michelb
Posts: 34
Joined: Fri Dec 02, 2016 7:43 am

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 2:12 pm

Thanks for all the updates. Please let us know if / when you hear anything.

In my case, I'm bringing in a used 2015 SV which qualifies for the free 3G upgrade and since the 2G seems flaky at best, I think I'm going to take a leap and push to get the upgrade done before I bring the car to Canada (although it remains to be seen if the 3G will work in Canada :( )

I'm hoping to have the update done early next week and have the car in Canada by late next week so I'll keep you up to date on my progress but please let us know if you have anything else to add.

Thanks,
Mike
2015 SV (soon to be sold)
2016 SL (new to me)

chivalryx
Posts: 41
Joined: Mon Jul 04, 2016 3:38 pm
Delivery Date: 04 Jul 2016
Location: Coquitlam, BC

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 3:56 pm

alozzy wrote:Here's the email I sent to nissanownerservices@nissanusa.com:

I'm among a group of frustrated owners who congregate on mynissanleaf.com. I'm sure there's a much larger group of Leaf owners who are likewise frustrated by Carwings/NissanConnect issues, but don't engage in online owner forums.

Here are just a few of the active threads from mynissanleaf.com on the topics of TCU upgrades and Carwings/NissanConnect issues:

http://www.mynissanleaf.com/viewtopic.php?f=31&t=23291
http://www.mynissanleaf.com/viewtopic.php?f=31&t=23349
http://www.mynissanleaf.com/viewtopic.p ... &start=560

For Leaf owners with a 2G TCU, it's understandable that Carwings does not work since AT&T killed their 2G network at the end of 2016.

However, there are two other groups of owners having issues:

• Those owners who've already paid for the TCU upgrade to 3G and are still having problems
• Canadian residents who purchased a Leaf in the USA and imported the vehicle to Canada (I'm in this group)

For the latter group, up until a few days ago, the original 2G TCU was working fine with Carwings. That's because, in Canada, the car was roaming onto Rogers 2G network.

There appears to have been a silent corporate policy change with regards to US Leafs that have been imported into Canada. What's happening is two fold:

• Carwings/NissanConnect is no longer working in Canada, despite the fact that the 2G TCU was roaming on Rogers network and Carwings/NissanConnect was working up until a few days ago
• Canadian owners are no longer able to accept the "NissanConnectSM EV Subscription Agreement" and "NissanConnectSM EV Consent" agreements on https://owners.nissanusa.com/nowners

In my case, I called Nissan EV support (877-664-2738) and was told that I'm no longer able to accept the agreements because, since the car is in Canada, it's not possible for the TCU to roam to a non-existant AT&T 2G network. This is despite the clear evidence to the contrary (that 2G TCUs in Canada do roam on Rogers 2G network and Carwings works but stopped working only a few days ago).

Even more frustrating though is that there is no guarantee that upgraded TCUs (3G) will work in Canada, according to the Nissan rep that I spoke to.

I'm looking for Nissan's advice on how I can get Carwings/NissanConnect working again in Canada. If I can do that by upgrading the TCU then that's fine, but I don't want to do that only to find out that it still doesn't work in Canada.
Yup, sadly that's where things stand now. They simply blocked us from accepting, which was our way around the VINs getting kicked out of the system. Keep us posted if management budges. It's not a Rogers issue, it might be an issue with their end provider (jasper?). It's irrelevant if AT&T 2G is dead in the US, as the TCU is able to connect to 2G in Canada, gets onto a network, and is able to talk to the server. If we drove across the border to the US, our TCU's would stop (obviously). Banning us from accepting the agreement is a Nissan level blockade.

I understand they never intended for US LEAFs to go north to Canada, but really what difference should it make? Really it costs them nothing to leave things as is for those who brought LEAFs up here and still have it working. Sounds more like they just want us to "pay up or shut up" and have the TCUs updated.

Chiv.
2013 White Pearl SV (No quick charge)
Weathertech custom floormats
Aftermarket LED Headlight upgrade (45W 4800 lumen/bulb)
12V 20Ah Prismatic LiFeMnPO4 Lead Acid replacement
Aftermarket Rear Backup Camera wired to NAV

snowmonkey
Posts: 2
Joined: Sat Oct 10, 2015 10:59 pm
Delivery Date: 11 Oct 2015

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 4:42 pm

Alozzy - have you received any sort of official response from Nissan? Any kind of explanation as to the very oddly-timed off-and-on connectivity to the AT&T (oops!) Rogers 2g network?
Liz

medtech1
Posts: 50
Joined: Thu Jul 21, 2016 6:57 am
Delivery Date: 21 Jul 2016

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 5:29 pm

I probably would upgrade if I know getting a 3G TCU would work once I get back to Canada. I don't think anyone has verified that yet although I think a few have or have ordered the TCU.

alozzy
Posts: 1745
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 5:47 pm

They promised a response but so far I haven't heard back from the manager I spoke with. He did seem sincere, but he may not know what's going on at Nissan corporate if they secretly made changes.

I just tried again to accept the agreements, still fails so they haven't done anything to my account yet.

The more Nissan hears feedback from us, the more likely they will listen.

I would encourage all of you to email nissanownerservices@nissan-usa.com and ask them why you can't accept the EV Services agreement and why Carwings was working only a few days ago in Canada, yet appears to have stopped working for all Canadian owners of US Leafs at the same time.

Wouldn't hurt to direct them to this forum thread too...
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

medtech1
Posts: 50
Joined: Thu Jul 21, 2016 6:57 am
Delivery Date: 21 Jul 2016

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 5:55 pm

alozzy: some of us are following a facebook group (https://www.facebook.com/groups/408848509465939) just for resolving this issue.

There were comments that Nissan claimed we will not be able to reset our accounts anymore to get them to work, and we must update the TCU. However, we still don't know if that will really work for Canada.

alozzy
Posts: 1745
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: Telematics upgrade for US import to Canada

Thu Feb 02, 2017 9:53 pm

This sh!t is crazy stupid! Why doesn't Nissan just give us a straight answer. Total waste of everyone's time (including the hours that Nissan reps must spend on the phone making up reasons for things not working).

I really doubt that updating the TCU to a 3G version will work for owners of US Leafs in Canada as either way (2G or 3G), the car's SIM has to roam on a Rogers cell tower. If Rogers is either blocking the SIMs in the Leafs (to prevent roaming), or Nissan is refusing to pay for roaming charges by kicking us out of the Nissan Connect system, then it would be the exact same issue with a 3G TCU.

It's also crazy stupid that Nissan didn't replace the 2G TCU with a Wifi only version. 99% of the time, we use Carwings with the car parked in our driveway/garage anyways. If I was in the car and for some reason wanted to use Carwings, then I would turn on my cell hotspot and connect to that. Another option would have been to make a Wifi/3G TCU where you pop in your own SIM card if you really need 24x7 connectivity. Either option gets Nissan off the hook for paying the cell bill, so it seems like a no brainer from their perspective.

FYI, I'm just venting, I'm not directing my anger at anyone on these forums :D

Thanks for the Facebook page URL, I'll monitor that too. Honestly, I'm probably going to ignore this for a couple of weeks as I have better things to do with my time and I don't need the negative energy of dealing with it.
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

garsh
Posts: 1173
Joined: Sat Feb 12, 2011 5:27 am
Delivery Date: 05 Apr 2012
Location: Pittsburgh PA

Re: Telematics upgrade for US import to Canada

Fri Feb 03, 2017 6:09 am

American bystander here.

Have any of you tried replacing the AT&T SIM card in the TCU with an active Roger's SIM card?
2012 Black SV, bought 2012-04-04, sold 2019-05-10. 7 bars, 101,850 miles.
Current rides: 2018 Tesla Model 3 Performance, 2018 Chevrolet Volt LT

tysoncooper
Posts: 14
Joined: Wed Feb 01, 2017 8:02 am
Delivery Date: 06 Feb 2017
Leaf Number: 417340

Re: Telematics upgrade for US import to Canada

Fri Feb 03, 2017 6:20 am

garsh wrote:American bystander here.

Have any of you tried replacing the AT&T SIM card in the TCU with an active Roger's SIM card?
Good point, I don't have my car yet, hopefully will do next week... but I am with Rogers for my mobile service so this should be easy to test. Anyone know what SIM size it uses? Shouldn't matter, I have a set of adapters. Only thing then of course is would the extra Rogers fee for a data only SIM be worth it.... they charge $10/month to add one to your existing plan.

chivalryx
Posts: 41
Joined: Mon Jul 04, 2016 3:38 pm
Delivery Date: 04 Jul 2016
Location: Coquitlam, BC

Re: Telematics upgrade for US import to Canada

Fri Feb 03, 2017 10:24 am

tysoncooper wrote:
garsh wrote:American bystander here.

Have any of you tried replacing the AT&T SIM card in the TCU with an active Roger's SIM card?
Good point, I don't have my car yet, hopefully will do next week... but I am with Rogers for my mobile service so this should be easy to test. Anyone know what SIM size it uses? Shouldn't matter, I have a set of adapters. Only thing then of course is would the extra Rogers fee for a data only SIM be worth it.... they charge $10/month to add one to your existing plan.

If I remember correctly, the TCU uses a "shadow" network. So not the same as our regular cell networks. This is why no one was able to build a micro cell tower to talk to their car. From what I read, the sim card # is 1 digit short of a normal one as well.

Either way, this is moot, as Nissan themselves have blocked us. So even if our car is able to talk (which it is able to on 2G in Canada), Nissan won't authenticate it at their server level. It's all Nissan that's blocking us at the moment.

Chiv.
2013 White Pearl SV (No quick charge)
Weathertech custom floormats
Aftermarket LED Headlight upgrade (45W 4800 lumen/bulb)
12V 20Ah Prismatic LiFeMnPO4 Lead Acid replacement
Aftermarket Rear Backup Camera wired to NAV

Return to “Range / Efficiency / Carwings”