User avatar
Stanton
Forum Supporter
Posts: 2151
Joined: Thu Feb 03, 2011 10:56 am
Delivery Date: 01 Sep 2011
Leaf Number: 7458
Location: Plano, TX
Contact: Website Twitter

Re: EV Connect down?

Sun Apr 21, 2019 8:12 am

It has been down, but for some reason you can still retrieve car status with an app called "Leaf EVA".
I don't understand why the "standard" Nissan app won't work, but I assume whatever maintenance is being performed tonight will "fix" it.
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Mon Apr 22, 2019 6:05 am

For me the system is still down. I cannot refresh the initial page.
2018 Gun Metallic Gray, SL, Technology Package, etc.

User avatar
Stanton
Forum Supporter
Posts: 2151
Joined: Thu Feb 03, 2011 10:56 am
Delivery Date: 01 Sep 2011
Leaf Number: 7458
Location: Plano, TX
Contact: Website Twitter

Re: EV Connect down?

Mon Apr 22, 2019 6:29 am

Baltneu wrote:For me the system is still down. I cannot refresh the initial page.
Same here; plus I didn't get my "charging stopped" text this morning (and haven't for several days).
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Mon Apr 22, 2019 6:35 am

OK, so I am not alone, they must still be having problems.
2018 Gun Metallic Gray, SL, Technology Package, etc.

Lars36
Posts: 22
Joined: Tue Aug 07, 2018 1:54 pm
Delivery Date: 27 Aug 2018
Leaf Number: 312740

Re: EV Connect down?

Mon Apr 22, 2019 7:45 am

Yes, I just tried an up-date and it only shows the last time I checked, April 15 @ 2:47 PM.
So guessing their up-date is still in progress or didn't work or I'm doing something wrong?

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Mon Apr 22, 2019 7:51 am

Lars36 wrote:Yes, I just tried an up-date and it only shows the last time I checked, April 15 @ 2:47 PM.
So guessing their up-date is still in progress or didn't work or I'm doing something wrong?
I don't think you are doing anything wrong, seems we are all in the same boat waiting for their update to work.
My refresh has not worked since 4/12.
2018 Gun Metallic Gray, SL, Technology Package, etc.

Lars36
Posts: 22
Joined: Tue Aug 07, 2018 1:54 pm
Delivery Date: 27 Aug 2018
Leaf Number: 312740

Re: EV Connect down?

Mon Apr 22, 2019 4:16 pm

Tried to up-date my status on my lap-top and it works, my App still won't up-date my status. Must be something to do with the App on my phone I guess?

cwerdna
Posts: 9833
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: EV Connect down?

Mon Apr 22, 2019 4:53 pm

GerryAZ wrote:I received several messages through the app about system maintenance to be performed on April 21
Yes. I got push alerts about this on both my iPhone and Android phones. Was supposed to take place 4/21 7 pm to 10 pm CST.
Lars36 wrote:my App still won't up-date my status. Must be something to do with the App on my phone I guess?
Ditto for both my iPhone 8 and Pixel 3.

I can tap refresh and it takes its time but the charging level is way old and it says last updated Apr 10, 2019, 06:14 PM. I tried this several times today, to no avail.

I even got "Nissan LEAF update: Status Updated" emails (which I haven't been able to disable, their UI to disable doesn't work) earlier today. Now, on this latest update, I got "Nissan LEAF update: Vehicle Status Request Failed".

'19 Bolt Premier
'13 Leaf SV w/premium package (owned)
'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Lars36
Posts: 22
Joined: Tue Aug 07, 2018 1:54 pm
Delivery Date: 27 Aug 2018
Leaf Number: 312740

Re: EV Connect down?

Mon Apr 22, 2019 6:20 pm

Still up-dates with lap-top but I deleted my App from phone and reinstalled it but now it says I'm using wrong P/W.
Tomorrow I will call Nissan and see if I can't get my App back up and running.

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Mon Apr 22, 2019 6:55 pm

Lars36 wrote:Still up-dates with lap-top but I deleted my App from phone and reinstalled it but now it says I'm using wrong P/W.
Tomorrow I will call Nissan and see if I can't get my App back up and running.
I don’t think it’s you, it’s a system wide problem
No one on the forum can do an update
2018 Gun Metallic Gray, SL, Technology Package, etc.

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