gncndad wrote: ↑
Tue May 12, 2020 7:03 am
I agree, the "once daily" clunk/shift just doesn't make sense if ALL the subframe bolts were loose. "3-5" turns makes even LESS sense. 3-5 rotations on a bolt is HUGE, and would have permitted major shifting of the subframe.
Hyper OCD here. How much damage could have been done to the bolts/unibody holes with "x" number of miles flexing/stress?
Based on the above informtaion, if I were you, I'd be dealing face-to-face with the dealership service manager, with the dealership owner in attendance. Loose subframe bolts sound serious to me. Following that, I'd find a legit FE shop and discuss all of the above with the owner.
I'm skeptical the bolts were that loose, though good question about potential damage. With that amount of looseness I'd expect ornery handling and regular clunks. I'm guessing that it was 3-5 ratchet turns, so maybe half to one revolution? I tried to talk to the tech, but I was intercepted by the service manager.
I've been frustrated with multiple aspects of the service dept at this dealer, which is the closest to us and where we bought the car. (The actual purchase process was great.) They also appear to get the best online ratings for this area from multiple sources (which, of course, could just be good marketing and customer service rather than competent wrenching). I was plain in my frustration and disappointment with the service manager on the phone and then in person. He's friendly, but one of those veteran teflon dealership guys that doesn't really seem to care about making it right. He basically shrugged off and deflected my concerns.
So, I'm loathe to restart this process with another
dealer, but maybe that's what I need to do. Otherwise I need to figure out how to get Nissan USA involved, assuming they would ultimately be helpful.