mwilliams
Posts: 10
Joined: Thu Mar 31, 2016 9:03 pm
Delivery Date: 05 Apr 2016
Leaf Number: 020868

Battery Capacity Warranty Start Date

Wed Apr 13, 2016 5:46 pm

Hi!

To calculate the remaining months for the battery capacity warranty date, which date is used? There is manufacture date and date of ownership by first owner. There is an 8 month spread between manufactured and title issued to first owner.

Thanks!

Flyct
Posts: 186
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 02 Dec 2015
Leaf Number: 307113
Location: Bradenton, Florida, US

Re: Battery Capacity Warranty Start Date

Wed Apr 13, 2016 7:15 pm

All warranties start the first day the car is put in service, not the manufacture date. Also the 36,000 mile, 60,000 mile warranties start the with the mileage at first delivery date., not zero odometer.
2015 Pearl White Leaf SL with Premium (Bose) package
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mwilliams
Posts: 10
Joined: Thu Mar 31, 2016 9:03 pm
Delivery Date: 05 Apr 2016
Leaf Number: 020868

Re: Battery Capacity Warranty Start Date

Sat Apr 16, 2016 9:09 pm

Thanks!

dhanson865
Moderator
Posts: 1477
Joined: Wed May 25, 2011 7:12 am
Leaf Number: 16156
Location: Tennessee

Re: Battery Capacity Warranty Start Date

Sat Apr 16, 2016 9:30 pm

Flyct wrote:All warranties start the first day the car is put in service, not the manufacture date. Also the 36,000 mile, 60,000 mile warranties start the with the mileage at first delivery date., not zero odometer.


Or at least they should.

Don't expect the dealer or the manufacturer to volunteer that. If you don't know the starting odometer and can't prove it they'll just use 0.
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Valdemar
Posts: 2412
Joined: Tue May 10, 2011 10:32 pm
Delivery Date: 09 Sep 2011
Location: Oak Park, CA

Re: Battery Capacity Warranty Start Date

Sun Apr 17, 2016 10:25 am

Is it always possible to determine the "in service" date? Buying Leaf second or third hand chances are you won't get to see the original sales contract.
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Flyct
Posts: 186
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 02 Dec 2015
Leaf Number: 307113
Location: Bradenton, Florida, US

Re: Battery Capacity Warranty Start Date

Sun Apr 17, 2016 11:34 am

CarFax reports are a good source to show the first in use date unless the car was a manufactures vehicle used by Nissan Factiry as up internal use.

For example here's a Leaf manufactured 6/2012 and first sold 12/2012
http://www.carfax.com/VehicleHistory/p/ ... PXCT023598

JR
2015 Pearl White Leaf SL with Premium (Bose) package
2015 Lexus RX450h Hybrid SUV
2016 Ford F-150 Super Crew
Blissfully Retired and loving it!

Flyct
Posts: 186
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 02 Dec 2015
Leaf Number: 307113
Location: Bradenton, Florida, US

Re: Battery Capacity Warranty Start Date

Sun Apr 17, 2016 11:41 am

Here's another that was in dealer inventory on 2/13/2012 and first went into service with 640 miles on it not until 1/10/2013 which starts the warranty.
http://www.carfax.com/VehicleHistory/p/ ... P2CT017441
2015 Pearl White Leaf SL with Premium (Bose) package
2015 Lexus RX450h Hybrid SUV
2016 Ford F-150 Super Crew
Blissfully Retired and loving it!

Flyct
Posts: 186
Joined: Tue Nov 03, 2015 12:04 am
Delivery Date: 02 Dec 2015
Leaf Number: 307113
Location: Bradenton, Florida, US

Re: Battery Capacity Warranty Start Date

Sun Apr 17, 2016 11:47 am

To confirm warranty start date you can always call 800-647-7261 Nissan Customer service to confirm dates.
2015 Pearl White Leaf SL with Premium (Bose) package
2015 Lexus RX450h Hybrid SUV
2016 Ford F-150 Super Crew
Blissfully Retired and loving it!

sub3marathonman
Posts: 306
Joined: Wed Nov 03, 2010 11:57 am
Delivery Date: 31 Mar 2012
Location: Bartow, FL

Re: Battery Capacity Warranty Start Date

Sun Apr 17, 2016 1:46 pm

dhanson865 wrote:
Flyct wrote:All warranties start the first day the car is put in service, not the manufacture date. Also the 36,000 mile, 60,000 mile warranties start the with the mileage at first delivery date., not zero odometer.


Or at least they should.

Don't expect the dealer or the manufacturer to volunteer that. If you don't know the starting odometer and can't prove it they'll just use 0.


I'll second that on the volunteering part.

In the fine print, if a car has been a Demo, it is possible that the "in service date" started while it was on the dealer's lot. I don't know if there are actually any LEAFs that this has applied to, but I wanted to make sure for mine.

So I sent an email to the Nissan Customer Service. They were happy to call and ask me to call them back. Remember, I just wanted an answer, an actual date, which could have been left as a voicemail. I sent another request, asking them instead to email the answer to me. They were happy to call and ask me to call them back. I then sent another email to them, stating that I wanted the response in writing. Yes, they were happy to call and ask me to call them back. I finally filed a complaint with the BBB! It was unbelievable but Nissan absolutely would not put it in writing. And yes, then a few weeks later I did receive, on official Nissan letterhead, a response showing the "in service date."

And it wouldn't be so critical except that Nissan has taken the position of not one mile nor one minute past the warranty deadline for the battery replacement warranty.

emanresu
Posts: 8
Joined: Fri May 10, 2013 12:02 am
Delivery Date: 10 May 2013

Re: Battery Capacity Warranty Start Date

Fri Aug 11, 2017 2:20 am

There is so much confusion- I do know that I was told by a Nissan representative over the phone that my battery capacity warranty began on the 'retail sale' date- not the in service date. The dealer doesn't seem to know. The dates are all there, but nobody gives the same answers twice. The service writers at the dealer here don't know and don't want to know anything about the car. They don't even understand the difference between the battery capacity warranty and the battery warranty.

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