Thank you for taking the time to contact Consumer Reports®. I want to express how much we value your choice of our products and services to help you make informed purchasing decisions.
As you know, monitoring and promoting both the quality and safety of automobiles is an integral part of our mission. We value your help in this effort. You have provided us with important feedback on your Nissan Leaf, for which I thank you. I have forwarded your correspondence to our Auto Test Division and Editorial Staff for their review and consideration for future reports. I am sure that they, too, will find your experience to be of value.
You may also want to share your experience with the following organizations, which may be able to provide you with information and/or offer assistance:
• Center for Auto Safety (CAS), 1825 Connecticut Ave, NW, Ste. 330, Washington, DC 20009-5708. The CAS compiles information on defective automobiles, ranging from transmissions problems to paint problems. If you wish, you may send them a letter sharing your experiences with them. Should they have any information on your particular automobile, they will forward it to you, along with helpful information and advice within 10 days from date of receipt of their letter. They ask, but do not require, a $.60 SASE to help keep their costs down. Or you can visit their website at
http://www.autosafety.org" onclick="window.open(this.href);return false;.
• Council of Better Business Bureaus, Inc. at 4200 Wilson Boulevard, Arlington, VA 22203; 1-703-276-0100. The council of Better Business Bureaus, the umbrella organization for the BBBs, also provides programs and publications for consumers, and helps to settle disputes with automobile manufacturers through the BBB Auto Line program.
• National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, West Building, Washington, DC 20590, 1-888-327-4236 or 1-202-366-0123. The NHTSA assures compliance by domestic and foreign motor vehicle and equipment manufacturers with motor vehicle safety standards, automobile recalls, and airline problems. You may wish to visit their Website at
http://www.nhtsa.dot.gov" onclick="window.open(this.href);return false;, where you will be able to obtain information on air bags, child safety seats, and automobile crash test results. You can also search through an extensive list of automobile and automobile equipment recall notices, and report any problems that you have encountered with your automobile.
• Your State Attorney General’s Office, which resolves individual consumer complaints, conducts informational and educational programs, and enforces consumer protection and fraud laws. You can find their telephone number in the blue section of your telephone book or by visiting the following URL:
http://www.naag.org/current-attorneys-general.php" onclick="window.open(this.href);return false;.
Consumer Reports is committed to making your experience positive and informative.
Sincerely,
(name redacted)
Representative
Customer Relations Department