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TomT
Posts: 10647
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: California, now Georgia
Contact: Website

Carwings oddities, interesting tidbits, and problems

Sun Mar 06, 2011 8:51 am

So after 3 days of Carwings I have noted an interesting problem. Even though both the car and Carwings are setup to send me charging notification, I have yet to receive one. In fact, I've received no notifications of anything from Carwings except that I had changed my requested notifications...

I wonder if this is normal for the first few days or so of ownership...
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.

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LEAFer
Posts: 2647
Joined: Mon May 24, 2010 10:10 am
Delivery Date: 19 Jan 2011
Leaf Number: 000215
Location: Sacramento Area

Re: Carwings oddities, interesting tidbits, and problems

Sun Mar 06, 2011 9:52 am

Yes, it could be normal. I assume you are talking about email notifications ? (TXTs are a separate issue and depend on provider.)

BUT ... you also need to turn on several options in the car (the CarWings Settings Menu) to get these notifications, including (oddly) setting at least one location (for example your home) for Charging Stopped messages.
2011 Silver SL+QC [Mfg: 11/2010] 36mo/15k LEASE
06Jun2013 Status [28.5 months][34,173 miles][11 bars]
Lost CapacityBar 6/6/13 @34,173 miles while in LEAF Battery Monitor: 83.41%, 71.4F (avg); cool overnight;

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TomT
Posts: 10647
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: California, now Georgia
Contact: Website

Re: Carwings oddities, interesting tidbits, and problems

Sun Mar 06, 2011 10:34 pm

I've done all that and actually finally got an email today that charging had stopped... Except it was sent about 6 hours after it actually HAD stopped... But it is an improvement so we'll see what the next days bring.

LEAFer wrote:Yes, it could be normal. I assume you are talking about email notifications ? (TXTs are a separate issue and depend on provider.)

BUT ... you also need to turn on several options in the car (the CarWings Settings Menu) to get these notifications, including (oddly) setting at least one location (for example your home) for Charging Stopped messages.
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.

GeorgeParrott
Posts: 207
Joined: Thu Aug 12, 2010 5:18 pm

Re: Carwings oddities, interesting tidbits, and problems

Mon Mar 07, 2011 3:00 pm

Fellow LEAF drivers,

I just got off the phone with LEAF "customer service" (3/7/2011, 1:55pm California time), and they tell me "they have no complaints about the lack of updating of Carwings chargepoint information."

HOW can that be?

We have a number of owners who now recognize that there is ZERO information on chargepoints in their Carwings database. Have none of you complained directly to Nissan?

PLEASE everyone with a LEAF, call LEAF "customer service" and demand that the chargepoint location information be updated at least weekly for these early adoption stages. Well, we could accept, maybe monthly, but what others have reported about "quarterly updates" should not be acceptable.

Without those more frequent updates more of us will have to compromise the actual use of our LEAF, or risk "turtle mode" ourselves.

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LakeLeaf
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Joined: Mon Jun 07, 2010 4:15 pm
Delivery Date: 04 Aug 2018
Location: South Lake Tahoe, California

Re: Carwings oddities, interesting tidbits, and problems

Mon Mar 07, 2011 5:19 pm

George - Does the Volt have any type of similar capability? If so how is it updated?

JohnnySebring
Posts: 110
Joined: Tue Apr 26, 2011 10:13 am
Delivery Date: 10 May 2011
Leaf Number: 0457
Location: Seattle, WA

Re: Carwings oddities, interesting tidbits, and problems

Mon May 16, 2011 11:54 pm

Carwings stopped working tonight on a drive when I was checking a traffic RSS. I just figured out how to send routes from Google and the RSS stuff, useful fun stuff. Now I'm home to log into Carwings and suddenly my PIN and Password do not match my VIN. Says I entered them in another LEAF nav system :?: :?:

My first call to CS and I find out it's not 24 hour, what was i thinking :shock:

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garygid
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Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Carwings oddities, interesting tidbits, and problems

Tue May 17, 2011 12:26 am

If you need Carwings before you can get the car to a dealer:

You could try to re-boot the car (NOT WHILE CHARGING) to reset the Carwings communication hardware.

ONLY if you are sufficiently CAPABLE:
Unbolt the cable from the 12v battery's negative terminal clamp (no need to disturb the actual clamp around the battery terminal). Use a 13 mm wrench, leave off for about 5 minutes. Reconnect and wait for a minute or two.

Then, turn the car ON and check for a Carwings connection, furst in the car, and then via the PC and the Owners Portal.
See SOC/GID-Meter and CAN-Do Info
2010 Prius
2011 LEAF, 2014 Tesla S85
2018 & 2019 Tesla Model 3
PU: SDG&E
Solar PV: 33 x 225W -> 7 kW max AC
Craigslist: Xm5000Li Electric Motorcycle

JohnnySebring
Posts: 110
Joined: Tue Apr 26, 2011 10:13 am
Delivery Date: 10 May 2011
Leaf Number: 0457
Location: Seattle, WA

Re: Carwings oddities, interesting tidbits, and problems

Tue May 17, 2011 12:44 am

garygid wrote:If you need Carwings before you can get the car to a dealer:

You could try to re-boot the car (NOT WHILE CHARGING) to reset the Carwings communication hardware.

ONLY if you are sufficiently CAPABLE:
Unbolt the cable from the 12v battery's negative terminal clamp (no need to disturb the actual clamp around the battery terminal). Use a 13 mm wrench, leave off for about 5 minutes. Reconnect and wait for a minute or two.

Then, turn the car ON and check for a Carwings connection, furst in the car, and then via the PC and the Owners Portal.
Like reseting my phone! :D Well that was fun and easy. I use aircards to connect our automation systems at work so I understand why this works. I just did the same thing I tell my customers, "Reboot the aircard". At least ours are on Verizon. :D

You can use a 10mm on the battery clamp or a 13mm on the terminal.

Thanks for the quick advice!!! This forum far exceeds any Nissan support, especially at 00:20 in the morning. :D :D :D

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TomT
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Re: Carwings oddities, interesting tidbits, and problems

Tue May 17, 2011 4:40 am

I was away for three weeks on vacation and discovered that after 14 days of inactivity (neither being charged nor turned on) the car ceases communicating with Carwings and its status can not then be queried.
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
2019 Model 3; LR, RWD, FSD, 19" Sport Wheels, silver/black; built 3/17/19, delivered 3/29/19.

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garygid
Gold Member
Posts: 12469
Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Carwings oddities, interesting tidbits, and problems

Tue May 17, 2011 11:55 am

IF YOU can do so SAFELY:

Use the key to enter the car (when the fob does not work), pop open the hood, and measure the voltage on the 12v battery.

If the 12v battery is too low, parts (or all) of the internal electronics might not work. If so, you might want to arrange to charge the 12v battery to get "going" again.

However, once each 5 days, the HV battery should have "come on" to use the DC-to-DC converter to charge the 12v battery.

Possibly that 12v recharge was too late, and never happened because the 12v battery was drained by some unexpected load?
See SOC/GID-Meter and CAN-Do Info
2010 Prius
2011 LEAF, 2014 Tesla S85
2018 & 2019 Tesla Model 3
PU: SDG&E
Solar PV: 33 x 225W -> 7 kW max AC
Craigslist: Xm5000Li Electric Motorcycle

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