Nissan Connect EV (Carwings) having problems?

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ByeFO

Well-known member
Joined
Mar 4, 2017
Messages
69
Location
Philadelphia area
Nissan Connect EV (Carwings) had been working perfectly for me for many months. However, I can't connect any longer with my iPhone app or on line. I knew this couldn't last forever.

Is anyone else recently started having problems using the app or website?

Thanks!
 
Nissan’s EVConnect (née CARWINGS) rarely works for me, lately or otherwise. Maybe due to weak LTE at home, maybe not. Has always been iffy and unreliable. For me, just another LEAF disappointment along with the old maps, awful navigation interface, and absurdly decreasing range.
 
I haven't had a perfect experience with the app either for my MY13/MY18 vehicles, but it seems to work about 85 pct of the time. If it times out or fails to refresh, I do one of the following:

1. Sign out, then sign back in.
2. Turn on climate control, turn off.
3. Try again the next day.
4. Turn on car, login via head unit and let it connect

#1 works about 50 pct of time. #2 about 40 pct of time (climate command seems to "wake" up the TCU better for some reason)...the other options are random or if I have time.

As recently as late last night it was working fine on both cars. The MY18 is more reliable.
 
I have problems in a ATT cell phone coverage area... When the car is getting no bars, it can't connect, and you can't do anything remotely.

And there seems to be random outages of servers.

It is nice when it works, which is most of the time. But the failure rate is far higher than I would expect, or would like.
 
:roll: Tweet from Nissan
Hi, recently, we made a changes to website & APP protocols that caused unexpected disruption in access to the EV APP and intermittent login failures. We are currently working on resolving this and want to apologise to our customers for any inconvenience. ^AL
 
gillianj59 said:
:roll: Tweet from Nissan
Hi, recently, we made a changes to website & APP protocols that caused unexpected disruption in access to the EV APP and intermittent login failures. We are currently working on resolving this and want to apologise to our customers for any inconvenience. ^AL
Yeah, seems to have happened a lot in the 7 years I’ve owned my LEAF.
 
Mine was working until some time in December when it quit. Neither refreshing the app's readout of the car's charge state nor turning on Climate Control worked. It had often failed in the past in places where I assume AT&T cell coverage was weak, but it was now failing everywhere. I was about to search MNL for "Fuse 34" when all of sudden it just started working again a few days ago.
 
gillianj59 said:
:roll: Tweet from Nissan
Hi, recently, we made a changes to website & APP protocols that caused unexpected disruption in access to the EV APP and intermittent login failures. We are currently working on resolving this and want to apologise to our customers for any inconvenience. ^AL

Same problem in Europe : many user's have login failure (wrong username and password)
do you use the same system architecture ?
is it the same coding ?
have a look (if possible) on european Google Playstore
you will 2500 bad rating
many users can't use this wery bad program (version full of bugs)
 
In November I had the TCU installed in my 2011 Leaf. It didn't work. One day later the dealer got a notice that the old part numbers were not valid for my year Leaf . I took it back and they put in the right part. That didn't work. I contacted Nissan EV specialists. The whole saga is on the other thread, so I'll skip it here. The bottom line is that now, two months later it still isn't working, the dealer says I need to work through Nissan and Nissan says I need to "reach out to the dealer." They are now claiming the dealer put in the wrong part the second time. The original 2G system worked great for me from my desktop, so I didn't bother to check here before springing for the new 3G TCU. At the moment I'm out $200 and don't have a working TCU.
 
I had the 3G TCU installed in December 2016 and it has worked fine except for draining the 12-volt battery once when it failed to sleep (a few Nissan system outages have prevented communication with the car for short periods of time, but no outages recently). I learned to pull the fuse to reset the TCU if it fails to transmit and gives an EV System error in order to avoid discharging the 12-volt battery while parked. It has only required a few fuse pulls (certainly less than 10) since the battery was drained in October 2017. The latest version of the Android app responds quickly for starting climate control from my BlackBerry, but status updates are much slower. I may ask for the TCU software update when I take the car in for its annual battery check if there are no negative posts about the update.
 
Yes, clearly Nissan are in a mess. After experiencing similar problems I phoned their support line and they told me they are in the middle of a server migration project. I have been unable to log in on the desktop since late December and, in spite of following their advice and changing my passwords, I still cannot log in.

Changing the passwords did help with the phone (iPhone) app though, but it is very unreliable. It seems worse in the mornings (when I want to turn the heating on) but frequently works in the evenings.

I have decided not to put any more effort in until Nissan get their project completed. I wonder when that will be?
 
docdave said:
Yes, clearly Nissan are in a mess. After experiencing similar problems I phoned their support line and they told me they are in the middle of a server migration project. I have been unable to log in on the desktop since late December and, in spite of following their advice and changing my passwords, I still cannot log in.

Changing the passwords did help with the phone (iPhone) app though, but it is very unreliable. It seems worse in the mornings (when I want to turn the heating on) but frequently works in the evenings.

I have decided not to put any more effort in until Nissan get their project completed. I wonder when that will be?
I doubt the story about a server migration project. Server migration happens all the time and should take minutes, not weeks, especially since they're not introducing new features or new apps. This has been the excuse used many, many times since I Feb '12 when I picked up my LEAF.

Early on, all commands had to go to Nissan's servers in Japan for validation, then back to your vehicle for execution. This made it slow and of questionable reliability. I hope that's been much improved, though I see no evidence of any betterment. I used to call the LEAF hotline whenever I couldn't connect, as I considered that one of the basic functions of the vehicle, like windshield wipers. Now I accept it as a major flaw in a majorly flawed vehicle. I'm really sorry to see owners of newer and even the newest vehicle still having these now 7-year-old issues. Priorities I guess and EVConnect appears to not be a priority just like its predecessor CARWINGS wasn't.
 
Yes, you may be right. This week I have succeeded in turning the heating on for two mornings out of five. I have never experienced this sort of unreliability with any other online service.
 
For the many people having trouble with the full Nissan Connect app: there is a Leaf-specific version of the app from Nissan that seems to work much better: I was able to use it to start my climate control yesterday evening, after the Nissan Connect app failed to log me in after several tries. And while I'm not yet sure of this, the app seemed to have me already logged in when I tried it. It's called "Nissan Connect EV & Services." I'm not sure from reading the previous posts which app people are using...
 
I've been using the "new" Nissan Connect EV app for a couple months now (on a 13 MY and 18 MY) It's definitely improved over the original one, but it still has intermittent issues in connecting. It also keeps forgetting my preferences between each LEAF everytime I switch from one vehicle to the other.
 
jdcbomb said:
I've been using the "new" Nissan Connect EV app for a couple months now (on a 13 MY and 18 MY) It's definitely improved over the original one, but it still has intermittent issues in connecting. It also keeps forgetting my preferences between each LEAF everytime I switch from one vehicle to the other.

I had trouble with it selecting my old (returned) Leaf when I installed it, but that seems to have stopped. The apps can't fix server issues, of course. It's nice just not to have to spend two minutes getting to the Leaf status page on the bigger app.
 
Stupid remote climate control app hasn't worked since December for us, despite using all the troubleshooting and workarounds offered on this forum. Disconnecting car battery for a few minutes does not work. Reinstalling the app does not work. Logging out and back in again does not work. The only thing that works is that I get a notification that the car has stopped charging every morning, so I know there is communication between the car and Nissan (dis-)Connect. Next EV won't be a Leaf. Pre-warming here in MN is a requirement, not a luxury.
 
I am running the Android version of Nissan Connect EV (version 6.2.1) on my BlackBerry and have had no issues with starting remote climate control almost every morning for the past 2 weeks. There is a new version on Play Store, but I am not going to update as long as the existing version works without issues. Remote access was working OK before I took the car in for its annual battery check (except for occaisional modem lockup requiring fuse pull and DTC clearing). I asked for the TCU firmware update in hopes of avoiding future lock ups and gave the service writer the number of the technical service bulletin (I had already checked the TCU version number with Leaf Spy to make sure it applied). The dealer chose to replace the TCU and charge the extended warranty for parts and labor--Leaf Spy confirms it is a newer module. It is too soon to tell, but it has not locked up since I received the car back and remote access has worked flawlessly.
 
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