I received a Chevrolet Quality survey (titled "About your new Chevrolet Bolt") in email and a reminder to answer on behalf of a guy who's VP for quality at GM North America. Was legit and was hosted on gm-quality.com: https://whois.icann.org/en/lookup?name=gm-quality.com
. As the email puts it
If you already received a request for feedback regarding your dealership experience, please know that this is a different survey, specifically related to your opinions and experience with your Chevrolet Bolt.
Please accept my assurance that information from this survey will be used for research and quality improvement purposes only....
At the end, it let me leave my contact info if I was willing receive a followup, if necessary.
To make a long story short, they did call (and I look up the number they called from to confirm it was legit) and after telephone tag I was able to speak to a human. They asked about some of my answers. Some of survey was a bit awkward to navigate or to describe the issue/correctly classify based upon hardcoded choices. They seemed to get the impression that I had a lot of infotainment system issues, which is unfortunately a quirk about how their survey was structured. I told them it's not as bad as you might think, mainly that it's a bit slow and has some usability issues (e.g. not enough memories, not so easy to switch between sources).
I did elaborate on some other things I forgot to mention like the want for a % SoC display or NOT shipping cars w/the stupid honk alarms enabled (cord theft and power loss alert). I mentioned to them things like the Tesla's Supercharger network, speeds, OTA updates, seat comfort, Surround Vision shortcoming vs. Nissan Around View Monitor and what I used on a recent and Rav4, not enough memories on the stereo, auto headlight switch behavior quirks, and charging inlet location. I spent almost 30 minutes on the phone with them.
I'm pleasantly surprised they at least cared enough to assign someone to follow up and listen. The woman said they were documenting everything I mentioned.
I did mention to them I've been a Leaf driver since end of July 2013 and to take my feedback for it is, from 1 EV driver and to prioritize as they find appropriate.
lorenfb wrote: cwerdna wrote:
https://www.facebook.com/groups/seattle ... 620968334/
was his post from Dec 2017 showing he was down 7 bars. In his comments further down, he said:
"Since new (2011), plugged in to home L2 every night, charged to 100% every night. Never DCFC until the 3rd year and only occasionally. No long trips resulting in a hot battery. Just a really good, reliable, regular commuting and errands car."
And your conclusion from this anecdotal data is? Besides, Facebook is a very reliable source for data, right?
You want to use anecdotal data, then here's mine:
age - 5.5 yrs, mileage - 74K, charges to 100% using 220V/30amps - 1430 (5days/wk, 52wks, 5.5yrs), present Ahrs - 49
And here in SoCal, the weather does get HOT! Furthermore, I doubt that anyone really knows where Nissan set the
100% charge cutoff point based on the Leaf's cell voltages for the Leaf's chemistry.
And then you have those that charge to only 85%, but "drag" the battery often to VLBW in an attempt to maximize range.
LOL re: reliability of FB data. FWIW, I believe I have met that poster before when I lived in WA (for about 9 years in total).
I've seen some data/reports from folks in the PNW but usually those folks have better chemistries.
My part of the Bay Area is a lot warmer than up there and I know of folks w/'11 or '12 Leafs who aren't nearly that bad off in terms of capacity.
Your Leaf is 4 months newer than mine. As I've posted in other threads, ever since I took ownership of my used 5/2013 built '13 Leaf in July 2015, I've tried to baby the battery on weekdays. As of earlier tonight, its stats were:
odo: 63,980 miles
QCs: 0 (has no CHAdeMO inlet)
L1/L2s: 4076 - I use the midnight to midnight 80% timer "trick" so likely my L1/L2 count is getting way inflated: incremented by at least 2 on days I charge. And, I sometimes use the remote climate control when plugged in, probably incrementing that count again.
Almost all the juice that goes into my Leaf during that time I've owned has been from 208 volt L2 EVSEs at work and a small % from L2 208 volt (in a tiny set of cases, 240 volt) public charging. A very tiny bit is from 120 volt charging at home.