pkulak
Posts: 758
Joined: Thu Sep 19, 2013 4:08 pm
Delivery Date: 18 Sep 2013
Location: Portland, OR

Re: Horrible experience with Aerovironment EV charging netwo

Sun Oct 19, 2014 1:41 pm

AV just put a new quick charger in Woodburn, which is fantastic. I drive down to Eugene a lot (GO DUCKS!!!) and now there are _three_ AV quick chargers perfectly spaced in that 100-mile stretch. I used to stop in Salem, which was a little ways off the highway and forced me to use a non-AV charger, but now it's two quick stops at AV chargers that are mere blocks from the freeway. Fantastic. This is what the EV experience should be like.

DarkStar
Posts: 2066
Joined: Sat Jul 17, 2010 10:06 am
Delivery Date: 25 Mar 2011
Leaf Number: 568
Location: Hillsboro, Oregon, USA
Contact: Website

Re: Horrible experience with Aerovironment EV charging netwo

Mon Oct 20, 2014 8:25 am

pkulak wrote:AV just put a new quick charger in Woodburn, which is fantastic. I drive down to Eugene a lot (GO DUCKS!!!) and now there are _three_ AV quick chargers perfectly spaced in that 100-mile stretch. I used to stop in Salem, which was a little ways off the highway and forced me to use a non-AV charger, but now it's two quick stops at AV chargers that are mere blocks from the freeway. Fantastic. This is what the EV experience should be like.
Except you have to call them every time to enable charging if you aren't a $20 per month subscriber...
Mikiko (2011 Nissan LEAF ETEC) Status:
Reserved: 04/20/10 | Ordered: 10/01/10 | EV Project Blink Installed: 03/22/11 | Delivered: 03/25/11 | VIN: 568

Oregon Electric Vehicle Association | Electric Auto Association

Moof
Posts: 179
Joined: Sat Sep 06, 2014 5:11 pm
Leaf Number: 004023
Location: Beaverton, OR

Re: Horrible experience with Aerovironment EV charging netwo

Mon Oct 20, 2014 9:31 am

It would be really nice if AV would make it possible to do Ala Carte charging with the FOB. I don't mind paying the $15 for the FOB (well, it is rather steep, but I'd do it). I do mind having to hassle with starting/stopping subscriptions I would only use a few times a year. Our last trip to the coast would have been just fine in the Leaf, but we didn't take it specifically because of the hassle it would have involved. Having to get on the phone just to drive my car is a show stopper, sorry.

If could just pay the $7.50 each for a few DC fast charges on each trip just by swiping a fob they would be ahead compared to starting/stopping a subscription, but the hassle would be low enough for me to make it worth it. Or heck I would be fine if they charged me $20 and gave me just a 30 charge window that did not automatically renew. Calling in for ala carte when there are no other options in town just SUCKS.
2011 Cayenne Red bought used with 30k miles, manufacture data of 5/2011
42k miles 82% SOH 11 bars 218 GIDs at full charge
Running with Michelin Premier A/S with 42 psi for 10k miles

garylai
Posts: 26
Joined: Sun May 08, 2011 11:03 pm
Delivery Date: 08 May 2011
Leaf Number: 1826
Location: Seattle, WA

Re: Horrible experience with Aerovironment EV charging netwo

Mon Oct 20, 2014 12:05 pm

The need to call every time unless you have a subscription was my original compliant when I started this thread. I agree that AV otherwise does a pretty good job, as others that have come to their defense have stated, but if you are not a subscriber you feel like a second class customer.

I wouldn't even mind pre-paying if that would help. Like pre-paying $45 so I could do 6 fast charges without calling them, just so that when I actually need to use the charger, I am not stuck there on the phone on hold or worst yet, stranded because I don't have good cell coverage or their phones go down. Even when I have called them and managed to get through, the average hold time is about 5 minutes.

To all the people coming to the defense of AV, again, the issue is not the network itself but there insistence on having people call to use the network every time unless you have a subscription. No other charging network (Blink, Chargepoint, etc) does this, and there is no good explanation for it other than an utter disregard for good customer service. Basically making it so inconvenient that you force people to get unlimited subscriptions. But they have a monopoly on fast charging in a lot of areas, so what can people do except complain?
2011 Nissan Leaf SL
As of 21 September 2014: 43,488 miles
Lifetime miles/kWh: 4.5
Remaining Battery Capacity: 55.8 AHr (85%)
4.4 kW PV array @ home generating 4,200 kWh/year

ObjetDart
Posts: 103
Joined: Tue Jul 16, 2013 10:15 am
Delivery Date: 12 Jul 2013
Leaf Number: 409649
Location: Eugene, OR

Re: Horrible experience with Aerovironment EV charging netwo

Mon Oct 20, 2014 4:16 pm

As another Leaf owner who does not charge on the go nearly enough to warrant a $20/month subscription, I'm refuse to use AV until they introduce a more convenient option for occasional users. Having to call someone on the phone every time is just ridiculous. Imagine if gas stations worked that way.

Combine AV's policy with Blink's unreliability and recent huge price increase, and I've stopped using charging stations altogether. It's back to the ICE now for every trip over 60 miles.
2013 SV Metallic Slate w/ quick charge package

finman100
Posts: 328
Joined: Thu Sep 20, 2012 10:42 am
Delivery Date: 06 Jun 2014
Location: Albany, OR

Re: Horrible experience with Aerovironment EV charging netwo

Mon Jan 05, 2015 2:24 pm

I'll say that without the "crappy" AV network, I would be driving a gasser for longish trips. I've gone places a Leaf can't go unless there was the AV network. I-5 north to Seattle and south to Ashland, OR. All up and down the Oregon and WA coast (Hwy 101), it's really great! For me it's worth it to support, really, the best game in town. Why do all others suck? must be some reason. Will there be more competition? i can only hope. will there ever be better? yes, the nature of things is to improve. in most areas. This is pretty early in the EV game, relative to gas infrastructure. Have I paid $5/gallon of gas in the middle of nowhere? yes, because it was the only game in town to get me where I was headed. I find the AV network VERY easy and reliable. Pricing can always be cheaper. Charge me $1 for something and I'll ask, why not half that. People's nature to want it cheaper, faster, better...and want it yesterday. Untill EVs are REALLY mainstream, we have to put up or go back to gas.

I do hope more charging stalls are in the plans. surely these AV stations will become overused soon. Well, I am overly optimistic about EVs this time around. Seems they are real and increasing slowly. Love my Leaf!

Curt
Albany, Oregon
2014 Silver SV with charge/LED package. June 2014, I'm in the EV game!
46,000 miles
17.5 kWh on 100% charge (51-ish Ah), down 1 bar
4.2 miles/kWh average
Best trip: all of 'em. They're all no-gas!

pkulak
Posts: 758
Joined: Thu Sep 19, 2013 4:08 pm
Delivery Date: 18 Sep 2013
Location: Portland, OR

Re: Horrible experience with Aerovironment EV charging netwo

Mon Jan 05, 2015 4:14 pm

If I just take one 250 mile (round trip) trip a month, I break even on my AV subscription vs driving a Prius. I come out ahead on just the second trip, or the first if you compare to any other car. When I figure in the savings of not owning or renting a second car, AV saves me a lot of money. I can see how it would be super annoying if you only traveled every few months. Though, you can start and stop your membership whenever you like, to avoid having to call in.

debbieandpatrick
Posts: 26
Joined: Sun Jul 21, 2013 7:41 pm
Delivery Date: 21 Jul 2013
Leaf Number: 410654

Re: Horrible experience with Aerovironment EV charging netwo

Mon Jan 05, 2015 4:58 pm

We have 2 LEAFs and pay for 2 FOBs so we always have one in each car. Calling each time would be a royal pain. For the two FOBs and what we spend on electricity at home each month we run two LEAFs all over, coast to valley, for about $70/month. So we spend $40/month on the FOBs but compared to the $450/month we used to spend for gas for two PT Cruisers, it's a pittance. If we don't charge so much one month, then we figure we're supporting the charging infrastructure we all need. $20/month is not a deal breaker, esp. if you consider waiting time on the phone. If you don't stray far from home then the subscription would not make sense but otherwise, it's the only way to go.
2011 Nissan Leaf SL Cayenne Red (Traded in 11/2014)
2013 Nissan Leaf SV Black (Leased)
2015 Nissan Leaf SV Gun Metallic
ICE free since July, 2013

garylai
Posts: 26
Joined: Sun May 08, 2011 11:03 pm
Delivery Date: 08 May 2011
Leaf Number: 1826
Location: Seattle, WA

Re: Horrible experience with Aerovironment EV charging netwo

Mon Jan 05, 2015 5:18 pm

finman100, pkulak, debbieandpatrick,

I'm happy the subscriptions are working out for you, but once again, you're completely missing the point of this thread.

The point is not if subscriptions make sense for some people, but rather why Aerovironment is making it so inconvenient that you are forced to get a subscription even if you want to use the network very rarely, or else have to sit through the process of calling them to activate the charger every time, which means you risk being stranded if they do not answer the phone? No other charging network does this. No other business does this.

If you are like me and many others who want to use the network like 4 times per year, does paying $240/year or $60 per trip make any financial sense? Yes, you can subscribe for a month, then cancel once you finish using it, but again it's an additional layer of inconvenience that Aerovironment is throwing up for no good reason that I can think of other than to induce people to get subscriptions whether or not it makes sense financially, which is just bad customer service.
2011 Nissan Leaf SL
As of 21 September 2014: 43,488 miles
Lifetime miles/kWh: 4.5
Remaining Battery Capacity: 55.8 AHr (85%)
4.4 kW PV array @ home generating 4,200 kWh/year

Turnover
Posts: 230
Joined: Sat Dec 01, 2012 9:33 am
Delivery Date: 16 Nov 2012
Leaf Number: 410371
Location: Vancouver, WA

Re: Horrible experience with Aerovironment EV charging netwo

Mon Jan 05, 2015 6:49 pm

I pay my $20/month and overall it works for me. Some months I might not recapture the charging cost but I certainly have the knowledge that AV is a stable network that gets maintenance when it needs it. How much more a month would I be paying to make life more convenient for those who aren't subscribers? I don't know. ;)
2012 SL:
03/30/16 43,300 mi - 383 QC's & 2467 L1/L2's 79% SOH
2013 SV (#410371) - Purchased 4/25/2016:
4/28/16 18,115 mi- 4 QC's & 705 L1/L2's 97% SOH
2/18/17 28,756 mi- 66.17 AHr, SOH 100%, Hx 101.45% 284 GiDs

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