debbieandpatrick
Posts: 26
Joined: Sun Jul 21, 2013 7:41 pm
Delivery Date: 21 Jul 2013
Leaf Number: 410654

Re: Horrible experience with Aerovironment EV charging netwo

Tue Jan 06, 2015 9:32 am

For whatever reason, AV has two choices--FOB or no FOB. No FOB, you take your chances with the phone system. Is it cost effective for AV to worry about the occasional user? Maybe not and that's up to them. Hope your next charging experience works out. Thanks to this thread, I'm also rethinking my good samaritan philosophy for no FOBs.
2011 Nissan Leaf SL Cayenne Red (Traded in 11/2014)
2013 Nissan Leaf SV Black (Leased)
2015 Nissan Leaf SV Gun Metallic
ICE free since July, 2013

Reddy
Posts: 1544
Joined: Fri Feb 11, 2011 3:09 pm
Delivery Date: 18 Aug 2011
Leaf Number: 006828
Location: Pasco, WA

Re: Horrible experience with Aerovironment EV charging netwo

Tue Jan 06, 2015 6:12 pm

debbieandpatrick wrote:.... I'm also rethinking my good samaritan philosophy for no FOBs.
I hope you don't mean starting a charging session for someone who doesn't have a FOB. When I looked at the AV website, that was specifically prohibited and could result in penalties and/or cancellation of your account.
Reddy
2011 SL; 9 bar, 45.80 AHr; 45,000 mi; rcv'd Aug 18, 2011
Long: http://www.mynissanleaf.com/viewtopic.p ... al#p226115"
Cold: http://www.mynissanleaf.com/viewtopic.p ... 60#p243033"

debbieandpatrick
Posts: 26
Joined: Sun Jul 21, 2013 7:41 pm
Delivery Date: 21 Jul 2013
Leaf Number: 410654

Re: Horrible experience with Aerovironment EV charging netwo

Tue Jan 06, 2015 8:30 pm

Thanks for the info Reddy, did it once to help a stranded new LEAF owner who was also having phone issues. Won't do it again and anyone without a FOB should not expect it either.
2011 Nissan Leaf SL Cayenne Red (Traded in 11/2014)
2013 Nissan Leaf SV Black (Leased)
2015 Nissan Leaf SV Gun Metallic
ICE free since July, 2013

Moof
Posts: 179
Joined: Sat Sep 06, 2014 5:11 pm
Leaf Number: 004023
Location: Beaverton, OR

Re: Horrible experience with Aerovironment EV charging netwo

Thu Jan 08, 2015 10:41 pm

I am still confused why the standard approach is not to just swipe a credit card. Special cards and fobs are just a lousy solution compared to using a perfectly good existing payment method.
2011 Cayenne Red bought used with 30k miles, manufacture data of 5/2011
42k miles 82% SOH 11 bars 218 GIDs at full charge
Running with Michelin Premier A/S with 42 psi for 10k miles

User avatar
DaveEV
Posts: 6251
Joined: Fri Apr 23, 2010 3:51 pm
Location: San Diego

Re: Horrible experience with Aerovironment EV charging netwo

Fri Jan 09, 2015 12:52 am

Moof wrote:I am still confused why the standard approach is not to just swipe a credit card. Special cards and fobs are just a lousy solution compared to using a perfectly good existing payment method.
Transactions fees for small charge amounts would eat up a huge chunk of your revenue. There's a reason small shops often have a minimum CC txn fee.

garylai
Posts: 26
Joined: Sun May 08, 2011 11:03 pm
Delivery Date: 08 May 2011
Leaf Number: 1826
Location: Seattle, WA

Re: Horrible experience with Aerovironment EV charging netwo

Fri Jan 09, 2015 10:20 am

drees wrote:
Moof wrote:I am still confused why the standard approach is not to just swipe a credit card. Special cards and fobs are just a lousy solution compared to using a perfectly good existing payment method.
Transactions fees for small charge amounts would eat up a huge chunk of your revenue. There's a reason small shops often have a minimum CC txn fee.
Somehow the small charge thing doesn't bother Chargepoint, which allows you to pay with a credit card even for a $2 charging session. And in this case, we're talking about a $7.50 being what Aerovironment charges. The fee is typically 40 to 75 cents, Aeronvironment could just increase the pay per use fee slightly to offset that, and it wouldn't impact the subscription customers at all.
2011 Nissan Leaf SL
As of 21 September 2014: 43,488 miles
Lifetime miles/kWh: 4.5
Remaining Battery Capacity: 55.8 AHr (85%)
4.4 kW PV array @ home generating 4,200 kWh/year

Moof
Posts: 179
Joined: Sat Sep 06, 2014 5:11 pm
Leaf Number: 004023
Location: Beaverton, OR

Re: Horrible experience with Aerovironment EV charging netwo

Fri Jan 09, 2015 3:56 pm

drees wrote:
Moof wrote:I am still confused why the standard approach is not to just swipe a credit card. Special cards and fobs are just a lousy solution compared to using a perfectly good existing payment method.
Transactions fees for small charge amounts would eat up a huge chunk of your revenue. There's a reason small shops often have a minimum CC txn fee.
How about just doing a minimum $5 charge to charge? Hold the extra as a credit for future charges.

It just boils down to me being grumpy that the only option to fast charge if I wanted to go to the coast here in Oregon is the AV network, and their two payment options are a terrible fit for me and many others who mostly home charge.
2011 Cayenne Red bought used with 30k miles, manufacture data of 5/2011
42k miles 82% SOH 11 bars 218 GIDs at full charge
Running with Michelin Premier A/S with 42 psi for 10k miles

freemywrld
Posts: 4
Joined: Wed Jun 03, 2015 2:56 pm
Delivery Date: 06 Jan 2015
Leaf Number: 405559
Location: Seattle, WA

Re: Horrible experience with Aerovironment EV charging netwo

Thu Jun 25, 2015 4:07 pm

Good news for occasional chargers - AV has now integrated with Plugshare to allow 'Pay With Plugshare' directly from the mobile app. Plugshare stores your CC info and you just select the station on the app and press the 'Pay With Plugshare' button to initiate the charge with no phone call needed.
Wendy
2013 LEAF SV, fully loaded.

garylai
Posts: 26
Joined: Sun May 08, 2011 11:03 pm
Delivery Date: 08 May 2011
Leaf Number: 1826
Location: Seattle, WA

Re: Horrible experience with Aerovironment EV charging netwo

Tue Jul 07, 2015 4:04 pm

freemywrld wrote:Good news for occasional chargers - AV has now integrated with Plugshare to allow 'Pay With Plugshare' directly from the mobile app. Plugshare stores your CC info and you just select the station on the app and press the 'Pay With Plugshare' button to initiate the charge with no phone call needed.
Yes, this development appears to address the original issue of not having a pay-as-you-go option that didn't require you to call and get someone on the phone to activate the charger. If someone is able to try this (Pay with Plugshare using the Aerovironment chargers on the Washington State Electric Highway), please post about your experience.
2011 Nissan Leaf SL
As of 21 September 2014: 43,488 miles
Lifetime miles/kWh: 4.5
Remaining Battery Capacity: 55.8 AHr (85%)
4.4 kW PV array @ home generating 4,200 kWh/year

Poobah
Posts: 3
Joined: Wed Jan 02, 2013 11:27 am
Delivery Date: 28 Dec 2012

Re: Horrible experience with Aerovironment EV charging network

Thu Jul 09, 2015 3:02 pm

I've paid using the Plugshare app twice - both times in Astoria OR (with my Tesla, not with my LEAF).

The first time was a disaster. Even though the app authorized the charge, the charging station did nothing. I ended up having to call Aerovironment anyway, and half an hour plus a reboot of the charging station later, the electrons started flowing (whether this unique to the Tesla + CHaDEMO adapter isn't clear).

A few weeks later I tried again at the same station, and this time the experience was flawless.

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