coulomb wrote: ↑
Sat Sep 14, 2019 4:37 pm
I find it astounding that a large company like Eaton can just abandon a product, and continue trading in other products. And no one in America seems to find that odd, as if it's a company's right to stop supporting a product when it suits them.
It's bad enough when a company goes bankrupt, but for a going concern, I find that very strange behaviour. Won't you be less likely to buy another Eaton product, knowing their track record on EVSEs? I'm not an American, my apologies if I misunderstand how things work there.
Based on this old article, from when Eaton left the EVSE market, Eaton continued to offer support on the EVSEs:
"Eaton says they will continue to provide technical support through their resource center, and will continue to honor warranty claims 18 months from shipment or 12 post-installation - whichever comes first."
https://insideevs.com/news/326391/eaton ... tion-game/
Companies may drop a product, but they typically continue to provide some type of support for that product for a specific duration.
It is unusual that Eaton claimed to have the "most robust, flexible" EVSE on the market, yet they bailed on it. They were probably testing the waters, trying a new market, but realized that they were not successfull with it. Sometimes large companies take on too many markets, and that can lead to large losses for them.
Eaton has a good track record on other various products for the commercial market, so I think that they will continue to do well with that.