Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

EV Connect down?

Sun Apr 21, 2019 3:53 am

I called Nissan EV customer support yesterday after a few days of not being able to communicate with the app to my car. Support person said they are doing maintenance and a new version coming out on the 21st of April. Anyone else having this issue?
2018 Gun Metallic Gray, SL, Technology Package, etc.

LeftieBiker
Moderator
Posts: 13468
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: EV Connect down?

Sun Apr 21, 2019 4:36 am

Many of us got app notices that the servers will be down for upgrades from 7:00pm to 10:00pm tonight.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Sun Apr 21, 2019 4:39 am

Thanks
Never received any notice
You said tonight they will be down, is you app working now?
2018 Gun Metallic Gray, SL, Technology Package, etc.

GerryAZ
Gold Member
Posts: 2296
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: EV Connect down?

Sun Apr 21, 2019 4:40 am

I received several messages through the app about system maintenance to be performed on April 21, but have been receiving plug-in reminder and charge complete emails/texts without incident. I even received charge complete messages at 3:40 AM MST this morning.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL+ purchased 8/10/2019

LeftieBiker
Moderator
Posts: 13468
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: EV Connect down?

Sun Apr 21, 2019 4:43 am

GerryAZ wrote:I received several messages through the app about system maintenance to be performed on April 21, but have been receiving plug-in reminder and charge complete emails/texts without incident. I even received charge complete messages at 3:40 AM MST this morning.
That's because the upgrade is tonight. I don't know why the OP has lost functionality now.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Sun Apr 21, 2019 4:47 am

I have lost functionality on refreshing my initial screen to show charge level and today’s date but I think some of the other functions do work like lights and horn alert
2018 Gun Metallic Gray, SL, Technology Package, etc.

rogersleaf
Posts: 271
Joined: Sun May 18, 2014 7:50 pm
Delivery Date: 22 Mar 2019
Leaf Number: 307726
Location: Kent, Ohio

Re: EV Connect down?

Sun Apr 21, 2019 6:20 am

Mine stopped working correctly on 4/15. functionality like starting climate control and downloading usage data still works, just the main screen charge status doesn’t refresh.
2014 SV - Brilliant Silver - returned 1/2017 at end of lease.
2019 SL - White - w/Tech Package

GerryAZ
Gold Member
Posts: 2296
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: EV Connect down?

Sun Apr 21, 2019 6:44 am

Baltneu wrote:I have lost functionality on refreshing my initial screen to show charge level and today’s date but I think some of the other functions do work like lights and horn alert
I rarely use the status update, but just tried it twice. I received email messages both times which said status updated successfully, but the date and time on the main screen of the app did not change. Since charge level is 100% now and it was 100% the last time I used status update, I cannot tell if the app actually received the updates from the car. I know that it updated without incident on April 13. FWIW, the status update function in the Android app on my BlackBerry has always been really slow since I had to "upgrade" to EV Connect (now using V6.2.1)--worked fine with the old CarWings app until the Nissan servers stopped recognizing the old app. The other functions I use (primarily start/stop climate control) work quickly from the app. Except for an occasional server outage or telematics issue, the website has always worked relatively quickly (using Internet Explorer with Windows 7 or Edge in Windows 10).
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL+ purchased 8/10/2019

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Sun Apr 21, 2019 7:41 am

My last screen update was April 12th, it keeps going back to same date, other functions work. I guess we will have to wait for their update after tonight
2018 Gun Metallic Gray, SL, Technology Package, etc.

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Sun Apr 21, 2019 7:45 am

Sounds like we all have same problem, initial screen does not update but other functions do work
2018 Gun Metallic Gray, SL, Technology Package, etc.

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