Toine
Posts: 3
Joined: Thu Jan 23, 2020 1:18 am
Delivery Date: 23 Feb 2019
Leaf Number: 040312

Driving stats no longer uploaded

Thu Jan 23, 2020 1:25 am

Hi,

I noticed that since early dec2019 the driving stats no longer seem to upload. I.e. I cannot see any driving statistics in the app on my phone since Dec. 6th.
I checked the setting in the car and upload is enabled. I activated the carwings subscription less then a year ago. Other carwings functionality like turning on AC and getting current battery status works fine (all be it very slow sometimes)

FYI: I am based in Ireland (Europe)

Anyone any idea why this is or how I can fix it?

Thanks in advance,

Toine

DougWantsALeaf
Posts: 2004
Joined: Fri May 10, 2013 8:21 pm
Delivery Date: 18 May 2013
Leaf Number: 407811
Location: Chicago North Side

Re: Driving stats no longer uploaded

Thu Jan 23, 2020 7:10 am

I still see them in my app. Any chance you need to just update the application?

I am in the US.
2019 S Plus (97.98% SOH) & 2019 SV Plus (94.84% SOH) Both Silver
2013 Leaf SV sold 2019 with 11 bars
100 Mile Club Member (Number 87)
Max Miles on 13 Leaf: 120 miles
Max Miles on 19 SV+: 242 Highway miles @ 4.5 miles/kWh

Toine
Posts: 3
Joined: Thu Jan 23, 2020 1:18 am
Delivery Date: 23 Feb 2019
Leaf Number: 040312

Re: Driving stats no longer uploaded

Thu Jan 23, 2020 12:17 pm

My App is up-to-date and I am also using a 3rd party app which has the same problem

KenandNancy
Posts: 3
Joined: Sun Jul 21, 2019 12:03 pm
Delivery Date: 19 Jul 2019
Leaf Number: 313678

Re: Driving stats no longer uploaded

Sat Mar 07, 2020 4:43 pm

I had this problem for a month or so in the fall. Then, a screen came up in the car reminding me that the apps were collecting data. I clicked "yes" and have had no problem since.

Toine
Posts: 3
Joined: Thu Jan 23, 2020 1:18 am
Delivery Date: 23 Feb 2019
Leaf Number: 040312

Re: Driving stats no longer uploaded

Mon Mar 09, 2020 1:30 am

Nissan has confirmed to me this is a known problem (no data uploaded since early dec. 2019) which affect many users (in Europe?) They are working on a solution but I have yet to receive an update...

Twiz
Posts: 1
Joined: Mon Mar 02, 2020 11:50 am
Delivery Date: 02 Mar 2020
Leaf Number: 070669

Re: Driving stats no longer uploaded

Sat Mar 14, 2020 9:48 am

I have had my 30KW leaf for 3 weeks and still can't get the app or the computer website to work other than battery info. All the other stuff i.e. distance, consumption, travel time etc just doesn't work. I have phoned, e-mailed customer support but have not had much help, I got one e-mail asking what type of phone and to give some screen shots of pages not working which I did. I sent that off a week ago and have had no reply. I must say I am getting quite frustrated. I wonder if there is something basic I am not doing or missing?
Any help would be much appreciated.

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