Importing US Leafs to Canada - CARWINGS

[rayslin]

hey There, I have the same issue as you, It stopped working over the weekend. I called nissan connect support and they have no answer for me.
Ill keep digging and try to find a solution ( because not being able to start climate control or not being able to see if it is charging correctly is not acceptable ) and If I find something ill post it here. please do the same

Jon

[triflic]

I am also in this situation. I lost access to NissanConnect Canada on January 3, 2017.

OAKVILLE NISSAN is not interested in pursuing getting me a USA Telematics system for replacement, as they say it cannot be ordered from their computer system. I'm not entirely sure they would be able to program the 3G or not. They insist that it is impossible to install a Canadian system in the vehicle, becase...get this...THE METRIC SYSTEM.

Currently I'm pursing emails to evcustomersupport@my-nissan-usa.com. I've called the NISSAN CONNECT website, and the only advice was for me to drive to BUFFALO and have it replaced there. This is not a terribly convenient option for me, logistically.

I look forward to anyone who comes up with a solution, and affordable one, I don't want to spend any more than US$200 to fix this...

Cheers.
2012 USA LEAF owner in Canada.

[Canuck]

Same here - my last connect was January 4, 2017 -- 2012 Nissan Leaf SL imported from the States. I will contact the Nissan dealer in Langley BC and see what they say. It's not too difficult for me to go down the States to get it upgraded if that's what must be done, as long as it still works in Canada. The funny thing is that my Tesla is going in for the LTE upgrade (from 3G) next week.

[triflic]

Been having some delightful (read: frustrating) conversations with both Nissan Canada and Nissan USA regarding this issue. Basically, Nissan Corporate has told me to either bring the car to the USA, or go take a hike. I have 32 minutes of audio with their various levels of customer support saying in essence, "we are not interested in helping you."

I have asked the following:

Question: "Can a Canadian TCU be installed in the vehicle?" Answer: No. (no detailed technical reasons why, just trust us.)

Question: "Can you have a US TCU unit shipped to a Canadian dealer to install?" - Answer: If you contact the dealer, arrange to pay the shipping, and you ask a Canadian dealership to install the unit, and you pay for everything without any US subsidy. Then, it might work.

Question: "Can I talk directly to a Telematics technician and possibly get detailed answers?" Answer: HahahahahahahaHAHAHAHA. No. (Although dealerships have this privilege, customers do not.)

Question: "Are you in any way willing to be proactive in your customer service to help what is a pretty oddball situation, with any number of relative straight-forward fixes?" Answer: Have a nice day, sir, this is certainly not our problem.

[triflic]

Last answer I have received from NISSAN corporate (via Nissan-Canada) is that they are happy to allow a local dealer to order the part for a US Vehicle and install it. All risk )that it will not work in Canada) is on the customer. Cost of the unit = Can$1921.35 + Tax + Labour/Install.

Thus, at fairly high risk, you could install this unit for north of $2000 out the door.

If you have a USA Vehicle in Canada, there is no subside/Co-pay offer available, and the customer assumes full cost, and full risk for upgrading their TCU.

[triflic]

"Dear Kurt,

Thank you for contacting Nissan LEAF Customer Support. We appreciate hearing from you.


I am very sorry for the inconvenience. Nissan understands that AT&T has announced plans to terminate its 2G network coverage as of December 31, 2016. AT&T is a third party that Nissan does not control, and technology in this area is constantly evolving. Unfortunately, if your are a US resident and have a Canadian LEAF or vise versa you will not be able to partake in the use of CARWINGS. CARWINGS runs off of AT&T 3G towers. I do apologize for the inconvenience.

Please feel free to contact us again with any additional questions, through our website at www.nissanusa.com or by phone at 877-664-2738. We are here to serve you from 8:00 a.m. to 12:00 a.m. (EST) Monday through Saturday.

_____________

Sincerely,

Ashley
Vehicle Connected Services

Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
------------------------"

[medtech1]

Nissan always tells me my Carwings would not work in Canada, and it always has (well, until a week ago).

[RonDawg]

Been having some delightful (read: frustrating) conversations with both Nissan Canada and Nissan USA regarding this issue. Basically, Nissan Corporate has told me to either bring the car to the USA, or go take a hike. I have 32 minutes of audio with their various levels of customer support saying in essence, "we are not interested in helping you."

It's a pitfall of a "grey market" import (and yes your Leaf meets that definition, as it does cannot be registered on Canadian roads without modifying it [DRL's]). Ask any of our New Zealand friends here how much support they have gotten from Nissan NZ with their ex-JDM Leafs.

[triflic]

I remain committed to pestering as many Nissan executives, customer support specialists, and HR managers until I get some customer satisfaction on this issue.

At the end, I will be happily tallying up the amount of time I have occupied of high paid professionals and Nissan executives, when they could have easily just shipped up a part, let me get the same deal US$199, with minimal fuss. This document will be forwarded it to a number of Nissan Vice Presidents and Project Managers as a lesson in making their engaged customers satisfied.

(For the record, it is easy to find most people in positions of authority and specialization (say, TCU engineers) via LinkedIn searches, and the email format: FirstName.LastName@nissan-usa.com )

Happy hunting.

[RonDawg]

I take it you bought your Leaf used? If so, what makes you think they care about your "customer satisfaction" particularly when you imported the car from a different country? As far as they're concerned, the sale has already occurred.