jlsoaz
Posts: 738
Joined: Sun Jul 08, 2012 12:57 pm
Delivery Date: 10 Oct 2012
Leaf Number: 24218
Location: Southern Arizona, USA

Re: Fix Carwings app on smart phones in US?

Sat Feb 23, 2013 2:03 pm

Stanton wrote:
jlsoaz wrote: If you're finding that a change in apps helps, then maybe this is an indication that the problem (for some of us in the US) is not always the cell phone connection but perhaps (sometimes) in the app itself?
The short answer is: no. While I use the "Leaf Link" app almost exclusively, all roads lead back to CarWings, and it doesn't really matter WHERE the server resides (although it's Japan) as long as the comm links are UP. After all, this stuff travels at the speed of light :geek:
In fact, CarWings response time has been better than ever based on whatever they "fixed" after the (major) CarWings outage a couple of months ago.
Hi Stanton: Do you know that CarWings response time is better than ever for everyone or just for you and a few others? Is there a way to see some indication of this somewhere? If your knowledge is just for your experience, or yours and a few others, then why state it as though you can speak for everyone's experience?
Former lessee 2012 SL
http://www.pluginamerica.org/surveys/ba ... hp?vid=229
2017-October: bght 2013 Volt
will buy 150+ mile BEV when they become less expensive on used market
opinions expressed are my own

jlsoaz
Posts: 738
Joined: Sun Jul 08, 2012 12:57 pm
Delivery Date: 10 Oct 2012
Leaf Number: 24218
Location: Southern Arizona, USA

Re: Fix Carwings app on smart phones in US?

Sat Feb 23, 2013 2:32 pm

Addendum: this whole thing may seem like beating the issue to death, so let me add that I am not particularly bothered "that" much by Carwings not working consistently for me, I just suggest that as a smart business play, maybe it's something Nissan should get on top of and investigate what percent of users are having real reproduceable problems, and if they really are, then address it. So, again, I'm trying to be meticulous to go through the exercise, not because I think this particular issue is hyper-critical.
cwerdna wrote:
RonDawg wrote: I wouldn't rule out a bad cell connection though. Nissan USA uses AT&T Wireless for CarWings, so if their service is spotty where the car is parked, you can expect unreliable CarWings service too.
It would be interesting to get some stats from folks where Carwings does or doesn't work well for them like these:

- smartphone OS platform, version #, carrier, phone model (e.g. iOS 6.1 on AT&T iPhone 5, Android 4.1.1 on AT&T Samsung Galaxy III, etc.)
- Nissan Leaf app version (currently see 2.2.2 on https://itunes.apple.com/us/app/nissan- ... 14405?mt=8" onclick="window.open(this.href);return false; and https://play.google.com/store/apps/deta ... ssan&hl=en" onclick="window.open(this.href);return false;)
- whether AT&T coverage is known to be good/bad in your area (http://www.nissanusa.com/electric-cars/leaf/" onclick="window.open(this.href);return false; mentions "CARWINGS™ requires compatible 2G GSM/GPRS cellular network...")
- your geographic area
- specific problems being hit

That would be a lot more actionable than just random problem reports and others saying they have no problem. (I used to test software for a living and always hated bug reports w/insufficient info that we couldn't repro or where we had to take lots of shots in the dark to attempt to repro, sometimes in vain.)
Hi, not that I think it's going to catch on, but to carry out the exercise insofar as possible, for me.
- smartphone OS platform, version #, carrier, phone model (e.g. iOS 6.1 on AT&T iPhone 5, Android 4.1.1 on AT&T Samsung Galaxy III, etc.)
- Samsung Galaxy SIII, Android, version 4.1.1 per a look at my phone just now, carrier: Verizon (the best coverage at my house, and also throughout many parts of the county where I regularly drive).
- Nissan Leaf app version (currently see 2.2.2 on https://itunes.apple.com/us/app/nissan- ... 14405?mt=8" onclick="window.open(this.href);return false; and https://play.google.com/store/apps/deta ... ssan&hl=en" onclick="window.open(this.href);return false;)
2.2.2
- whether AT&T coverage is known to be good/bad in your area (http://www.nissanusa.com/electric-cars/leaf/" onclick="window.open(this.href);return false; mentions "CARWINGS™ requires compatible 2G GSM/GPRS cellular network...")
Roughly, AT&T I would estimate to have coverage not as good as Verizon coverage, but perhaps not the worst in the area. I have had visitors to my house who have been able to carry out cell phone conversations without interruption on AT&T. Outside my house, I'm not sure what the latest is on AT&T around here.

It's perhaps worth noting that my house is partially underground. The garage is conventional (wood roof) but concrete walls.

I do have Carwings update issues outside the house as well , but as of right now I don't know how to answer the important question of what percent of update attempts don't work out, outside the house.

- your geographic area
Santa Cruz County, Arizona
Some limited driving in Pima County, Arizona
- specific problems being hit
- Sometimes updates cannot be done, or they may take more than a few minutes. It's not quite clear to me why they would need more than 10-20 or 30 seconds, but generally when I hit update I am pleased if I can get them back in a few minutes. I have not been meticulous noting if the problem is worse at my house or outside the house, nor have I kept a stop-watch on any,... these are all my impressions.

- I just performed an update and did not keep a stop-watch, but it seemed to take place in about a minute. This meant I did not reproduce the problem (everything seemed to go well), but it does illustrate that the issue is sporadic - sometimes the app seems to work very well, and sometimes not so much.

- As a seemingly separate issue, the app seems to hang on my phone a lot, meaning that I will touch the icon and it will just seem to not start up properly, and-or I will have to go in and hit "end" the application in the task manager. From there I can start it back up readily and that is usually part of the process of trying to coax an update out of it.

- Not a novice wintel computer user, but I am a total novice smart phone user.

----end summary------

The "Leaf Manager" 3rd party app that someone recommended the other day is one that I have now bought and used and it seems to work. I also just performed an update with that, and it seemed to go well (under 1 minute I'd say). Overall, my undocumented impression is I may get a bit more reliability out of it, though there have been a few times when I tried to get an update from that app that didn't work out.

Overall, I don't start by assuming that my issues with CarWings extend beyond me except that it seems clear both from comments on the discussion boards and from direct conversation at the Phoenix Town Hall that some (impossible for me to estimate what percent how many, could be relatively small) other users seem to have similar issues.
Former lessee 2012 SL
http://www.pluginamerica.org/surveys/ba ... hp?vid=229
2017-October: bght 2013 Volt
will buy 150+ mile BEV when they become less expensive on used market
opinions expressed are my own

gyathaar
Posts: 25
Joined: Sun Jan 13, 2013 8:41 am
Delivery Date: 17 Jan 2012
Leaf Number: 009107

Re: Fix Carwings app on smart phones in US?

Sun Feb 24, 2013 6:20 am

jlsoaz wrote: The "Leaf Manager" 3rd party app that someone recommended the other day is one that I have now bought and used and it seems to work. I also just performed an update with that, and it seemed to go well (under 1 minute I'd say). Overall, my undocumented impression is I may get a bit more reliability out of it, though there have been a few times when I tried to get an update from that app that didn't work out.
I need to do some optimizations in that part of the leaf manager code... it simply gives up if there is no update on server after 20 secs... the official app tries several times for up to a few minutes if there is no update available yet (unfortunately the apps has to poll the server to check when update is available after it sends the update request)
I think in most cases (more than 95%) the update is available in less than 20 secs

mkjayakumar
Posts: 1219
Joined: Thu Mar 08, 2012 9:13 am
Delivery Date: 08 Mar 2012
Location: Plano, TX

Re: Fix Carwings app on smart phones in US?

Sun Feb 24, 2013 10:22 am

Ever since they had a major outage several weeks ago and it started working again, i have had zero issues and fairly quick response times of 30s.
2011 Leaf, 30K miles, returned after 24 month lease.
Currently leasing 2014 Leaf SV.

jlsoaz
Posts: 738
Joined: Sun Jul 08, 2012 12:57 pm
Delivery Date: 10 Oct 2012
Leaf Number: 24218
Location: Southern Arizona, USA

Re: Fix Carwings app on smart phones in US?

Sun Feb 24, 2013 12:39 pm

mkjayakumar wrote:Ever since they had a major outage several weeks ago and it started working again, i have had zero issues and fairly quick response times of 30s.
Maybe Nissan is in process of being responsive on this issue. I'll try to keep track a bit if the CarWings app seems like it's working a bit better on my end.
Former lessee 2012 SL
http://www.pluginamerica.org/surveys/ba ... hp?vid=229
2017-October: bght 2013 Volt
will buy 150+ mile BEV when they become less expensive on used market
opinions expressed are my own

User avatar
Nubo
Posts: 5654
Joined: Fri May 28, 2010 11:01 am
Delivery Date: 31 Oct 2014
Location: Vallejo, CA

Re: Fix Carwings app on smart phones in US?

Sun Feb 24, 2013 7:23 pm

mkjayakumar wrote:Ever since they had a major outage several weeks ago and it started working again, i have had zero issues and fairly quick response times of 30s.
Same here.
I noticed you're still working with polymers.

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