Capacity Loss on 2011-2012 LEAFs

[KJD]

Help! Give me more people to complain to! The more I can annoy Nissan and spread the word, the better!

The biggest problem I see here is that the wiki page lists over 80 people with battery problems and only about half of those people have reported the problem to Nissan to get a case number.

If everyone that has a problem with the battery would report it to Nissan it would be a lot harder to ignore the problem.

[opossum]

Transcription of this video in case it decides to disappear at some point in the future:

I'll record this video this weekend also.

[Stoaty]

The biggest problem I see here is that the wiki page lists over 80 people with battery problems and only about half of those people have reported the problem to Nissan to get a case number.

In the strictest sense, not true. Only half have reported to Nissan to our knowledge. Some are off forum reports and we don't know what they did. We also have a lot of drive-by reports on the forum, where someone reports, then doesn't follow up so we have no idea if they got a case number from Nissan. Frustrating, but I guess that is the nature of the beast.

[opossum]

Nissan wants to do a "new" test on our car this afternoon. I asked the service manager if he could provide any information on what this new test would be or any information on what has been done to our car to this point. We have not received any information on what was done to our car in Casa Grande, nor do we know anything about any of the other trips to the dealerships, except some very basic battery test statements from the trips to the dealership. If the service manager responds back that he cannot provide any information, what should we do? My inclination is to not take the car in, as they have not provided us anything to this point. Everything has been for Nissan's benefit, not our benefit.

[leafkabob]

Opossum, check your PM mailbox.

[KJD]

Nissan wants to do a "new" test on our car this afternoon. I asked the service manager if he could provide any information on what this new test would be or any information on what has been done to our car to this point. We have not received any information on what was done to our car in Casa Grande, nor do we know anything about any of the other trips to the dealerships, except some very basic battery test statements from the trips to the dealership. If the service manager responds back that he cannot provide any information, what should we do? My inclination is to not take the car in, as they have not provided us anything to this point. Everything has been for Nissan's benefit, not our benefit.

Take the car in to the dealer. If they fix the problem we all benefit, you most of all.

You have nothing to loose and everything to gain.

[Stoaty]

Take the car in to the dealer. If they fix the problem we all benefit, you most of all.

You have nothing to loose and everything to gain.

Agreed. If Nissan learns something from your car, they benefit and perhaps down the road the rest of us will benefit. If anything, I think this would give you more ammunition in that you followed up with Nissan, let them test your car twice, etc. It shows you went the "extra mile" to cooperate with them in determining the problem and (possible but doubtful) a satisfactory solution.

[jspearman]

Take it in. The more times you take it in and it doesn't get fixed, the more legal ammunition you probably have. If they do perform voodoo on your car and your range comes back, then great.

[DesertDenizen]

Take the car in to the dealer. If they fix the problem we all benefit, you most of all.

You have nothing to loose and everything to gain.

Agreed. If Nissan learns something from your car, they benefit and perhaps down the road the rest of us will benefit. If anything, I think this would give you more ammunition in that you followed up with Nissan, let them test your car twice, etc. It shows you went the "extra mile" to cooperate with them in determining the problem and (possible but doubtful) a satisfactory solution.

+1, however my initial reaction was to tell them to disclose or go to hell. The New Jersey in me always comes out in my initial reactions...

[opossum]

Okay, it sounds like a case of semantics. I had the impression that they would be doing a new type of test, but the service manager just told me they would just be doing a new instance of the same old battery test as documentation of the new capacity loss. So YET AGAIN we will take time away from work to bend over and give Nissan what it wants. I've lost count, but I think this is roughly trip #10 to a service department for an electrical or capacity issue...