Page 1 of 10

Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Mon Oct 30, 2017 9:47 am
by topaz420
What a bummer. There is obviously something amiss with these early-model Leafs, which is why Nissan initially extended the warranty programs (thanks in large part to the outcry from this community)

Instead of doubling down on that support, they have now canceled the Good Will Program altogether

I had only 34,000 miles and 10 days out of warranty--this is my second Leaf (and i was already on the waiting list for the 2018). You'd think that this is the exact type of loyal customer to whom you would extend a helping hand, but after speaking to multiple representatives, their reply was simply that a faceless board has decided that this is over. No offer of a 90/10 or 80/20 split (as others have received in the past), no appeal, no human that I can speak to. Just over.

I am in Los Angeles and my effective range is now about 40 miles. I can't even make it to downtown and back.

An act of good will could have turned me into a loyalist and evangelist for life, but this instead has soured me on the whole company

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Mon Oct 30, 2017 11:04 am
by soldcake
oh . . . . :( . . . .

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Mon Oct 30, 2017 11:40 am
by cooperleaf
That sucks. I wish they would reconsider knowing that the car has such a low millage.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Mon Oct 30, 2017 11:47 am
by LeftieBiker
You may have luck with BBB arbitration. I assume that you have the In Service date for the car?

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Mon Oct 30, 2017 12:44 pm
by erco
Obviously that's a complete bummer, esp at 34K miles and 10 days out of warranty! I'd say keep at it, squeaky wheel gets the grease. Keep barking up the chain of command and don't take no for an answer.

I'm a noob here, just got a 2014 (30K miles) and took it to the dealer today for a battery checkup. I was wondering if they "require" annual battery checks so they can manipulate the battery's internal chip to not drop that last bar until after the warranty expires.

Just curious, did they quote a battery replacement cost?

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Mon Oct 30, 2017 2:39 pm
by Reddy
I suggest contacting the media. Write an op ed in the newspaper, twitter, FB, wherever. Post it to Nissan's on social media accounts. Reply, retweet, rewhatever to anyone connected to Nissan. There is no way the battery replacement cost should be more than $3000, $2000 or probably even lower now that seven years of technological improvements have happened.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Oct 31, 2017 1:53 am
by garsh
I recently lost my fourth bar. 2012 with 86k miles. They wouldn't do anything for me either when I called.

I decided to support Nissan in their effort to go electric, but they haven't really done anything to earn my loyalty. In the meantime, I keep hearing about how Tesla keeps upgrading sold cars (No free 2G to 3G upgrade for my Leaf). does preemptive part replacements to fix potential issues before they become a problem, and otherwise attempts to do the "right thing" for owners, even if the initial quality of cars isn't great. So my next electric car is going to be a Tesla. I'll keep the Leaf for now, but I'm not sure how much longer it's going to be useful with this diminishing range.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Oct 31, 2017 2:09 am
by mxp
Hi,
If possible, try working through a reputable dealership/service advisor advocate. In our case, we had an awesome service advisor and he was pretty knowledgeable. They seem to have good success rather than you initiating the process yourself.

If only you were here in the SF Bay Area, I would have directed you to my local service advisor whom I have worked with in getting both our 2011 Leafs replaced on 80/20 split. One caveat, I did have ALL my battery checks done (regardless how silly it was) and this was a key factor.

topaz420 wrote:What a bummer. There is obviously something amiss with these early-model Leafs, which is why Nissan initially extended the warranty programs (thanks in large part to the outcry from this community)

Instead of doubling down on that support, they have now canceled the Good Will Program altogether

I had only 34,000 miles and 10 days out of warranty--this is my second Leaf (and i was already on the waiting list for the 2018). You'd think that this is the exact type of loyal customer to whom you would extend a helping hand, but after speaking to multiple representatives, their reply was simply that a faceless board has decided that this is over. No offer of a 90/10 or 80/20 split (as others have received in the past), no appeal, no human that I can speak to. Just over.

I am in Los Angeles and my effective range is now about 40 miles. I can't even make it to downtown and back.

An act of good will could have turned me into a loyalist and evangelist for life, but this instead has soured me on the whole company

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Oct 31, 2017 6:03 am
by SageBrush
Nissan has given up on the EV market in the US, so there is little incentive to hand out money to old LEAF owners. I think the best we can hope for is Nissan selling the battery without a profit, although there will still be the additional dealership installation cost

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Oct 31, 2017 7:57 am
by webb14leafs
garsh wrote:I recently lost my fourth bar. 2012 with 86k miles. They wouldn't do anything for me either when I called.

I decided to support Nissan in their effort to go electric, but they haven't really done anything to earn my loyalty. In the meantime, I keep hearing about how Tesla keeps upgrading sold cars (No free 2G to 3G upgrade for my Leaf). does preemptive part replacements to fix potential issues before they become a problem, and otherwise attempts to do the "right thing" for owners, even if the initial quality of cars isn't great. So my next electric car is going to be a Tesla. I'll keep the Leaf for now, but I'm not sure how much longer it's going to be useful with this diminishing range.
Nissan is absorbing a loss on every Leaf sold, while Tesla is making > 20% profit on every Model S sold. Of course there will be a difference in Service and Upgrade Policy. It's yet to be seen if Tesla's amazing service will extend to the Model 3.