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Aaaaaand... we’re done with the warranty buyback of our 2017 Nissan Leaf. Morley’s representative signed over the car and gave us a cashier’s check for $12,949.95. But it wasn’t that easy. This post is an update on my 11 December post back here...

Has anyone had their buyback halted by the Morley rep due to vehicle damage? I’m not sure that Nissan has done their math right, yet I don’t want to interrupt them if they’re making a mistake in our favor. They’ve already dragged us through their negotiation gantlet and I have no sympathy...

Exactly a year after we first visited the dealer about eight bars on the main battery of our 2017 Leaf, we finally have Nissan’s buyback offer. It’s contingent on Morley’s inspection, so there may be some adjustments for cosmetic fender damage. We bought it in mid-2019 yet their deduction...

What if the buyback Leafs end up in eastern Europe, where various entrepreneurs are tackling a relatively straightforward repair on their own? https://www.wired.com/story/why-teslas-totaled-in-the-us-are-mysteriously-reincarnated-in-ukraine/

Nissan's "Arbitration Specialist, Dispute Resolution – Customer Quality & Dealer Network Development" responded on 4 December: This is the first time in my entire series of conversations with Nissan's warranty resolution staff and their arbitration team where anyone has explicitly stated that...

Here’s an update on my initial post. The BBB Auto Line complaint is detailed, and I suspect they get a lot of them. They validate your initial info and then send you a link to their website. That’s where you set up your account and then fill out the customer claim form with the details: the...

On 13 November we bought a new-to-us 2018 Leaf with 40K miles. We’re the third owners and it has all 12 bars on its battery capacity screen. (It’s nice to see three digits of range on the dashboard again, too.) It was our least stressful (and fastest) car purchase in over 40 years. My spouse...

On Monday 13 November I spoke to Nissan Consumer Affairs (1-800-NISSAN1) and handed over our info on the Li-ion battery warranty claim. They validated the J code (assigned through our local dealer) and gave me a case number. He said that Nissan would either expedite the battery replacement or...

Excellent. Thank you for the reassurance!

On Monday I'm calling 1-800-NISSAN1 to start the buyback process on our 2017 Leaf. https://mynissanleaf.com/viewtopic.php?p=635048#p635048 Our local Nissan service manager agreed that they had nothing left to offer us about the lack of replacement batteries on our 11-month-old warranty claim...

I have a technical question about LeafSpy Pro. If I used LeafSpy Pro to delete the DTCs created by a fault in a cell of the main battery... which caused the red triangle... can those DTCs still be recovered by a Nissan service center’s mechanic? The rest of the story: We’re shopping for a...

Last week I visited the service manager again. This time he invited me to walk outside with him(!), and once we were away from the bullpen he felt free to talk. He said that the national corporate rep of the buyback program was sitting in the bullpen to review the service department's battery...

Nothing yet. I don’t think we’ll hear from them— only if we show up at the dealership in person. I can’t remember whether you’re already following the battery buyback thread, but here it is for anyone else who hasn’t seen it yet: https://www.mynissanleaf.com/viewtopic.php?t=34237 We’re still...

Welp, it looks like we’re being slow-rolled... or at best, ignored while waiting for miracles. For those who are keeping score, it’s been over eight months since we filed our warranty claim, and our 2017 Leaf is now down to seven bars at 28.8K miles. (It dropped another bar sometime during...

@PaulEdwards, the number our LeafSpy showed a few weeks after the dashboard display dropped to eight bars is 61.59%. I've sent you a Google Drive link that should give you view/comment permission. I'm not sure how 65.42% is going to help you. If you show up at your Nissan dealer with nine...

In another 10-15 years after this battery is replaced, we might even pay for a third battery. My only regular commute with this car is a 35-mile round trip to the beach 2-3 times per week. Oahu's also building up a more robust charging infrastructure, so I don't mind driving across the...

Welp, that was interesting. Nissan’s working on it, but the warranty replacement might take over nine months. Yes, that’s not a typo: over 270 days. The service department of our local dealer (Tony Nissan) was very helpful, and they said they’ve handled a number of these over the last few...

It's good to read this. We're having the conversation with the service manager in four days!

We're two retirees on a 30x40-mile island who travel off-island for 3-4 months annually, so the car averages about 4000 miles per year with us. I think the first two owners used it as a commuter, but again it's hard to do a high-mileage commute around here. Maybe the capacity drop is more...

Yes please! I just sent you Editor access to the folder. (EDIT: I'm getting e-mails from people asking for permission to view these screenshots. The links above have already been displayed as images by knightmb just a few posts later in this thread. You don't need to ask me for permission...