User avatar
johnr
Posts: 884
Joined: Sun May 02, 2010 2:08 pm
Delivery Date: 11 May 2011
Leaf Number: 2151
Location: Exeter, CA

Re: Carwings can't connect

Thu Jun 09, 2011 9:28 pm

My solution is to try to pretend I don't have (and didn't pay for) Carwings. Hey, it works for me...

Actually, my experienc is that Carwings has worked most of the time, although it takes a minute or two to communicate. Sometimes it doesn't work. Really though, this is a bonus feature that I never asked for and don't really need. Carwings has tremendous potential, if properly implemented. Unfortunately Nissan's implementation is pathetic to say the least. And in its current state, it's not particularly useful. Just my two cents, of course.
My trip to Mineral King and the value of regen

Charging stations, electrical adapters, and portable CHAdeMO quick chargers

2011 upgrade: Fossil < Leaf. 2014 upgrade: Leaf < imiev. 2017 upgrade: imiev < tesla. Done upgrading.

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garygid
Gold Member
Posts: 12465
Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Carwings can't connect

Thu Jun 09, 2011 9:40 pm

Changing the car nickname MIGHT not do anything, but the password easily could. Months back several folks reported problems after changing the name or password.

There are three names, and three passwords. I think that Nissan had to erase the old account and start over from scratch.
See SOC/GID-Meter and CAN-Do Info
2010 Prius, now for sale
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astrorob
Posts: 192
Joined: Thu Apr 21, 2011 7:57 pm
Delivery Date: 06 Jun 2011
Leaf Number: 3307

Re: Carwings can't connect

Fri Jun 10, 2011 3:34 pm

garygid wrote:Changing the car nickname MIGHT not do anything, but the password easily could. Months back several folks reported problems after changing the name or password.

There are three names, and three passwords. I think that Nissan had to erase the old account and start over from scratch.
in my case, i never changed the password on any account. i simply changed the car name and carwings nickname in the owners portal.

hmm. this morning the car stopped responding again. i logged out and back in on the iphone with no effect. then an hour later or so i tried from the web and it worked. so i don't know what's going on. i guess it's just flaky.

GaslessInSeattle
Posts: 1566
Joined: Fri May 06, 2011 2:15 pm
Delivery Date: 29 Apr 2011
Leaf Number: 850

Re: Carwings can't connect

Mon Jun 13, 2011 11:39 am

I got a call from the EV hotline today by a nice gentleman who was following up on my previous calls about Carwings issues. I was impressed to get the call honestly, I was not expecting someone to reach out and give me follow up without me calling them as there was no pressing issue left from the last conversation. He confirmed that indeed there is a bug that is effecting quite a few folks and that they are working on a fix and should be issuing an update for the software some time this month. He also confirmed that the only fix is to disconnect the 12 battery and reset the computer and that that is all the dealer would do if I took the car to them. He also mentioned I would probably only be a week before I'd have to reboot the computer again.

I thanked him for the call and told him that simply setting the charger timer to 80% and charging whenever possible was leaving us with more than enough range to do the vast majority of driving we do we wanted to do, making carwings less critical to us, and that I would simply wait for the update when it came out.
g
Gasless: Silver 2012 SL, traded in for Lease on 1/13
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SteveInSeattle
Posts: 455
Joined: Sat Jul 31, 2010 4:33 pm
Delivery Date: 03 May 2011
Location: Lake Forest park, WA
Contact: Website

Re: Carwings can't connect

Mon Jun 13, 2011 9:07 pm

I've decided to just wait for a more permanent fix. The phone support did say that it will happen again until the permanent fix is available. It makes it clear to me that I can easily live without it! Carwings is a novelty but I don't really need to control my car from my phone.
2013 lease ended, purchased a red 2015 SL Premium from Ray Ishak at Magic Nissan. Good deal + rebates + $7500 tax credit + no sales tax = Leaf for Sentra money.

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TonyWilliams
Posts: 10091
Joined: Sat Feb 19, 2011 1:48 am
Location: San Diego
Contact: Website

Re: Carwings can't connect

Tue Jun 14, 2011 8:31 am

They created a new account for me, since the reset did not make CarWings work.

The new account seems to be working now.

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evnow
Moderator
Posts: 11480
Joined: Thu Apr 22, 2010 11:41 am
Delivery Date: 25 Feb 2011
Leaf Number: 303
Location: Seattle, WA

Re: Carwings can't connect

Tue Jun 14, 2011 8:44 am

I can no longer query the charge status from the web. Has anyone seen this ?

When I click "refresh" - nothing happens.
1st Leaf : 2/28/2011 to 5/6/2013
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ruimegas
Posts: 135
Joined: Tue Jun 01, 2010 12:17 pm

Re: Carwings can't connect

Tue Jun 14, 2011 8:52 am

evnow wrote:I can no longer query the charge status from the web. Has anyone seen this ?

When I click "refresh" - nothing happens.
I have the same problem. Refresh does nothing.
NISSAN LEAF Glacier Pearl, RAQ 19JAN2011, Delivery 09JUN2011. 36,000 kms (22,370 miles done). Lisbon, Portugal, Europe. Check http://www.nissanleafpt.com" onclick="window.open(this.href);return false;

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LEAFer
Posts: 2647
Joined: Mon May 24, 2010 10:10 am
Delivery Date: 19 Jan 2011
Leaf Number: 000215
Location: Sacramento Area

Re: Carwings can't connect

Tue Jun 14, 2011 9:14 am

Worked ok at 08:50 (PDT). And again just now (09:13)
2011 Silver SL+QC [Mfg: 11/2010] 36mo/15k LEASE
06Jun2013 Status [28.5 months][34,173 miles][11 bars]
Lost CapacityBar 6/6/13 @34,173 miles while in LEAF Battery Monitor: 83.41%, 71.4F (avg); cool overnight;

ml194152
Posts: 23
Joined: Sat Aug 07, 2010 1:16 pm
Delivery Date: 26 Jun 2015
Location: Katy, Texas

Re: Carwings can't connect

Tue Jun 14, 2011 11:44 am

Carwings has never worked for me *with the car inside our garage*. However, it works fine as soon as the car is out on the driveway or on the road.
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