Baltneu
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Leaf Number: 313633

Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Tue Sep 03, 2019 1:18 pm

Flyct wrote:
Tue Sep 03, 2019 1:13 pm
Thankfully my home installed Eaton EVSE had no problem charging my 2015 Leaf, my 2018 Leaf or my current 2019 Leaf Plus.

Image
That is a nice looking setup.
2018 Gun Metallic Gray, SL, Technology Package, etc.

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

The future of existing Eaton chargers

Wed Sep 04, 2019 7:18 am

Fortunately the Eaton chargers at my local train station work with my car (2018 SL).

Eaton is now out of the manufacturing of EV chargers.

One of the 3 chargers is out of service, broken.

Does this mean that that unit will never get repaired or do local service people have parts?
2018 Gun Metallic Gray, SL, Technology Package, etc.

Lemaign
Posts: 16
Joined: Mon Sep 02, 2019 12:17 pm
Delivery Date: 11 Sep 2019

Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Sat Sep 14, 2019 9:06 am

My company has a small number of Eaton chargers across various locations. Being brand new to the Leaf, I figured the first charger I'd try to use would be that Eaton charger. Didn't work; I was going to call them after confirming that I could charge using chargers from other providers, but I guess I'm saving some time by not calling them at all if they're now out of the business. I have to thank this thread for saving me some time.

I do have other options, and I guess it's not unexpected to have kinks like this as EVs are still relatively new. Still a bit disappointing, and I hope it's not off-putting to people looking to get into EVs...

I'm guessing it will take a good, long while before the Eaton chargers are completely replaced. I wonder if there's something Nissan can do on their end to make it work?

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
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Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Sat Sep 14, 2019 10:48 am

My town of Tarrytown New York has three Eaton charges. One of them is broken, and the town has no plans to repair. I spoke to the town administrator and he told me that they were going to renovate the chargers at the train station. They must be aware that Eaton is not repairing their chargers.
2018 Gun Metallic Gray, SL, Technology Package, etc.

coulomb
Posts: 70
Joined: Thu Oct 09, 2014 5:08 pm
Delivery Date: 07 Mar 2015
Leaf Number: 200445
Location: Brisbane, Australia

Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Sat Sep 14, 2019 4:37 pm

I find it astounding that a large company like Eaton can just abandon a product, and continue trading in other products. And no one in America seems to find that odd, as if it's a company's right to stop supporting a product when it suits them.

It's bad enough when a company goes bankrupt, but for a going concern, I find that very strange behaviour. Won't you be less likely to buy another Eaton product, knowing their track record on EVSEs? I'm not an American, my apologies if I misunderstand how things work there.
2012 Leaf with new battery May 2019. New to me June 2019.

henrydehoja
Posts: 75
Joined: Sun Sep 16, 2018 6:40 pm
Delivery Date: 12 Sep 2018
Leaf Number: 317129
Location: Metro Boston, MA

Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Sat Sep 14, 2019 6:02 pm

coulomb wrote:
Sat Sep 14, 2019 4:37 pm
I find it astounding that a large company like Eaton can just abandon a product, and continue trading in other products. And no one in America seems to find that odd, as if it's a company's right to stop supporting a product when it suits them.

It's bad enough when a company goes bankrupt, but for a going concern, I find that very strange behaviour. Won't you be less likely to buy another Eaton product, knowing their track record on EVSEs? I'm not an American, my apologies if I misunderstand how things work there.
Based on this old article, from when Eaton left the EVSE market, Eaton continued to offer support on the EVSEs:

"Eaton says they will continue to provide technical support through their resource center, and will continue to honor warranty claims 18 months from shipment or 12 post-installation - whichever comes first."
https://insideevs.com/news/326391/eaton ... tion-game/

Companies may drop a product, but they typically continue to provide some type of support for that product for a specific duration.

It is unusual that Eaton claimed to have the "most robust, flexible" EVSE on the market, yet they bailed on it. They were probably testing the waters, trying a new market, but realized that they were not successfull with it. Sometimes large companies take on too many markets, and that can lead to large losses for them.

Eaton has a good track record on other various products for the commercial market, so I think that they will continue to do well with that.
2018 Nissan Leaf S w/QC
Placed in action: 9/2018

coulomb
Posts: 70
Joined: Thu Oct 09, 2014 5:08 pm
Delivery Date: 07 Mar 2015
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Location: Brisbane, Australia

Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Sat Sep 14, 2019 8:01 pm

henrydehoja wrote:
Sat Sep 14, 2019 6:02 pm
"Eaton says they will continue to provide technical support through their resource center..."
Ah, ok, I seem to have gotten the wrong impression. But I still wonder if "technical support" has much real value some 4 years after they announced this, whether you can still get spare parts, etc.
2012 Leaf with new battery May 2019. New to me June 2019.

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jlv
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Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Mon Sep 16, 2019 7:07 am

We had about a dozen of their EVSEs. When they started to fail our facilities folks quickly found Eaton wasn't interested in out of warranty items. We just moved on and bought other brands.
LEAF '13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17, sold 11/18) 34K mi, AHr 58, SOH 87%
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xhaltsalute
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Leaf Number: 314564

Re: 2018 Nissan Leaf does not charge at Eaton POW-R-STATION

Mon Sep 16, 2019 7:25 am

The guy at my work in charge of the EVSEs told me last year that Eaton no longer will upgrade the EVSEs my work bought. They were around 8 years old at that point, so I don't know about the warranty status. But the solution is to replace them with different brands - Clipper Creek seems to be a favorite. The Eaton EVSEs located in the location I work are schedule to be changed out by the end of November.

That said, I've been able to get one of the two working Eatons to consistently play nice with my car, although it sometimes takes several attempts by doing a "hard reset" of the unit. I can never get the second one to work with my car.

In my region, many of the free public stations are Eaton brand from 8-10 years ago. Apparently Eaton made deals with local governments in the area to provide cheap EVSEs at the time which is why there are so many. Then they bailed on the entire product line.

henrydehoja
Posts: 75
Joined: Sun Sep 16, 2018 6:40 pm
Delivery Date: 12 Sep 2018
Leaf Number: 317129
Location: Metro Boston, MA

Re: The future of existing Eaton chargers

Mon Sep 16, 2019 6:51 pm

You can get more info on it from this on-going thread:
viewtopic.php?f=30&t=25488&start=60
2018 Nissan Leaf S w/QC
Placed in action: 9/2018

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