Flyct wrote:All warranties start the first day the car is put in service, not the manufacture date. Also the 36,000 mile, 60,000 mile warranties start the with the mileage at first delivery date., not zero odometer.
Or at least they should.
Don't expect the dealer or the manufacturer to volunteer that. If you don't know the starting odometer and can't prove it they'll just use 0.
I'll second that on the volunteering part.
In the fine print, if a car has been a Demo, it is possible that the "in service date" started while it was on the dealer's lot. I don't know if there are actually any LEAFs that this has applied to, but I wanted to make sure for mine.
So I sent an email to the Nissan Customer Service. They were happy to call and ask me to call them back. Remember, I just wanted an answer, an actual date, which could have been left as a voicemail. I sent another request, asking them instead to email the answer to me. They were happy to call and ask me to call them back. I then sent another email to them, stating that I wanted the response in writing. Yes, they were happy to call and ask me to call them back. I finally filed a complaint with the BBB! It was unbelievable but Nissan absolutely would not put it in writing. And yes, then a few weeks later I did receive, on official Nissan letterhead, a response showing the "in service date."
And it wouldn't be so critical except that Nissan has taken the position of not one mile nor one minute past the warranty deadline for the battery replacement warranty.