User avatar
mwalsh
Posts: 9644
Joined: Thu Apr 22, 2010 10:10 am
Delivery Date: 05 Jan 2011
Leaf Number: 0213
Location: Garden Grove, CA

Data not showing up in Carwings (mostly due to Bluetooth!)

Sun Jan 09, 2011 6:52 pm

It's been 5 days and I'm still not showing up in Carwings. Anyone have any idea why not?
Last edited by mwalsh on Wed Jan 12, 2011 6:51 am, edited 2 times in total.
2011 Blue Ocean SL with 84,000 miles
2015 pack on 12/30/15
Tinted windows
Bosch AGM 12v
Ecopia 422+ tires
L1 EVSE upgrade
FIAMM horns
Superbright LED lighting
2013 sun visors
LED shifter
Heated seats
GT-R map lamp lenses
Altima illuminated door switches

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LEAFer
Posts: 2647
Joined: Mon May 24, 2010 10:10 am
Delivery Date: 19 Jan 2011
Leaf Number: 000215
Location: Sacramento Area

Re: Why is my data not showing up in Carwings?

Sun Jan 09, 2011 7:09 pm

Do you get notifications from CarWings on your cell ? Is something not properly setup (nickname) ? Try changing your profile's password to something else on Nissan Owner's Portal (might "unclog" a pipe).
2011 Silver SL+QC [Mfg: 11/2010] 36mo/15k LEASE
06Jun2013 Status [28.5 months][34,173 miles][11 bars]
Lost CapacityBar 6/6/13 @34,173 miles while in LEAF Battery Monitor: 83.41%, 71.4F (avg); cool overnight;

User avatar
mwalsh
Posts: 9644
Joined: Thu Apr 22, 2010 10:10 am
Delivery Date: 05 Jan 2011
Leaf Number: 0213
Location: Garden Grove, CA

Re: Why is my data not showing up in Carwings?

Sun Jan 09, 2011 9:07 pm

LEAFer wrote:Do you get notifications from CarWings on your cell ? Is something not properly setup (nickname) ? Try changing your profile's password to something else on Nissan Owner's Portal (might "unclog" a pipe).
Yes, the notification texts are coming through.
2011 Blue Ocean SL with 84,000 miles
2015 pack on 12/30/15
Tinted windows
Bosch AGM 12v
Ecopia 422+ tires
L1 EVSE upgrade
FIAMM horns
Superbright LED lighting
2013 sun visors
LED shifter
Heated seats
GT-R map lamp lenses
Altima illuminated door switches

User avatar
LakeLeaf
Posts: 1424
Joined: Mon Jun 07, 2010 4:15 pm
Delivery Date: 04 Aug 2018
Location: South Lake Tahoe, California

Re: Why is my data not showing up in Carwings?

Sun Jan 09, 2011 9:40 pm

Let me take a shot at this - because the same people who designed the Leaf website, and the T-shirt give away site, have something to do with Carwings. :cry:

EVNation
Posts: 162
Joined: Tue Aug 31, 2010 2:31 pm
Delivery Date: 26 Jun 2015
Location: Redondo Beach, CA
Contact: Website

Re: Why is my data not showing up in Carwings?

Mon Jan 10, 2011 7:52 am

Not just you. I have had the car since Thursday and no data. I thought I may have to manually tell car to upload data but I haven't seen how.

Otherwise, I have been using the web and iPhone app quite a bit. It works fine. I get some notifications and can query car.

I did ask for email and text on charge complete and have not received those. I do get emails when status is updated.

I also would like the app to have options to shut off charging. This would allow me to manage things a bit more manually.

User avatar
mwalsh
Posts: 9644
Joined: Thu Apr 22, 2010 10:10 am
Delivery Date: 05 Jan 2011
Leaf Number: 0213
Location: Garden Grove, CA

Re: Why is my data not showing up in Carwings?

Mon Jan 10, 2011 8:03 am

EVNation wrote:I did ask for email and text on charge complete and have not received those. I do get emails when status is updated.
I get those OK. I may call the Nissan help line on the Carwings thing today.

Man, it annoys me when software and hardware doesn't work properly. :x
2011 Blue Ocean SL with 84,000 miles
2015 pack on 12/30/15
Tinted windows
Bosch AGM 12v
Ecopia 422+ tires
L1 EVSE upgrade
FIAMM horns
Superbright LED lighting
2013 sun visors
LED shifter
Heated seats
GT-R map lamp lenses
Altima illuminated door switches

User avatar
Randy
Moderator
Posts: 2154
Joined: Thu Apr 22, 2010 12:29 pm
Delivery Date: 04 Jan 2011
Leaf Number: 0191
Location: San Diego, CA

Re: Why is my data not showing up in Carwings?

Mon Jan 10, 2011 8:30 am

I called on Friday morning. Everything works except for my data on the web app (State of charge, remote HVAC, etc). Well, I haven't tried the phone app yet, but I have an Android and not an iPhone. I get the proper emails and my data gets uploaded to the Carwings pages like energy efficiency, miles, trees, etc.

Nissan called me back later on Friday and said they would have their Carwings expert call me back. I can't remember if she said Monday or Tuesday, but it should be soon.

I did have to fiddle with the web and car settings to get the emails and data to flow from the car. As I recall, I think the menu choices are shut off. And, you have to "opt in" for the international rankings on the Carwings website...

EVNation
Posts: 162
Joined: Tue Aug 31, 2010 2:31 pm
Delivery Date: 26 Jun 2015
Location: Redondo Beach, CA
Contact: Website

Re: Why is my data not showing up in Carwings?

Mon Jan 10, 2011 8:33 am

mwalsh wrote:
EVNation wrote:I did ask for email and text on charge complete and have not received those. I do get emails when status is updated.
I get those OK. I may call the Nissan help line on the Carwings thing today.

Man, it annoys me when software and hardware doesn't work properly. :x
As a software developer, I am a bit more tolerant... :) Particularly on a new and complicated platform. It is just like with the chargers and nav system, we early adopters are a bit the product testers for the nationwide rollout. I would rather it be me, who understands the issues, have the problems than someone brand new to the whole EV thing.

Have you found any good place to send CarWings or App feedback? I have been just using the owner's portal message system through Contact Nissan.

User avatar
mwalsh
Posts: 9644
Joined: Thu Apr 22, 2010 10:10 am
Delivery Date: 05 Jan 2011
Leaf Number: 0213
Location: Garden Grove, CA

Re: Why is my data not showing up in Carwings?

Mon Jan 10, 2011 11:28 am

Well I found out why there is no data....Carwings in my car is not fully working. Tried to connect to the data center from a couple of places today (home, work, and while on the move) with no luck. :(

Image
Image
2011 Blue Ocean SL with 84,000 miles
2015 pack on 12/30/15
Tinted windows
Bosch AGM 12v
Ecopia 422+ tires
L1 EVSE upgrade
FIAMM horns
Superbright LED lighting
2013 sun visors
LED shifter
Heated seats
GT-R map lamp lenses
Altima illuminated door switches

User avatar
Randy
Moderator
Posts: 2154
Joined: Thu Apr 22, 2010 12:29 pm
Delivery Date: 04 Jan 2011
Leaf Number: 0191
Location: San Diego, CA

Re: Why is my data not showing up in Carwings?

Mon Jan 10, 2011 12:04 pm

Not sure if it is the same thing, but messages similiar to that in the setup process caused Tom the regional Nissan guy to say that we needed a software update. After they did that, it went through the setup process fine.

I'm not near my car now, but what version of Carwings do you have on the car?

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