Ironic that survey, which is meant to improve the quality of the buying experience causes so much grief. Since when is 9 out of 10 such a bad thing? You base a big chunk of a salesman's salary on a single item and you don't think they are going to manipulate the system?
I was told a long time ago that fleet & internet sales have a different pay structure than the regular sales team since the work/volume is different, is this not the case? If LEAF sales are that much different than maybe they should get compensated differently too.
Yeah. The survey basically falls on deaf ears. Nissan does nothing but punish the dealer with responses. There are no changes made based on your input, as all dealers are basically independently owned and operated. 9/10 on every questions equals a 900/1000, and salesman are required to maintain a 962.
This is not the case. Internet and Fleet are basically paid the same. We don't have a dedicated fleet department at my dealerhship, but as I understand, it's basically the same MINUS the benefits from surveys because of the sheer volume.
And yes, Leaf sales should be an independent department above surveys and Nissan's iron fist. However, that would essentially cost Nissan a lot of money, so they will not do that.