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JimSouCal
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 11:17 am

I don't plan on upgrading, but would like to know if I can simply remove the old 2G unit, or in the minimum, disable it, as a power draw...? If someone happens to find out the physical location, I'm all ears...

Relayer1956
Posts: 27
Joined: Fri Jan 17, 2014 6:13 pm
Delivery Date: 02 Sep 2014
Leaf Number: 304279
Location: Indio, CA

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 12:20 pm

Ok. I just came from my dealership. It took over an hour for them to figure out what was needed. I will say the service advisor I worked with was very helpful and did share some Nissan documentation on the process with me. Here is the pertinent process (from the Nissan document) you can go through to check on your modem to see if it is 2G or 3G.

-----

NOTE: Vehicles without Navigation are ineligible as they are not equipped with TCUs.

Verify applicability using one of the following methods:
1. Check vehicle service history for previous repair (PC449 or PC450).
2. Check the TCU ID number on the vehicle information screen. If the TCU ID begins
with something other than 2012, it is a 3G TCU and does not require an update.
To identify if the vehicle has a 2G or a 3G TCU, complete the following steps on the
head unit:
3. Press the hard button labeled Menu.
4. Press the "CARWINGS" soft button on the center display screen.
5. Press the "CARWINGS Settings" soft button on the center display screen.
6. Select the down arrow on the center display screen.
7. Press "Unit ID information" soft button on the center display screen.
8. If TCUID starts with "2012-1" it is a 3G device.
9. If TCUID starts with "2012-0" it is a 2G device.

NOTE: As indicated above, TCU IDs that begin with something other than 2012 are 3G
TCUs and do not require an update.

-----

Personal note. The note at the bottom was confusing to the service advisor and I. Mine started with "2012-9". So the service advisor called the 800 number in the Campaign Bulletin and quickly found out that mine is a 2G device. So the service advisor ordered the part (#283B0-3NF2A) required for my vehicle. There are two other part numbers in the Campaign Bulletin for vehicles based upon their production date. The part above is for vehicles produced 12/1/2012 thru 9/30/2015.

For other manufacture dates use the following:
09/20/2011 thru 11/30/2012 use part #283B0-3NA2A
11/01/2010 thru 09/19/2011 use part #283B0-3NA1A

If you want a copy of the Campaign Bulletin you can find it here:
https://dl.dropboxusercontent.com/u/108 ... cement.pdf
Mike McNamara, P.E.
Indio, CA
2015 Grey Leaf SL (8 bars visible & 38% capacity lost);
2017 Chevy Bolt Premium;
2012 BMW R1200GS Adventure
18.0kW PV Solar System

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Stanton
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 4:14 pm

cliff wrote:Also see from service manual that VIN needs to be programmed in.
Since I own the original, and this is not warranty repair, do I
get to keep the original?
Why would you want it? Even if you could figure out how to interface with it, it's still only 2G!
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

Lambtron
Posts: 63
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Leaf Number: 6977
Location: North Las Vegas, Nevada

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 4:45 pm

Will the cars Blutooth system still talk to my smartphone for in car phone calls? This should be a totally different network from the calls where the car calls the mothership as these calls are made off the phone.

Graffi
Posts: 405
Joined: Wed Nov 27, 2013 12:01 pm
Delivery Date: 06 Sep 2013
Leaf Number: 414757
Location: San Diego, CA

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 4:55 pm

Something I have thought about since this issue first came up.

WHY IS NISSAN ONLY UPDATING TO 3G????

What happens in the next year or so when the cell phone companies no longer support 3G and only have 4G/LTE or later generation?

If we have to upgrade why not use the latest technology so it can last longer?

I would love to hear from someone that understands these issues!!!
2013 SL Metalic Slate - We LOVE our Leaf
MFG 08/13 Dlv 09/06/13 @ 10 mi
# 77 100 mile club
# 10 200 km club

2017 Tesla S 75D Pearl White
Delivered 5/16/17 @ 900 mi
Tesla Model 3 on order awaiting 200+ mile range Nissan Leaf

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Stanton
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 6:06 pm

Graffi wrote:Something I have thought about since this issue first came up.

WHY IS NISSAN ONLY UPDATING TO 3G????

What happens in the next year or so when the cell phone companies no longer support 3G and only have 4G/LTE or later generation?

If we have to upgrade why not use the latest technology so it can last longer?

I would love to hear from someone that understands these issues!!!
No one will dispute that an LTE modem would be the better long-term solution, but we're talking about a design team that originally chose 2G when 3G was the logical choice...so we may never know the answer.
The only thing I can think of (right now) is that 3G data service is probably cheaper than LTE--and Nissan is picking up the tab on the wireless service--so it's possible it was simply a business (bean counter) decision and not a technical one. Having said that, I'm not so sure that LTE data service costs that much more, but it is what it is.
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

Cor
Posts: 161
Joined: Sun Jun 30, 2013 6:53 am
Delivery Date: 07 Jul 2015

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 7:27 pm

Relayer1956 wrote:Ok. I just came from my dealership. It took over an hour for them to figure out what was needed.
Yep, after your post yesterday that the dealer thought it was just a firmware upgrade, I knew that you'd be in for a surprise, since
the TCU computer hardware needs to be replaced and then Nissan Consult needs to be connected to program it.
Relayer1956 wrote:If you want a copy of the Campaign Bulletin you can find it here:
https://dl.dropboxusercontent.com/u/108 ... cement.pdf
Great! very helpful to have the actual text that the dealer is also going by.
I rather not waste my time at the dealer and they told me they are swamped with replacing these,
so I have requested to have mine ordered as spare part, pick it up and install it myself
since it sits right behind the glove box and nothing else needs to be replaced, just the TCU box.
Then I will only have to go to the dealer to have them program the new TCU with Nissan Consult.
Tomorrow I'll hear if they are up for this or require that they do all the work...
BTW, you can pick up an old 2G Telematics Unit from Ebay for about $10 in case you want to play around with it.
I even found the pics of the circuit board inside the 2G TCU on the FCC website:
https://www.flickr.com/photos/33178064@N05/30810872984/
https://www.flickr.com/photos/33178064@N05/31506041942/

User avatar
DNAinaGoodWay
Posts: 2768
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Delivery Date: 03 Dec 2012
Leaf Number: 23156
Location: Central Massachusetts

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 14, 2016 10:21 pm

This is what I was shown as well. It's the 2012-9 that's messing them up.
Relayer1956 wrote:Ok. I just came from my dealership. It took over an hour for them to figure out what was needed. I will say the service advisor I worked with was very helpful and did share some Nissan documentation on the process with me. Here is the pertinent process (from the Nissan document) you can go through to check on your modem to see if it is 2G or 3G.

-----

NOTE: Vehicles without Navigation are ineligible as they are not equipped with TCUs.

Verify applicability using one of the following methods:
1. Check vehicle service history for previous repair (PC449 or PC450).
2. Check the TCU ID number on the vehicle information screen. If the TCU ID begins
with something other than 2012, it is a 3G TCU and does not require an update.
To identify if the vehicle has a 2G or a 3G TCU, complete the following steps on the
head unit:
3. Press the hard button labeled Menu.
4. Press the "CARWINGS" soft button on the center display screen.
5. Press the "CARWINGS Settings" soft button on the center display screen.
6. Select the down arrow on the center display screen.
7. Press "Unit ID information" soft button on the center display screen.
8. If TCUID starts with "2012-1" it is a 3G device.
9. If TCUID starts with "2012-0" it is a 2G device.

NOTE: As indicated above, TCU IDs that begin with something other than 2012 are 3G
TCUs and do not require an update.

-----

Personal note. The note at the bottom was confusing to the service advisor and I. Mine started with "2012-9". So the service advisor called the 800 number in the Campaign Bulletin and quickly found out that mine is a 2G device. So the service advisor ordered the part (#283B0-3NF2A) required for my vehicle. There are two other part numbers in the Campaign Bulletin for vehicles based upon their production date. The part above is for vehicles produced 12/1/2012 thru 9/30/2015.

For other manufacture dates use the following:
09/20/2011 thru 11/30/2012 use part #283B0-3NA2A
11/01/2010 thru 09/19/2011 use part #283B0-3NA1A

If you want a copy of the Campaign Bulletin you can find it here:
https://dl.dropboxusercontent.com/u/108 ... cement.pdf
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

mxp
Posts: 761
Joined: Fri Apr 23, 2010 9:32 pm
Delivery Date: 26 Jun 2015
Location: Fremont, CA

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Dec 15, 2016 1:53 am

Thank you for posting this Mike. It was really useful for me.
Relayer1956 wrote:Ok. I just came from my dealership. It took over an hour for them to figure out what was needed. I will say the service advisor I worked with was very helpful and did share some Nissan documentation on the process with me. Here is the pertinent process (from the Nissan document) you can go through to check on your modem to see if it is 2G or 3G.

-----

NOTE: Vehicles without Navigation are ineligible as they are not equipped with TCUs.

Verify applicability using one of the following methods:
1. Check vehicle service history for previous repair (PC449 or PC450).
2. Check the TCU ID number on the vehicle information screen. If the TCU ID begins
with something other than 2012, it is a 3G TCU and does not require an update.
To identify if the vehicle has a 2G or a 3G TCU, complete the following steps on the
head unit:
3. Press the hard button labeled Menu.
4. Press the "CARWINGS" soft button on the center display screen.
5. Press the "CARWINGS Settings" soft button on the center display screen.
6. Select the down arrow on the center display screen.
7. Press "Unit ID information" soft button on the center display screen.
8. If TCUID starts with "2012-1" it is a 3G device.
9. If TCUID starts with "2012-0" it is a 2G device.

NOTE: As indicated above, TCU IDs that begin with something other than 2012 are 3G
TCUs and do not require an update.

-----

Personal note. The note at the bottom was confusing to the service advisor and I. Mine started with "2012-9". So the service advisor called the 800 number in the Campaign Bulletin and quickly found out that mine is a 2G device. So the service advisor ordered the part (#283B0-3NF2A) required for my vehicle. There are two other part numbers in the Campaign Bulletin for vehicles based upon their production date. The part above is for vehicles produced 12/1/2012 thru 9/30/2015.

For other manufacture dates use the following:
09/20/2011 thru 11/30/2012 use part #283B0-3NA2A
11/01/2010 thru 09/19/2011 use part #283B0-3NA1A

If you want a copy of the Campaign Bulletin you can find it here:
https://dl.dropboxusercontent.com/u/108 ... cement.pdf

GetOffYourGas
Posts: 2052
Joined: Tue Dec 20, 2011 6:56 pm
Delivery Date: 09 Mar 2012
Location: Syracuse, NY

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Dec 15, 2016 8:00 am

I bit the bullet and ordered the upgrade. I intend to keep my Leaf around for a while, at least as a winter rat. And pre-heating in the winter is my primary use of the connectivity.

My service advisor told me that she thinks it's only a firmware update. I see I'm not the first to be told that. I simply told her that was "surprising" to me - I don't want to be the guy who says "well, I read on the internet that...". But I trust you guys more than her, so...

I'm just hoping they figure out that they need to order the part before I drop off my car with them for the day. Better yet, I hope they figure it out today so they can place the order and have the part in time for the appointment.
~Brian

EV Fleet:
2011 Torqeedo Travel 1003 electric outboard on a 22' sailboat
2012 Leaf SV (traded for Bolt)
2015 C-Max Energi (302A package)
2017 Bolt Premier

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