walkinwolk
Posts: 11
Joined: Mon Oct 08, 2012 9:13 am
Delivery Date: 12 Oct 2012

Re: A Note From A Leaf Salesman

Mon Aug 25, 2014 8:51 am

apvbguy wrote:
walkinwolk wrote: it reminded me we would be supporting a company that treats it's employees poorly. I've already test driven a CR V, so I suppose that will be what we get.
you are in error, the dealerships are privately held businesses that hold franchises from Nissan. Nissan doesn't treat the salesmen poorly the owners of the dealerships do. you are misplacing your anger onto Nissan when you should be angry at individual dealerships
The corporation sets the terms and conditions under which dealerships can sell their products. If they are all requiring these surveys, it must be coming from Nissan.

apvbguy
Posts: 1403
Joined: Tue Apr 09, 2013 1:34 pm
Delivery Date: 10 Apr 2013
Location: Jacksonville FL.

Re: A Note From A Leaf Salesman

Mon Aug 25, 2014 10:26 am

walkinwolk wrote:
apvbguy wrote:
walkinwolk wrote: it reminded me we would be supporting a company that treats it's employees poorly. I've already test driven a CR V, so I suppose that will be what we get.
you are in error, the dealerships are privately held businesses that hold franchises from Nissan. Nissan doesn't treat the salesmen poorly the owners of the dealerships do. you are misplacing your anger onto Nissan when you should be angry at individual dealerships
The corporation sets the terms and conditions under which dealerships can sell their products. If they are all requiring these surveys, it must be coming from Nissan.
you are correct about the surveys being from nissan, however how a salesman is treated is on the dealership
WARNING This post may contain material offensive to those who lack wit, humor, common sense and/or supporting factual or anecdotal evidence. All statements may be subject to literary devices not limited to: irony, metaphor, allusion and dripping sarcasm

DaveinOlyWA
Posts: 14157
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 16 Nov 2019
Leaf Number: 319862
Location: Olympia, WA
Contact: Website

Re: A Note From A Leaf Salesman

Tue Aug 26, 2014 8:06 am

there are few if any jobs that deal with customers that do not require surveys of one type or another. In my current job, we get two surveys. One is based on perception of respect, courtesy, and professionalism; IOW, a popularity poll.
The other is based on knowledge, efficiency, etc...

its funny that the higher I move in the company, the more people I have to suck up too...
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased. 29,413 miles. 2018 S40; 25,185 miles SOH 92.23%
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

blimpy
Posts: 125
Joined: Mon Nov 03, 2014 12:36 pm
Delivery Date: 0- 0-2014

Re: A Note From A Leaf Salesman

Wed Nov 19, 2014 8:26 pm

You have no idea how much better this makes me feel about buying used, and probably off a corner lot !
2016 SV purchased 11/2/16 With Subsidies From Sonoma Clean Power, North Sonoma Air Pollution Control District, Evergreen, and State of California, and $15,000 in discounts from Jim Bone Nissan Santa Rosa California. :D Color Me GRATEFUL Long Time Coming !

User avatar
Nubo
Posts: 5403
Joined: Fri May 28, 2010 11:01 am
Delivery Date: 31 Oct 2014
Location: Vallejo, CA

Re: A Note From A Leaf Salesman

Wed Nov 19, 2014 10:17 pm

What a coincidence that this thread popped up again. I just listened to an interesting podcast a couple of days ago where a dealership allowed a group of reporters to come in and learn about how their business works. The podcast is "This American Life", and it's the most recent episode:

http://www.thisamericanlife.org/podcast" onclick="window.open(this.href);return false;

Direct link to the .mp3 of the episode:

http://www.thisamericanlife.org/podcast" onclick="window.open(this.href);return false;
I noticed you're still working with polymers.

TimLee
Posts: 2811
Joined: Thu Jan 20, 2011 9:40 am
Delivery Date: 17 May 2011
Leaf Number: 2026
Location: Chattanooga, TN

Re: A Note From A Leaf Salesman

Thu Nov 20, 2014 4:08 am

Nubo wrote:... I just listened to an interesting podcast a couple of days ago where a dealership allowed a group of reporters to come in and learn about how their business works. The podcast is "This American Life", and it's the most recent episode:
...
Really Great. Thanks Nubo.

Having spent more time at dealership charging the past eight months, it is striking how difficult it is to make a living selling cars.
There really is an art to it, which the story highlights.
One young salesman only been doing it four years always sells twice as many as all the other salespeople.
Makes $100,000 per year, while the others make $60,000.
Mind boggling :?

Tim Lee
Chattanooga, TN

Man. Date: 03/10/11, VIN # 2026
Delivered 05-17-2011
Blue Ocean, 2011 SL-eTec

reddit2410
Posts: 1
Joined: Fri Oct 18, 2019 9:41 pm
Delivery Date: 19 Oct 2019
Leaf Number: 307489

Re: A Note From A Leaf Salesman

Wed Oct 23, 2019 3:19 am

my dealer Nissan new rochelle, agrresively coerce me to take survey with them. and insist that i give all 10s to the survey questions. when i gave them all 8s. they call back and told me don't come back for any help with my registration problem which i paid $500 for it. and when i report it to nissan affair, they recommend me go to dmv not the dealer for my registration problem. customer is victim here

DaveinOlyWA
Posts: 14157
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 16 Nov 2019
Leaf Number: 319862
Location: Olympia, WA
Contact: Website

Re: A Note From A Leaf Salesman

Thu Oct 24, 2019 9:00 am

reddit2410 wrote:
Wed Oct 23, 2019 3:19 am
my dealer Nissan new rochelle, agrresively coerce me to take survey with them. and insist that i give all 10s to the survey questions. when i gave them all 8s. they call back and told me don't come back for any help with my registration problem which i paid $500 for it. and when i report it to nissan affair, they recommend me go to dmv not the dealer for my registration problem. customer is victim here
Surprised you expected something different. Your survey cost them thousands of dollars and there is no do overs. Since this thread is ancient I don't know your history but you took the "no alternatives" solution.
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased. 29,413 miles. 2018 S40; 25,185 miles SOH 92.23%
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

powersurge
Posts: 1502
Joined: Wed Oct 21, 2015 10:24 am
Delivery Date: 06 Dec 2014
Location: Long Island, NY

Re: A Note From A Leaf Salesman

Thu Oct 24, 2019 10:01 am

He has only 1 post.. He's a nubie.

It was a mistake to double down and force a mediocre survey. The dealers live and die by needing to get 10/10 on the things.

He could have negotiated a free "perk" from the dealer to give a 10/10 report..

DaveinOlyWA
Posts: 14157
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 16 Nov 2019
Leaf Number: 319862
Location: Olympia, WA
Contact: Website

Re: A Note From A Leaf Salesman

Thu Oct 24, 2019 10:58 am

powersurge wrote:
Thu Oct 24, 2019 10:01 am
He has only 1 post.. He's a nubie.

It was a mistake to double down and force a mediocre survey. The dealers live and die by needing to get 10/10 on the things.

He could have negotiated a free "perk" from the dealer to give a 10/10 report..
Yeah, having lived and died by the survey score, I can tell you from experience that almost all bad survey scores is because someone has a beef with corporate but sadly, only the foot soldier is within punching distance so they think that they are hurting Nissan by doing this when in reality those surveys are private, not public info and used ONLY to determine pay and bonus to the individual.
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased. 29,413 miles. 2018 S40; 25,185 miles SOH 92.23%
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

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