Hawk0630 wrote:This is Jeff from Nissan.
I'd like to address the issue of the "list of questions" raised by Volusiano. I will not speak for Chelsea, but I took her counsel in drafting the first three questions to Andy and Billy. I did not repeat them verbatim, rather I presented each -- the battery warranty, battery pricing and quick charger roll out -- as the most prominent issues that were presented to us and collectedy by Chelsea via the MNL.com forum. If it would have been better to use one of the exact questions as a proxy for all of the submissions on each of the three issues, then I accept the responsibility for that, but I was attempting to get right to the heart of the issues, as raised by you, the owners and enthusiasts.
I understand that the town hall has limited time constraint and not all questions can be covered. But on a forum like this, there's no time constraint at all. And there are still important questions on Chelsea's list that went unanswered at the town hall.
So how about you take a stab at answering those unanswered questions that remained on Chelsea's list here, on this forum, in this thread? Instead of leaving them unanswered and ignored? I assume that you DO want to answer all our questions.
The first and foremost question I have for Nissan is why can't Nissan provide a different warranty for 2011 and 2012 hot climate owners that is better than the current 9 bar warranty? Obviously the 9 bar warranty is not a satisfactory warranty for hot climate owners because many of them already suffered easily 2 bar loss within the first year or year and a half of their ownership. Comes this summer, I'm pretty sure most of the current 2 bar loss owners will become 3 bar loss owners easily. Data points from the last summer already support this.
Why not provide an 80% 5yr 60K warranty for hot climate owners? This can be limited to early adopters only, meaning 2011 and 2012 hot climate owners.
You can still provide the 9 bar warranty for all cool climate owners, and even the same 9 bar warranty for future 2013 hot climate owners. Cool climate owners are not affected by the heat anyway, and future 2013 hot climate owners should already know by now what they're walking into by purchasing a LEAF in AZ. But 2011 and 2012 hot climate owners deserve a better warranty than that because we had no idea what we were walking into a year or 2 ago, and we could only rely on Nissan's words that we should expect 80% capacity in 5 years just like anybody else in the cooler states. We were told that the AZ heat should not be an issue w.r.t. to capacity performance because Nissan did extensive testing in AZ to prove it already. AZ was one of the Tier1 roll-out state, after all.
At the town hall, at some point, Andy told the audience: "Look, what we want to do is to be honest and up front with you about the capability (also implied limitation) of what the battery pack can do". So why didn't Nissan want to do this 2 years ago instead of just now? If Nissan didn't know 2 years ago, that's fine, I don't care whether Nissan wants to admit any mistake or not. What I care about is that Nissan does right by hot climate early adopters and provide an acceptable remedy for these hot climate early adopters. And the 9 bar warranty is not an acceptable remedy for hot climate early adopters. It doesn't solve anything for us.