I ordered mine right near the end of the year/Christmas time and my order was also somewhat delayed. They were closed for a week?? during that time and unfortunately my order didn't get out until after their break (and I thought Chinese factory workers were all slaves working for pennies and worked 7 12hr days.......j/k) anyway as soon as they opened back up I received an email from Dream apologizing for the delay and literately 2 days later I had my EVSEbigedgar wrote:Just a quick note - I ordered a 16 amp Duosida from Zencar after a bunch of emails with Ms. Dream at Zencar to make sure I understood what I was ordering. I paid ten days ago, was told after I paid that they didn't have the unit in stock and it would be 7 days until they could ship. I was in no hurry and the delay was fine with me. It's now been ten days since I paid and haven't heard a thing despite sending two emails asking for status. This is my first time ordering directly from China with no company like Amazon or eBay to offer any assurances, so I was a little hesitant but went into the transaction understanding the risk. Hopefully it all works out, but I wanted to let people in this thread know my experience. I'll post an update when the transaction is resolved one way or another.
This was also my first experience ordering direct from China(I don't even like to use ebay but rather Amazon) so I was also worried, but again I got my EVSE and saved a ton and it works like a champ, I wouldn't hesitate to order from them again. It's nice ordering from Amazon and to have local support and it's the reason that ordering that way costs more money, but IMO it's even more nice saving a big chunk of change.....if it's legit which these guys are, they just seem to have lots of time off during the most inopportune times
Note, and this was/is a concern of mine, I/we are the importer of these EVSEs and as such assume responsibility for any warranty issues. The mfg. will repair or replace the EVSE during the warranty period but it's the responsibility of the buyer(us) to get the EVSE back to the mfg., which shipping to China could get rather costly In my thought something like a EVSE is probably pretty reliable and little chance of something going wrong but just so you(or who ever orders like this) aren't OK with this, I suggest paying more($100-$200 and not the option to have it custom built the way you'd want it) and fine a N. American based re-seller, preferably from say Amazon where they have a very good return policy and probably wouldn't charge for return shipping in case of problems with the EVSE
Again you save money, and can be a good percentage of money, but as the buyer we assume risks we might not ordering from more conventional channels.