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Jimmydreams
Posts: 1500
Joined: Fri Apr 23, 2010 6:44 pm
Delivery Date: 08 Jan 2011
Leaf Number: 0175
Location: Oceanside, Ca.
Contact: Website

Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 5:31 pm

I received an email today saying that a Senior Vice President for Manufacturing, Purchasing, Supply Chain Management,and Total Customer Satisfaction will call me tomorrow concerning my experiences with the Leaf, the ordering process and the sale/delivery process.

Did anyone else get anything like this? And what specifics should I highlight (besides the totally useless dashboard info).....??
JimmyD
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Blue SL Leaf delivered 1/7/2011
EVP participant. EVSE: Blink
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ENIAC
Posts: 649
Joined: Thu Jan 06, 2011 9:05 pm
Delivery Date: 13 Jan 2011
Leaf Number: 224
Location: Sun Diego, CA USA

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 5:40 pm

No, but I received two calls last week from Nissan North America CS asking about my purchasing experience. Sounds like you got escalated!
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prberg
Posts: 227
Joined: Sun May 23, 2010 4:59 pm
Delivery Date: 26 Jun 2015
Location: Burbank, California

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 5:41 pm

I got a similar email. Just tell them your honest opinions. Personally I was quite happy with the entire ordering process (but maybe that's because I have received my car already). While a little more detail about the status of the car would have been nice, it wasn't a big deal for me. I liked the way that Nissan did it. It gave us control and allowed us to get a better price in some situations.

-Peter

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malloryk
Posts: 616
Joined: Wed Aug 11, 2010 9:16 pm
Delivery Date: 08 Jan 2011
Leaf Number: 226
Location: Santa Monica, CA

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 6:04 pm

I sort of got a similar email, from Trisha Jung, Director for Nissan’s EV Sales & Marketing. A few minutes after receiving it, she sent a recall email. Maybe she's had second thoughts about me! :)
Previous Leaf SL w/QC Owner
Current CMAX Energi (302A Package) Owner
Santa Monica

Reserved 4/20; ordered 8/31; took delivery on 1/8/11, returned on 11/26/13; purchased from Fontana Nissan and returned to Gardena Nissan

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SeattleBlueLeaf
Posts: 415
Joined: Mon Jul 05, 2010 9:34 pm
Delivery Date: 19 Jan 2011
Leaf Number: 0228
Location: Seattle, WA
Contact: Yahoo Messenger AOL

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 7:05 pm

Some quick thoughts if I get such an email and/or call:

Good:
* Order process and ability to let the customer to select dealers based on pricing was great.
* the Car - it is amazing

Bad
* Having to order without even knowing what the accessories looked like was a mistake.
* Order status and expected delivery date on dashboard changing frequently and for seemingly no explained reason caused more anxiety than anything.
* Dealers with chargers are not listed on Carwings map in the car yet???? what's up with that? I know of a few missing ChargeAmerica (Coulomb) charge points that are not showing up as well.

SeattleBlueLeaf
Ocean Blue LEAF Delivered: 1/19/11
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evnow
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Posts: 11480
Joined: Thu Apr 22, 2010 11:41 am
Delivery Date: 25 Feb 2011
Leaf Number: 303
Location: Seattle, WA

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 7:36 pm

Good :
Good car, Greate price
Letting us Reserve / Order online
Letting us select dealers (helped reduce price)

Bad :
Not getting the car in December
Terrible quality of the dashboard site
Not knowing our place in the queue (give us a serial # !)
Not knowing when the dashboard will open for RAQ (for non 8/31 people)
Never got any info from Nissan about options, accessories, leasing info (we only got to know because of this site & helpful dealers)
Exaggerated estimates etc by AV (probably doesn't apply to you since you are in EVP)
Too many changes in the est. delivery (mine changes everyday !)

Plug : It would be mutually helpful if they got involved in this site :)
1st Leaf : 2/28/2011 to 5/6/2013
2nd Leaf : 5/4/2013 to 3/21/2017
Volt : 3/25/2017 to 5/25/2018
Model 3 : 5/10/2018 to ?

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Gonewild
Posts: 1262
Joined: Wed Apr 28, 2010 5:05 pm
Delivery Date: 18 May 2011
Leaf Number: 229
Location: Chandler, AZ

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 8:10 pm

malloryk wrote:I sort of got a similar email, from Trisha Jung, Director for Nissan’s EV Sales & Marketing. A few minutes after receiving it, she sent a recall email. Maybe she's had second thoughts about me! :)
I like Trisha she is great to talk to and have a few beers.
Over 25,300 miles Plus - Now Sold/ Lease given back to Nissan 8-25-2012
Ordered Glacier Pearl Nissan Leaf SL eTech Edition on 8/31, Delivered March 1, 2011
POWERED By SunPower 5.16kw PV Solar home 3 Solar water panels.
Reserved 4/20

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Gonewild
Posts: 1262
Joined: Wed Apr 28, 2010 5:05 pm
Delivery Date: 18 May 2011
Leaf Number: 229
Location: Chandler, AZ

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 8:12 pm

SeattleBlueLeaf wrote:Some quick thoughts if I get such an email and/or call:

Good:
* Order process and ability to let the customer to select dealers based on pricing was great.
* the Car - it is amazing

Bad
* Having to order without even knowing what the accessories looked like was a mistake.
* Order status and expected delivery date on dashboard changing frequently and for seemingly no explained reason caused more anxiety than anything.
* Dealers with chargers are not listed on Carwings map in the car yet???? what's up with that? I know of a few missing ChargeAmerica (Coulomb) charge points that are not showing up as well.
I think the same
Over 25,300 miles Plus - Now Sold/ Lease given back to Nissan 8-25-2012
Ordered Glacier Pearl Nissan Leaf SL eTech Edition on 8/31, Delivered March 1, 2011
POWERED By SunPower 5.16kw PV Solar home 3 Solar water panels.
Reserved 4/20

stanley
Posts: 607
Joined: Tue Jul 13, 2010 3:48 pm

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 9:12 pm

Jimmydreams,Since you will be speaking with the Senior VP for manufacturing,supply chain etc. I believe it is fair to ask him what the projections for delivery to the U S will be for the next 6 months. I would indicate that for the ordering system to have credibility they need to be more forthcoming with delivery information. They should now be in a position to do so. He could give a minimum number and a high number if he does not want to be locked into a precise number. People who have ordered cars deserve more facts than they have been given. Even the most supportive people are becoming weary of all the uncertainities. 4 to 7 months means nothing, as many right now will probably have to wait longer than that.

stanley
Posts: 607
Joined: Tue Jul 13, 2010 3:48 pm

Re: Call from Nissan about experience, ordering process, etc.

Fri Jan 21, 2011 9:19 pm

As a follow up, Stevedj on the thread "Nissan Addresses Slow Leaf delivery" that his dashboard now shows May as his expected delivery date. He reserved on April 20 and his order was confirmed on 10/4/10

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