Based on coleafrado's original post, the car isn't operable.coleafrado wrote: ↑Sun Mar 01, 2020 12:13 amMy 2012 just had a front suspension failure going over a bump at 5mph - whatever part it was that held the wheel from swaying front-to-back, it's broken, and so is the shock and its mount. They quoted $150 parts plus $850 labor for replacing the shocks (rusty bolts) a few months ago, but it seems like more might be broken/bent now.
Already had it towed to the local dealer; any guesses as to how much this full repair will cost?
Just to Clarify, I did not do a "RANT" I was reinforcing my consumer experience and giving my ideas about what the user should be aware of his rights.gncndad wrote: ↑Sun Mar 01, 2020 12:13 am
powersurge: your rant might have value, but not in this case. Coleafrado has it figured out to his satisfaction. He's already totally aware he's getting burned.
coleafrado: depending on your negotiating ability, and your ability to remain calm, I would talk directly with the service manager/director about your situation. You are equipped to talk to him about the "real" cost of the parts, and the labor involved.
I don't think of "...give them the finger..." as "playing hardball." Taking your parts away and saying, "GOODBYE" is not "playing hardball." They really don't care if you leave, especially if you're angry, as they've got customers lined up behind you. I watched my father do this for decades, and he ended up a very bitter, angry person, who rarely got what he was entitled to, because of his use of "the finger", and storming away angrily.powersurge wrote: ↑Thu Mar 05, 2020 4:22 amWhy does he need a tow? Is the car not rolling? I would take that car out of there so fast!! I would come with an Autozone tow strap and drag that sucker out of there and give them the finger.
They are trying to bleed him like a pig.
I did that once when I brought a car to a chevy dealer and they took my engine apart without first giving me a price.... I told them to put all the parts in the trunk and GOODBYE,,, Did the head gasket for 1/4 the price.
My friend, I want you to stop playing a game of tennis with me. Your interpretations of my statements are petty, and show your ignorance of the use of language to make a point..... The original poster does not need you to defend his delicate sensibilities, and he must be laughing at the circus that his simple questions have generated.gncndad wrote: ↑Fri Mar 06, 2020 7:17 amI don't think of "...give them the finger..." as "playing hardball." Taking your parts away and saying, "GOODBYE" is not "playing hardball." They really don't care if you leave, especially if you're angry, as they've got customers lined up behind you. I watched my father do this for decades, and he ended up a very bitter, angry person, who rarely got what he was entitled to, because of his use of "the finger", and storming away angrily.powersurge wrote: ↑Thu Mar 05, 2020 4:22 amWhy does he need a tow? Is the car not rolling? I would take that car out of there so fast!! I would come with an Autozone tow strap and drag that sucker out of there and give them the finger.
They are trying to bleed him like a pig.
I did that once when I brought a car to a chevy dealer and they took my engine apart without first giving me a price.... I told them to put all the parts in the trunk and GOODBYE,,, Did the head gasket for 1/4 the price.
The front line (service adviser) of the dealership service department doesn't care. Mgmt (if they're good) DOES care, and frequently needs to be made aware of customer dissatisfaction. I've watched, and have been responsible for, SAs getting fired when they displayed incompetence, and an unwillingness to satisfy the reasonable customer.
IF MGMT is dismissive, then I walk, after making it very clear to them that I won't be back. I recently dumped 2 Ford products for exactly this reason. Ford is a sinking ship with serious electronic issues in their cars.
Negotiating is never easy. Remaining calm in the face of conflict, and incompetence, has to be learned.