Volusiano wrote:Picked up my Leaf from Coulter Nissan yesterday. I paid around $33 or $35 for title and license (can't remember which), but Coulter charged me a surprise fee of their own for $17 to process the title and license for me. I didn't care much for this surprise but I didn't want to make a big deal so I just paid. I wouldn't have minded if they had told me up front. Other than that, everything else went great.
Good to see they finally figured out how to calculate the charges. They charged me $584, based on the value of the car rather than how alt fuel vehicles are supposed to be calculated. Even though I pointed out to them at the time that they were wrong. I was trying to be cooperative and I knew I would get a refund so I let it go.
I got a $550 refund a week later. They didn't charge me the $17 process fee and in fact the breakdown sheet they provided with my refund check showed a $4 "service fee" that they also didn't charge me. They already charge a "document preparation fee" so I don't see the need for the other fees.
I know. That's why I wasn't too thrilled because Ryan told me it'd just be the $399 doc fee and title and license and tax and that's it. I totally agree the $17 should have been part of the doc fee. If they must add it in, then tell me the doc fee is $416. It gave me a bad taste in my mouth although it wasn't worth the hassle to argue with them so I didn't.
It's not the end of the story. After telling me title and license was $34, they rang up the bill and title & lic showed up as $622 on the invoice. If I hadn't caught that I would have been short changed a lot of cash. But I caught it and they said Oops, it wasn't supposed to ring up $622 and the system shouldn't have pushed it through, and they fixed it. But how do you not catch a big mistake like that if this is your job and you do it day in day out?
And they were trying pretty hard to sell me the factory extended warranty. 5 years for $1500 more. I told them but that's only 2 years longer than their basic 3 year warranty. They said yeah, but the basic warranty is very minimal and the extended warranty is very comprehensive. I'm like, are you dissing your own basic warranty as being very lacking? Really what's there to cover? there aren't that many parts that can break in the first place and if they do, it'd be under the basic 3 year warranty. But they kept on harping about how lacking their basic warranty is, which makes me laugh but is kind of sad on the other hand because they're willing to make their basic warranty look bad just so they can sell you more warranty.
But Ron and Miguel were great in delivering the vehicle. The only slightly annoying experience is with the finance people in pushing the extended warranty in a bad way and the $17 surprise and the $622 miscalculation.