RVD
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Location: Seattle, WA

Re: A Note From A Leaf Salesman

Wed Jul 16, 2014 11:10 am

the only issue with surveys is that when it's a rating of 1-10, it seems like a 9 means they did a very good job. salespeople always say that it's binary...10 is acceptable and 9 and below mean poor service.

i always give all 10s for the sales guys. i usually give low scores to the finance guys since i have yet to meet one that doesn't insist that i buy useless crap and is smart (can add math in his/her head).
2013 Nissan Leaf SL in Pearl White w/ Premium Package

DTB
Posts: 80
Joined: Thu Apr 28, 2011 1:15 pm
Delivery Date: 06 May 2011
Location: West Hills, CA

Re: A Note From A Leaf Salesman

Wed Jul 16, 2014 1:06 pm

Ironic that survey, which is meant to improve the quality of the buying experience causes so much grief. Since when is 9 out of 10 such a bad thing? You base a big chunk of a salesman's salary on a single item and you don't think they are going to manipulate the system?

I was told a long time ago that fleet & internet sales have a different pay structure than the regular sales team since the work/volume is different, is this not the case? If LEAF sales are that much different than maybe they should get compensated differently too.

megger5963
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Re: A Note From A Leaf Salesman

Wed Jul 16, 2014 4:39 pm

Ironic that survey, which is meant to improve the quality of the buying experience causes so much grief. Since when is 9 out of 10 such a bad thing? You base a big chunk of a salesman's salary on a single item and you don't think they are going to manipulate the system?

I was told a long time ago that fleet & internet sales have a different pay structure than the regular sales team since the work/volume is different, is this not the case? If LEAF sales are that much different than maybe they should get compensated differently too.
Yeah. The survey basically falls on deaf ears. Nissan does nothing but punish the dealer with responses. There are no changes made based on your input, as all dealers are basically independently owned and operated. 9/10 on every questions equals a 900/1000, and salesman are required to maintain a 962.

This is not the case. Internet and Fleet are basically paid the same. We don't have a dedicated fleet department at my dealerhship, but as I understand, it's basically the same MINUS the benefits from surveys because of the sheer volume.

And yes, Leaf sales should be an independent department above surveys and Nissan's iron fist. However, that would essentially cost Nissan a lot of money, so they will not do that.

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LTLFTcomposite
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Re: A Note From A Leaf Salesman

Wed Jul 16, 2014 6:02 pm

I remember a long time ago buying a Honda and the dealer told me when I got the survey in the mail to bring it in (not filled out) and they'd give me a free tank of gas for it.
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
2016 SV-adjacent May 2016 lost 4th bar March 2018

walkinwolk
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Re: A Note From A Leaf Salesman

Fri Aug 22, 2014 4:28 am

Leo:

This is a pretty stale post, but I'm well aware of most of what you said. The "spin" was new to me though. I have a close friend who was a Nissan salesman for many years. I leased my Leaf from him 2 years ago. The stress from his job seemed like it would kill him, but fortunately he retired before that happened. The whole process is dehumanizing for ALL the people that work in the dealership. I was planning to do some more research on buying a Rogue this morning, but after reading your post, it reminded me we would be supporting a company that treats it's employees poorly. I've already test driven a CR V, so I suppose that will be what we get.

THANKYOU for putting this out there, and all you folks PLEASE be kind, polite and considerate to everyone at any dealership. They really do have a tough job.

apvbguy
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Re: A Note From A Leaf Salesman

Fri Aug 22, 2014 5:48 am

walkinwolk wrote: it reminded me we would be supporting a company that treats it's employees poorly. I've already test driven a CR V, so I suppose that will be what we get.
you are in error, the dealerships are privately held businesses that hold franchises from Nissan. Nissan doesn't treat the salesmen poorly the owners of the dealerships do. you are misplacing your anger onto Nissan when you should be angry at individual dealerships
WARNING This post may contain material offensive to those who lack wit, humor, common sense and/or supporting factual or anecdotal evidence. All statements may be subject to literary devices not limited to: irony, metaphor, allusion and dripping sarcasm

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jlv
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Leaf Number: 424487
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Re: A Note From A Leaf Salesman

Fri Aug 22, 2014 11:42 am

And it's the case the other car companies do this type of thing, too. We got much the same spiel about the Honda survey when we bought our Odyssey - a "10" was the only acceptable answer.
LEAF '13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17, sold 11/18, 34K mi, AHr 58, SOH 87%)
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TomT
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Re: A Note From A Leaf Salesman

Fri Aug 22, 2014 11:49 am

No, one should be angry at a completely broken and corrupt dealer system! Telsa has it right!
apvbguy wrote:you are in error, the dealerships are privately held businesses that hold franchises from Nissan. Nissan doesn't treat the salesmen poorly the owners of the dealerships do. you are misplacing your anger onto Nissan when you should be angry at individual dealerships
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Tesla Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.

GRA
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Re: A Note From A Leaf Salesman

Fri Aug 22, 2014 3:50 pm

TomT wrote:No, one should be angry at a completely broken and corrupt dealer system! Telsa has it right!
:lol: One would hope so! (I've done it more times than I can count ;) )
Guy [I have lots of experience designing/selling off-grid AE systems, some using EVs but don't own one. Local trips are by foot, bike and/or rapid transit].

The 'best' is the enemy of 'good enough'. Copper shot, not Silver bullets.

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DNAinaGoodWay
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Re: A Note From A Leaf Salesman

Fri Aug 22, 2014 4:43 pm

megger5963 wrote:Yeah. The survey basically falls on deaf ears. Nissan does nothing but punish the dealer with responses. There are no changes made based on your input, as all dealers are basically independently owned and operated. 9/10 on every questions equals a 900/1000, and salesman are required to maintain a 962.
My salesman told me that they recently raised it from like 940 to 962. Crazy system. Sure hope the Model III comes out on time. Eliminate the whole dealership insanity.
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

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