Page 23 of 30

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 3:17 pm
by NissanClient73
OrientExpress wrote: Honestly, you didn't do your homework, and that's the basis for a class action?

A warranty is a warranty and it has specific time limits.
We took really good care of the battery, tried to charge it only to 80% to prolong its life. We lost the 4th bar just a few month after the “warranty” ended.

Nissan sold us an extended “gold coverage warranty”, assuring us that this warranty should cover all the issues.

However, what disappointed me the most is that Nissan opened the case number for a battery replacement, and closed it without prior notification.
They did not bother contacting us and explaining what happened and why the case was closed.

When we contacted LEAF specialist, they told us that the case number was wrongly opened by a person who did not follow the correct channels of communication. Is this my fault? How can I trust any information Nissan representatives provide?

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 4:54 pm
by cwerdna
NissanClient73 wrote: Nissan sold us an extended “gold coverage warranty”, assuring us that this warranty should cover all the issues.
You mean a dealer sold you a "gold coverage warranty”? Is it in writing that it will extend the battery capacity loss warranty and by how much/until what time?

In many/most parts of the US, automakers cannot own dealerships due to state franchise laws. For more background info, Google for tesla franchise laws.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 5:06 pm
by SageBrush
NissanClient73 wrote:
OrientExpress wrote: Honestly, you didn't do your homework, and that's the basis for a class action?

A warranty is a warranty and it has specific time limits.
We lost the 4th bar just a few month after the “warranty” ended.
The rest of your post is irrelevant to Nissan AND to the terms of the contract.
Nissan follows the terms of the contract, TO THE LETTER. There are cases of people losing the 4rth bar just days after warranty expiration and being told by Nissan to go jump. You are asking for goodwill, and Nissan does not offer goodwill anymore. They did for a few months back IIRC in 2016

If goodwill is important to you (as it is to me), then buy Toyota or Tesla

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 5:31 pm
by LeftieBiker
You mean a dealer sold you a "gold coverage warranty”? Is it in writing that it will extend the battery capacity loss warranty and by how much/until what time?
This is probably the "Gold Preferred" plan that I got as well. It extends the factory warranty completely, but the original factory warranty doesn't cover gradual capacity loss, so the extended warranty does not cover the 24kwh Leaf for it, either.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 5:56 pm
by NissanClient73
SageBrush wrote:
NissanClient73 wrote:
OrientExpress wrote: Honestly, you didn't do your homework, and that's the basis for a class action?

A warranty is a warranty and it has specific time limits.
We lost the 4th bar just a few month after the “warranty” ended.
The rest of your post is irrelevant to Nissan AND to the terms of the contract.
Nissan follows the terms of the contract, TO THE LETTER. There are cases of people losing the 4rth bar just days after warranty expiration and being told by Nissan to go jump. You are asking for goodwill, and Nissan does not offer goodwill anymore. They did for a few months back IIRC in 2016

If goodwill is important to you (as it is to me), then buy Toyota or Tesla
Our case for battery replacement was opened in March 2017, when Nissan was still offering prorated warranty support. Leaf specialist, who opened the case number, told us that we have time till 2019 to change the battery because we have an extended coverage warranty. When we came to the dealership in December 2017 to replace the battery, the case number was still open. At the dealership, they told us that they will order the battery and we will be contacted as soon as they get it. Instead, they called us 2 days later to notify that our case was closed. We went to the Nissan Dealership to replace the battery on December 11, 2017 and the case was closed on December 13, 2017.

At this point, I am not asking for goodwill, I am asking for justice. I already filed a complaint with BBB. Hopefully, they will help

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 6:13 pm
by NissanClient73
LeftieBiker wrote:
You mean a dealer sold you a "gold coverage warranty”? Is it in writing that it will extend the battery capacity loss warranty and by how much/until what time?
This is probably the "Gold Preferred" plan that I got as well. It extends the factory warranty completely, but the original factory warranty doesn't cover gradual capacity loss, so the extended warranty does not cover the 24kwh Leaf for it, either.
The capacity loss was included to the original factory warranty — 5 years or 60000 miles in 2013. We received a letter from Nissan regarding that.

The Gold proffered extends warranty to 8 years or 100000 miles. That is why the leaf specialist who opened our case number stated that we have time till 2019. Apparently, that was incorrect, that is why our case number was closed.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 9:26 pm
by LeftieBiker
If you have a 2013 then why are you addressing 'owners of 2011-2012 Leaf' in your first post? I'm pretty sure, though, that the 2013 didn't come with that capacity warranty as an OEM warranty from Nissan, because I also received a letter telling me I was part of the "class" in the class action lawsuit...although I may mis-remember the details of that. I do remember, however, noting that the Gold Preferred warranty didn't extend the capacity warranty. You might want to read the fine print in yours.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 9:32 pm
by SageBrush
Was your battery down to 4 bars of capacity back in 2016 ?

As for getting wrong information from a Rep over the phone -- I consider that par for the course these days, and not just Nissan. Unless you have something in print from Nissan that supports you, you have nothing.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 9:45 pm
by NissanClient73
SageBrush wrote:Was your battery down to 4 bars of capacity back in 2016 ?

As for getting wrong information from a Rep over the phone -- I consider that par for the course these days, and not just Nissan. Unless you have something in print from Nissan that supports you, you have nothing.
I corrected a typo in my previous post, March 2017

The dealer recorded that the battery lost 4 bars of capacity in March 2017.We purchased Nissan 2012 in late December 2011.

We have a document with a case number from Nissan, that was opened in March 2017. I consider that as a written agreement. It is not my fault that the case should not have been opened. Nissan representative created a document and closed it without any explanation. This is not right.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Tue Apr 10, 2018 9:57 pm
by SageBrush
NissanClient73 wrote:
SageBrush wrote:Was your battery down to 4 bars of capacity back in 2016 ?

As for getting wrong information from a Rep over the phone -- I consider that par for the course these days, and not just Nissan. Unless you have something in print from Nissan that supports you, you have nothing.
Yes, the dealer recorded that the battery lost 4 bars of capacity in March 2016. We purchased Nissan 2012 in late December 2011.

The have a document with a case number from Nissan, that was opened in March 2016. I consider that as a written agreement. It is not my fault that the case was incorrectly opened. Nissan representative created a document and closed it without any explanation. This is not right.
I'd be really angry with Nissan too in your shoes, but I already accept that their customer support is below contempt.
Did you really wait TWO YEARS after the battery reached 8 bars to decide to replace the battery ?

I'm not sure why you say the case was opened incorrectly. It *sounds* like the case was closed because you elected to wait on replacement.
That you did so based on an understanding that your extended warranty would cover the battery in the future is not relevant. You are in an interesting position, and perhaps a strong one. I think your argument boils down to this: Nissan owes you a battery based on the 3/2016 case decision and it really does not matter how long it took you to get around to getting the replacement done.