This is Jeff from Nissan.
I wanted to bring you an update from the recent meeting in Phoenix. As we are able to gather data and answer the many questions that we received I those answers here.
The following, regarding the LEAF 12V battery, was raised by Chelsea Sexton near the end of the meeting. Billy Hayes, VP for Global LEAF sales, confirmed all of the data and responds.
Of the approximately 20,000 LEAFs on U.S. roads, Nissan dealers have replaced fewer than one percent of the 12V batteries both nationally AND in AZ, which I consider to be very low for both the nation and for Arizona.
And just to clarify, Nissan covers 100% of the cost of parts and labor for replacing the original 12 volt battery for all model year 2011 and newer Nissan vehicles for the entire term of the basic Nissan New Vehicle Limited Warranty, 3 years/36,000 miles, whichever comes first. Recently I read a post on mynissanleaf.com that suggests otherwise, but our policy is to cover 100% of the warranty repair cost for original equipment 12 volt batteries for the entire basic warranty period for MY11 and MY12 vehicles.
Separately, Nissan provides a warranty covering genuine Nissan replacement 12V batteries, which is also described in your warranty booklet. It provides that if your genuine replacement 12V battery becomes unserviceable during the first 24 months of service, it will be replaced without charge, including labor, provided it was originally installed in your vehicle by an authorized Nissan dealer. After 24 months, a replacement battery is provided at a reduced pro rata price that varies based on the age of the battery through 84 months, and the vehicle owner is responsible for labor charges.
I appreciate this opportunity to respond, and I will continue to keep an eye on this as my team and I do all other facets of LEAF ownership.