Roving bands of Ford ‘Charge Angels’ will repair EV charging stations

Ford plans to employ a group of “Charge Angels” to ensure owners of its EVs can find reliable charging when they need it. In an interview with Automotive News, Ford EV lead Darren Palmer said technicians in specially-equipped Mustang Mach-Es will travel the US to test out charging stations where connected vehicle data and “angry social media posts” indicate they may not be working properly.

“All they’ll do all day long is go and check them to see where they fail and why,” Palmer told the outlet. “There are a lot of plugs out there, but some of them are old and they don’t have the quality or reliability we want. Over 99.5 percent of customers go into a charger and get a charge. We’re pleased about that. But a number less than that get a charge the first time they charge.

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Details of the program are still being worked out, but officials say it's expected to launch before the end of the year with an undetermined number of Ford employees.

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LeftieBiker said:

Hmmm... I don't see the word "repair" in there...

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Nubo said:

LeftieBiker said:

Hmmm... I don't see the word "repair" in there...

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I don't see how they could possibly open and make repairs on equipment that is owned and operated by someone else. I think the best they could do is check the operation, provide accurate descriptions of the malfunction to whomever is responsible for repairs, and follow up.

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