www.mynissanleaf.com/viewtopic.php?f=9&t=21700), you could get a repair under the 8 year/100K defects warranty.

Of course, the OP never returned to respond. :roll:

Re: New battery replacement under warranty 8yr/100k

Posted: Wed Oct 17, 2018 11:54 pm
by alozzy
I think the OP must have been given misinformation. The announcement by Nissan RE reconditioned packs to be offered in Japan at a discount to new packs occurred around that time, so I'm guessing that's the "bulletin"