I'd give them a zero for maintaining an opaque system, running a "customer service" line that at best is unable to answer our questions and at worst gives conflicting answers from one call to the next, keeping us completely in the dark as to their methods, filling orders completely out of order, unexplained delays, and worst of all, partnering with criminal Aerovironment and remaining silent as AV quotes outrageous prices for an EVSE which serves no real purpose at all.
Reserved afternoon of 4/20.
"You can order" email late September, but was out of the country so...
Ordered very early October.
Dashboard says: more of the usual worthless Nissan b.s.
(Not on spreadsheet cuz I can't figure it out.)