irwinr
Posts: 21
Joined: Thu Mar 26, 2015 8:20 am
Delivery Date: 26 Mar 2015

Re: Nissan Connect EV (Carwings) having problems?

Thu Jun 18, 2020 10:24 am

I'm also having issues. I haven't been able to refresh my battery status since May 23rd...

I just get this screen every time:

Image

I still get notifications about charging stopping, charging complete, etc. But I cannot check the status from the app.

Learjet
Posts: 99
Joined: Tue Mar 24, 2020 8:04 pm
Delivery Date: 11 Mar 2020
Leaf Number: 309454
Location: Louisiana, USA

Re: Nissan Connect EV (Carwings) having problems?

Thu Jun 18, 2020 10:40 am

have you tried logging out and logging back in on the app? if that doesn't work... delete app then re-install.
2019 Nissan Leaf SL Plus

User avatar
Stanton
Forum Supporter
Posts: 2241
Joined: Thu Feb 03, 2011 10:56 am
Delivery Date: 01 Sep 2011
Leaf Number: 7458
Location: Plano, TX
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Re: Nissan Connect EV (Carwings) having problems?

Fri Jun 19, 2020 6:34 am

I believe we are in another one of those "system is down for a couple of days with no explanation" periods. If you don't mess up your account/delete anything/etc., eventually it will come back. I haven't received any "charging stopped/complete" messages for a couple of days either (so the whole thing is down).
2011 Blue Ocean SV w/floor mats & window tint
Lithium Pros 12v LiFePO4 battery w/Antigravity Battery Tracker
FIAMM 74100 horns
Wet Okole seat covers
Tor's low-power heater mod
2013 sun visor
Battery Pack replaced (Rev E) @51 months and 41k miles

pjoseph
Posts: 110
Joined: Wed Aug 31, 2011 5:01 pm
Delivery Date: 24 Sep 2011
Leaf Number: 1186
Location: Austin, Tx

Re: Nissan Connect EV (Carwings) having problems?

Tue Jun 30, 2020 6:42 am

Still down?

Am not able to login onto the web portal or the app (tried several).

Anybody know where to report this to, at least to get the status. Thanks..

Still love the ride, but at 50 ~ mi range, we may not keep it much longer.
2011 Blue Ocean SL
112,777 miles, Sept 2020
Traction battery replaced, Sept 23rd, 2015
Powered by a 6.44 kW AC PV system

Learjet
Posts: 99
Joined: Tue Mar 24, 2020 8:04 pm
Delivery Date: 11 Mar 2020
Leaf Number: 309454
Location: Louisiana, USA

Re: Nissan Connect EV (Carwings) having problems?

Tue Jun 30, 2020 7:19 am

pjoseph wrote:
Tue Jun 30, 2020 6:42 am
Still down?

Am not able to login onto the web portal or the app (tried several).

Anybody know where to report this to, at least to get the status. Thanks..

Still love the ride, but at 50 ~ mi range, we may not keep it much longer.
I used it several times yesterday!
2019 Nissan Leaf SL Plus

DougWantsALeaf
Posts: 2079
Joined: Fri May 10, 2013 8:21 pm
Delivery Date: 18 May 2013
Leaf Number: 407811
Location: Chicago North Side

Re: Nissan Connect EV (Carwings) having problems?

Tue Jun 30, 2020 8:19 am

I have had not problems. I peak at stats a few times a day depending on driving patterns (for the SV+, sadly no connect for the S+).
2019 S Plus (98.06% SOH) & 2019 SV Plus (94.77% SOH) Both Silver
2013 Leaf SV sold 2019 with 11 bars
100 Mile Club Member (Number 87)
Max Miles on 13 Leaf: 120 miles
Max Miles on 19 SV+: 242 Highway miles @ 4.5 miles/kWh

LeftieBiker
Moderator
Posts: 15482
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: Nissan Connect EV (Carwings) having problems?

Tue Jun 30, 2020 12:11 pm

I pretty much gave up on it in late Winter, when I was never able to get in to activate my heater. With the car garaged, though, that was never vital.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
BAFX OBDII Dongle
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

berferd
Posts: 9
Joined: Mon Jul 20, 2020 2:26 pm
Delivery Date: 20 Jul 2020
Location: Colorado, USA

Re: Nissan Connect EV (Carwings) having problems?

Sat Aug 01, 2020 9:01 pm

My 2019 Leaf SV Plus has been parked in an underground garage the last three days in Breckenridge, Colorado and I haven’t had any issues connecting to it with the EvConnect app.

Jeff
2019 LEAF SV Plus

cwerdna
Posts: 11136
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Nissan Connect EV (Carwings) having problems?

Sat Aug 01, 2020 9:17 pm

Works for me on my '13 Leaf. Was getting email notifications earlier today and I just checked status successfully via their iOS app.

'19 Bolt Premier
'13 Leaf SV w/premium (owned)
'13 Leaf SV w/QC + LED & premium (lease over)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

eclecticflower
Posts: 575
Joined: Tue Apr 24, 2012 10:35 am
Delivery Date: 04 Jun 2012
Leaf Number: 021559
Location: Kansas City, Missouri

Re: Nissan Connect EV (Carwings) having problems?

Mon Aug 03, 2020 9:16 am

I've had so much trouble in the last year with this app not working, with 4 different TCU swaps since the original $199 upgrade to 3G, that I've finally given up in despair on a permanent fix.

Often, the programming just disappeared from the TCU and display screen, causing a dealer visit to fix/reprogram. Everybody (Nissan, dealer) points at weak cell reception & 3G service "going away" for the communication problem or my 12v battery was low, wiping programming. One person here posted their TCU drained their 12v battery - didn't know the TCU could actually be the cause, just that there was some association. I've gone to placing a battery maintainer on my 12v.

Also, Nissan Consumer Affairs says they rarely hear of this problem; Nissan Customer Service says they have occasional issues. I hadn't checked here for a problem thread. Its existence is proof of a huge debacle with this, contradicting the "it never happens" or "we've done all we're supposed to do" responses from Nissan and my dealer. I feel somewhat redeemed that I'm not an albatross in my "search for a cure."

FYI, last week, after having investigated my full case with my dealer, Nissan Consumer Affairs determined the best way to placate me was to give me a $199 service credit for my original 3G upgrade copay. Perhaps everyone who paid for an upgrade should rant to Nissan Consumer Affairs to see if they're offered this service credit. After shelling out multiple credits, Nissan may acknowledge this problem isn't a rarity.

Oh, BTW, I got an updated status this morning (wow, it worked - what fine cell reception in my garage!).

- Kathy
2012 Cayenne Red LEAF SL: Vanity Plate - G'BYGAS
Reserved 08/10, Ordered 3/12/2012, $99 Refunded 5/16/12, Delivered 6/4/12.

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