Hello everyone,
I’m sharing my experience with my Nissan Leaf 2 (May 2018), which has developed a serious battery issue despite very low mileage (27,000 km/16,800 miles). I’m hoping this might help other Leaf owners and perhaps draw Nissan France’s attention to consider better support, especially in providing a loaner car during lengthy inspections and repairs. Here’s a summary:
Initial Problem: Since April 2024, my Leaf has shown frequent "Service EV System - Reduced Power" warnings and goes into "Turtle Mode," severely limiting its performance.
Diagnosis at My Dealership (Thivolle Chalon): In March 2024, they identified a weak module in the lithium battery (module 18 out of 48), but they could not provide an estimate without a more thorough inspection. I was told the repair could take up to 3 months, with costs potentially reaching €5,000 and no guarantee of coverage.
Extended Wait Times and Lack of a Courtesy Vehicle: Despite numerous follow-ups, Nissan France has not been able to secure a loaner car for me, even with the projected repair timeline spanning several months. Not having a temporary vehicle has been particularly challenging for those of us who depend on our cars.
Attempts to Contact Nissan France:
I’m sharing this to see if others have similar experiences and to seek advice on how to navigate this. I genuinely hope Nissan France will address this issue more empathetically and provide a loaner vehicle, as this situation is having a significant impact on my daily life.
Thank you in advance for any suggestions or feedback,
–baco
I’m sharing my experience with my Nissan Leaf 2 (May 2018), which has developed a serious battery issue despite very low mileage (27,000 km/16,800 miles). I’m hoping this might help other Leaf owners and perhaps draw Nissan France’s attention to consider better support, especially in providing a loaner car during lengthy inspections and repairs. Here’s a summary:
Initial Problem: Since April 2024, my Leaf has shown frequent "Service EV System - Reduced Power" warnings and goes into "Turtle Mode," severely limiting its performance.
Diagnosis at My Dealership (Thivolle Chalon): In March 2024, they identified a weak module in the lithium battery (module 18 out of 48), but they could not provide an estimate without a more thorough inspection. I was told the repair could take up to 3 months, with costs potentially reaching €5,000 and no guarantee of coverage.
Extended Wait Times and Lack of a Courtesy Vehicle: Despite numerous follow-ups, Nissan France has not been able to secure a loaner car for me, even with the projected repair timeline spanning several months. Not having a temporary vehicle has been particularly challenging for those of us who depend on our cars.
Attempts to Contact Nissan France:
- October 29, 2024: After sending a follow-up email to Nissan France and my dealership, Nissan opened a case (reference: 02316481) and requested additional documents, though there hasn’t been any concrete action taken.
- 7 Follow-up Calls Since Early November 2024: I’ve been advised that my warranty claim might be denied due to irregular service records (related to Covid and my car’s low usage during that period).
I’m sharing this to see if others have similar experiences and to seek advice on how to navigate this. I genuinely hope Nissan France will address this issue more empathetically and provide a loaner vehicle, as this situation is having a significant impact on my daily life.
Thank you in advance for any suggestions or feedback,
–baco
