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Re: Asking for Lemon Law protection on Monday

Posted: Sun Aug 26, 2012 11:24 pm
by saintyohann
DannyAmes wrote:I would start taking pictures or movies of when the navigation locks up and is non responsive and the sudden drop of bars and other strange behavior like pressing to power off the car and nothing happens.

Make the case again to Nissan CS make sure they advise you as to what actions they are taking to remedy this in partnership with the dealer and Nissan corporate.
Get them to provide an estimated time that your concerns will be addressed.

Call CS and find out who the acting CS manager is and tell about the lack of attention this matter is receiving and find out who the dealership owner is of where your updates took place and ask them directly to escalate the issue with Nissan USA.

Get ready to start going down the lemon law road if their response is unsatisfactory.
Danny,
I've been on that road since April, their lack of response promised on Friday (and another member's post on the update) is what led to my post and decision to file Monday morning (I would have done it over the weekend, but the BBB site doesn't have a Leaf an a Nissan model, so I have to do it over the phone). I would think 4 months+ is enough time.
-red

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 12:23 am
by DannyAmes
I agree 4 months is a long time.
What a royal pain this has been.
Good luck with the BBB.

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 7:13 am
by ztanos
Working with Servers, this really sounds like a firmware glitch that didn't get loaded 100% correctly. There has to be a way they can re-flash the memory and install the newest firmware again. Every computer I have ever worked on allows you to force a firmware, even if it's the same one. Either way, this sounds like Nissan is screwing themselves over in just one more aspect of this car.

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 7:19 am
by saintyohann
ztanos wrote:Working with Servers, this really sounds like a firmware glitch that didn't get loaded 100% correctly. There has to be a way they can re-flash the memory and install the newest firmware again. Every computer I have ever worked on allows you to force a firmware, even if it's the same one. Either way, this sounds like Nissan is screwing themselves over in just one more aspect of this car.
Every dealership I've been to and Nissan Corporate says no they can't do this.

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 7:29 am
by Stoaty
saintyohann wrote:Every dealership I've been to and Nissan Corporate says no they can't do this.
No way to replace the chips that hold the firmware even if that includes replacing an entire controller board? I find that a bit hard to believe. Sounds like it is too much trouble/too expensive for them.

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 8:01 am
by gbarry42
In such an extreme case, they should just swap out all the programmable boxes and be done with it. If there's nothing wrong, they can use them in their own cars. But we're already aware of the level of support the customers seem to be getting. By the way, if you lose your Prius keys, they have to reflash the firmware in the ECU to assign new keys to it. "Impossible" in this case really means somebody omitted a feature from their control software.

Of course, this wouldn't fix a bad sensor.

It would be nice if they could just wave their wand and give red a working LEAF. A properly working one is still among the best cars in the world! If I were in this situation, I would hate to have to give up EV driving.

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 8:40 am
by surfingslovak
saintyohann wrote:I'm pretty sure they know what the issue is because (these are in relation to the biggest issue, the unit going into a safe mode for about 30 minutes):

1) I was immediately given a work-around (the door open thing, which does work occasionally)
2) Being told they had seen this with some cars after doing the update on some Leafs (but it was implied that it only happened the first-time [started?] and the door thing fixed it and it never came back for anyone so customers never saw it, or just saw it once).
OK, that's interesting. I had the update applied on August 1 and had the safe mode engage on August 20. On the freeway, no less. It went away after a while, could have been 30 minutes, could have been less. I didn't know what to make of it, but this makes much more sense now.Image

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 8:49 am
by saintyohann
surfingslovak wrote:OK, that's interesting. I had the update applied on August 1 and had the safe mode engage on August 20. On the freeway, no less. It went away after a while, could have been 30 minutes, could have been less. I didn't know what to make of it, but this makes much more sense now.Image
You had the same thing where the car went into neutral and wouldn't shift into D or R? Did you take it in to a dealership?

- red

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 8:54 am
by RegGuheert
Can you please specify the update to which you are referring? Is it the voluntary recall known as P1272/P1273/P1274 covered by NTB12-013/NTB12-014/NTB12-015? (I think we were each offered one of the three based on the configuration of our vehicles.)

Re: Asking for Lemon Law protection on Monday

Posted: Mon Aug 27, 2012 8:55 am
by surfingslovak
saintyohann wrote:You had the same thing where the car went into neutral and wouldn't shift into D or R? Did you take it in to a dealership?
Not sure if it was the same thing. It said safe mode and visit dealer on the dash, but I was driving, the car did not go out of D, and I didn't stop. Several warning lights were illuminated on the dash. I crawled to a stop a while later (was running low on charge) and the problem went away and all lights cleared when I unplugged an hour later. I didn't take the car to the dealer and drove about 500 miles since then.