alexm
Posts: 4
Joined: Fri Feb 15, 2019 12:51 pm
Delivery Date: 08 Feb 2019
Leaf Number: 307307
Location: Montreal, QC

Re: Nissan Connect on 2016 leaf import to Canada from the US

Sun Feb 24, 2019 9:35 am

I just tried it and unfortunately it did not fix the issue. However I found this: https://www.speakev.com/threads/tcu-res ... eaf.40201/
The car might need a TCU reset or replacement

STL69
Posts: 1
Joined: Mon Apr 29, 2019 6:37 pm
Delivery Date: 30 Apr 2019

Re: Nissan Connect on 2016 leaf import to Canada from the US

Mon Apr 29, 2019 6:40 pm

alexm wrote:
So I got the car added to the US account and got a user ID and password, but I'm getting a "no service" error when I try to sign the car in. Has all connectivity for US Leafs outside the USA been completely disabled now?
I am having the exact same issue. So today I finally received the maps sd card, but as expected, I still got the same "no service" message. Today I was also 50 km away from the us border and I was hoping to get some kind of signal but I didn't. My next option is to book an appointment with a Nissan dealership to see what's up.
Who was your car dealer you bought the car from ?

I just bought a used Leaf and had the same issue with the SD card missing...

Also- did you fix your Nissan Connect ?

Thanks

Brendwal
Posts: 1
Joined: Tue May 21, 2019 10:55 pm
Delivery Date: 26 May 2019
Leaf Number: 310471

Re: Nissan Connect on 2016 leaf import to Canada from the US

Tue Jun 04, 2019 1:12 pm

Did anyone get this figured out? I have a 2016 SL imported from Washington (Seattle) to Vancouver BC. Called Nissan Connect Canada # (1-855-426-6628) and they said it couldn't be activated in Canada as the US models will only connect to the AT&T (or similar) towers and not the Rogers towers in Canada the the Canadian models connect to. So now I'm dead in the water.

alozzy
Posts: 1374
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: Nissan Connect on 2016 leaf import to Canada from the US

Tue Jun 04, 2019 1:54 pm

Nissan are lying, but there's nothing we can do about it.

When I first imported my 2013 LEAF from WA, Nissan Connect (CarWings) worked everywhere in greater Vancouver. There's no way it was using AT&T roaming to do, as I live in Port Moody. I'm pretty sure it connected to Rogers network.

Anyways, once the 3G was phased out it stopped working. I booked an appointment with a local Nissan Dealership and that got bumped a couple of times until the dealer called back with a definitive explanation - Nissan corporate said they were forbidden to upgrade the TCU on US cars in Canada.

Nissan seems to be cynically using this as a tactic to dissuade Canadians from importing US cars.

Having said all that, Nissan Connect was so buggy and intermittent that it was more frustrating than useful. I don't miss it...
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

Mckrakken
Posts: 1
Joined: Thu Jun 27, 2019 3:48 pm
Delivery Date: 18 Mar 2019
Leaf Number: 401717
Location: Blainville, QC

Re: Nissan Connect on 2016 leaf import to Canada from the US

Thu Jun 27, 2019 3:51 pm

I have the 3G TCU, but still can't get it to work. 2013 american Leaf here.

Just keeping this post alive in case someone figures it out :)

baustin
Posts: 711
Joined: Tue Feb 24, 2015 1:23 pm
Delivery Date: 09 Mar 2015
Leaf Number: 402162
Location: North Las Vegas, NV

Re: Nissan Connect on 2016 leaf import to Canada from the US

Sun Jun 30, 2019 5:26 am

It appears that Nissan has taken steps to prevent imported US cars from working in Canada. I would image that they don't like paying the international roaming fees to AT&T.
2013 Leaf SV - Cayenne Red - QC Port - LED Headlights

JayCan
Posts: 7
Joined: Tue Aug 27, 2019 5:14 am
Delivery Date: 22 Aug 2019
Location: Ontario Canada

Re: Nissan Connect on 2016 leaf import to Canada from the US

Wed Aug 28, 2019 8:52 am

I'm in a similar situation. I just bought a 2015 SL that was a previous US import so Carwings or Nissan Connect does not work. The local Nissan dealer where I am in Ontario seems to think a fix in in the works as there are lots (hundreds) of Leafs being imported into Quebec by dealers. The Quebec provincial government is offering $4000 rebate on used EVs, so long as another rebate hasn't been applied to the car at an earlier date. The imports fit the criteria. So, strength in numbers may convince Nissan Canada to find a fix. Here's hoping! :)
'15 SL 40k kms, 12 bars

LeeZ
Posts: 3
Joined: Tue Aug 20, 2019 8:03 am
Delivery Date: 20 Aug 2019

Re: Nissan Connect on 2016 leaf import to Canada from the US

Mon Sep 16, 2019 10:07 am

We purchased a 2016 SL about a month ago that was imported from Washington state. I phoned Nissan USA and provided proof of ownership and we got an account set up on the Nissan USA owners website. When I try and sign in on the car with the pin and password nothing happens. I've given up. I did have a thought though that maybe if you were closer to the border not in roaming range if it would connect?

eulisef
Posts: 2
Joined: Wed Oct 02, 2019 5:06 pm
Delivery Date: 25 Sep 2019
Leaf Number: 311566

Re: Nissan Connect on 2016 leaf import to Canada from the US

Wed Oct 02, 2019 5:16 pm

Hi, Any update on this? I purchased about 2 weeks ago a 2016 Nissan Leaf SV in Montreal Quebec. The car is imported from California. Created my NissanConnect USA account but the VIN was associated with the previous California owner. The online chat support was super helpful and quick and after I provided proof of purchase he reset the VIN and now I see the car associated with my account. It gave me a username and PIN but it has not worked in the car as I have the grayed out with the red cross in the status bar. Any way to fix this?

Linus
Posts: 22
Joined: Wed Sep 11, 2019 7:06 am
Delivery Date: 02 Sep 2019
Leaf Number: 303349
Location: Vancouver BC

Re: Nissan Connect on 2016 leaf import to Canada from the US

Wed Oct 09, 2019 9:51 am

I have a similar experience with my 2016. I called Nissan yesterday and the lady was very helpful. We setup a US account, everything works except getting the car to connect (like everyone else's experience above). What the lady from Nissan said is I have to be in the USA to get the original connection, I believe from there that their system will see it as a US car traveling in Canada.

I am fortunate that I live outside of Vancouver and travel to Washington regularly (well I used to as gas is up to 40% cheaper there). I'm hoping to go down in the next week or so and see if it works.

For those that live near the border if it works, it is an easy workaround.

I'll report back when I get a chance to test it.
Linus
Vancouver, BC
2016 Leaf SV

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