cwerdna
Posts: 9811
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: EV Connect down?

Mon Apr 22, 2019 7:22 pm

^^^
http://mynissanleaf.com/viewtopic.php?p=554941#p554941 seems to indicate so.

However, despite the problems, I did receive the email I expected
Nissan LEAF update: Charging Stopped

LEAF™ Status Update
07:06 PM, April 22, 2019

Charging stopped
Owned LEAF stopped charging. The vehicle's battery is currently at 9 of 12 bars.

'19 Bolt Premier
'13 Leaf SV w/premium package (owned)
'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

GerryAZ
Gold Member
Posts: 2294
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: EV Connect down?

Mon Apr 22, 2019 10:40 pm

Email and text notifications work; remote climate control functions work from BlackBerry (Android) app; app sends status update request, but screen does not update (still shows April 13); website shows updated status; and received status update successful email. The only thing not working is updated status display on phone app. I even downloaded new version of app from Playstore and there was no change.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015; traded 8/10/2019 at 82,436 miles
White LEAF 2019 SL+ purchased 8/10/2019

cwerdna
Posts: 9811
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: EV Connect down?

Mon Apr 22, 2019 11:33 pm

Unfortunately, I think it's pretty clear that this is yet more evidence that Nissan or whoever it outsources this stuff to isn't very good at writing software. :( But this shouldn't be surprising, most automakers aren't very good at it nor are most hardware companies.

Fortunately, this app isn't critical for (probably) most Leaf drivers.

'19 Bolt Premier
'13 Leaf SV w/premium package (owned)
'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

LeftieBiker
Moderator
Posts: 13442
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: EV Connect down?

Mon Apr 22, 2019 11:46 pm

At least they've passed the "Denial" stage of Nissan incompetence ("There is nothing wrong. Please reboot your phone and try again."), so I'm hoping that "bargaining" is next (Please accept this extension of your EV Services contract for your patience.") Because what comes last is "Acceptance" (Nissan is no longer offering this service.")
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Baltneu
Posts: 209
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: EV Connect down?

Tue Apr 23, 2019 5:27 am

Has anyone reached Nissan tech support to get an estimate when this problem will be resolved?
2018 Gun Metallic Gray, SL, Technology Package, etc.

umdkevin
Posts: 53
Joined: Fri Apr 19, 2019 6:47 am
Delivery Date: 15 Apr 2019

Re: EV Connect down?

Tue Apr 23, 2019 6:33 am

cross post from other thread...

I emailed them and got this response this afternoon.

Thank you for contacting Nissan LEAF Customer Support. We appreciate hearing from you.

We apologize for the inconvenience. At this time, we are aware of an issue with the NissanConnect EV&Services app that prevents certain functions from operating as they should. We are currently working toward a resolution and we appreciate your patience as we investigate.
LEAF 2018 SV Gun Metallic (traded at odo 7350)
LEAF 2019 SL Plus Gun Metallic
5/4/19 - odo 570, SOH 99.22, AHr 175.02, Hx 103.17

JeffInCO
Posts: 11
Joined: Sat Oct 03, 2015 5:49 am
Delivery Date: 20 Oct 2014

Re: EV Connect down?

Tue Apr 23, 2019 10:30 am

I also cannot refresh from the main screen in the app, but I found (rather accidentally) that I can refresh the status from the route planner screen. Accidentally because I never use the route planner, but inadvertently tapped it and saw an up-to-date charge status at the bottom of that screen.

I can repeatedly refresh the charge status from the route planner, and it seems to work every time.

Also, I can get an up-to-date status just fine from the web site.

Jeff

Lars36
Posts: 22
Joined: Tue Aug 07, 2018 1:54 pm
Delivery Date: 27 Aug 2018
Leaf Number: 312740

Re: EV Connect down?

Tue Apr 23, 2019 11:16 am

I just spoke with a Nissan Rep, App is down as we all know, he told me they are working on it as we all know, told me hopefully up and running by the beginning of next week.
Me thinks I should be reimbursed some off my $8.56 I pay every month. Yeah right!

umdkevin
Posts: 53
Joined: Fri Apr 19, 2019 6:47 am
Delivery Date: 15 Apr 2019

Re: EV Connect down?

Tue Apr 23, 2019 12:43 pm

Working now
LEAF 2018 SV Gun Metallic (traded at odo 7350)
LEAF 2019 SL Plus Gun Metallic
5/4/19 - odo 570, SOH 99.22, AHr 175.02, Hx 103.17

Coinneach
Posts: 35
Joined: Mon Apr 08, 2019 1:30 pm
Delivery Date: 08 Apr 2019
Leaf Number: 308932
Location: Phoenix, AZ

Re: EV Connect down?

Tue Apr 23, 2019 1:13 pm

umdkevin wrote:Working now
Confirmed.
2019 Leaf SV Plus, tech & weather packages, gun metallic

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