umdkevin
Posts: 53
Joined: Fri Apr 19, 2019 6:47 am
Delivery Date: 15 Apr 2019

Re: Updated Smartphone App (NissanConnect EV)?

Sat Apr 20, 2019 9:16 am

I hope the upgrade fixes the app not reporting battery status. I've been getting this message or just fails silently since the version 6.3.7 update on 4/16 (Android).

https://photos.app.goo.gl/4oocn7xrQN8N72yu7
LEAF 2018 SV Gun Metallic (traded at odo 7350)
LEAF 2019 SL Plus Gun Metallic
5/4/19 - odo 570, SOH 99.22, AHr 175.02, Hx 103.17

2011RedLeaf
Posts: 55
Joined: Tue Jan 03, 2017 8:49 pm
Delivery Date: 10 Oct 2012
Leaf Number: 3999

Re: Updated Smartphone App (NissanConnect EV)?

Mon Apr 22, 2019 8:04 am

I don't see any change in (non)function of battery status. (on my 2019 +-SL
Currently 2019 Blue Leaf+

Astros
Posts: 132
Joined: Wed Oct 11, 2017 11:21 am
Delivery Date: 28 Apr 2018
Leaf Number: 310136
Location: Seattle, WA

Re: Updated Smartphone App (NissanConnect EV)?

Mon Apr 22, 2019 9:25 am

2011RedLeaf wrote:I don't see any change in (non)function of battery status. (on my 2019 +-SL
Yeah, I can still get the updated state of charge from the website using my computer, or the "EVA" app on my phone, but not the NissanConnectEV app. If anything, the website seems even slower than before.
2019 Deep Blue SL Plus

2011RedLeaf
Posts: 55
Joined: Tue Jan 03, 2017 8:49 pm
Delivery Date: 10 Oct 2012
Leaf Number: 3999

Re: Updated Smartphone App (NissanConnect EV)?

Mon Apr 22, 2019 11:51 am

On the computer this morning, state of charge was showing 6:30 Saturday evening -- with the wrong results. I was working with it plugged in until 8:00 pm. Full charge was to have been achieved at 6:30. Nissan Owner portal said unplugged and 45% at 6:30.
Currently 2019 Blue Leaf+

Coinneach
Posts: 35
Joined: Mon Apr 08, 2019 1:30 pm
Delivery Date: 08 Apr 2019
Leaf Number: 308932
Location: Phoenix, AZ

Re: Updated Smartphone App (NissanConnect EV)?

Mon Apr 22, 2019 1:20 pm

No difference in app behavior here, still shows 15 April. I've logged out and cleared the cache and local storage, no dice.
2019 Leaf SV Plus, tech & weather packages, gun metallic

dsh
Posts: 167
Joined: Sat Aug 04, 2012 10:29 pm
Delivery Date: 01 Mar 2011
Leaf Number: 001069

Re: Updated Smartphone App (NissanConnect EV)?

Mon Apr 22, 2019 3:21 pm

:evil: Same here no difference in app. Still not giving correct status.. it shows last update on April 14th, 9:27am. It appears the Sunday update of the app didn't change anything.. charging and climate control functions work though.. The website updates correctly..So must be a problem with the app, after they upated on 04/16/19...what's going on NISSAN?????????
SL-e

umdkevin
Posts: 53
Joined: Fri Apr 19, 2019 6:47 am
Delivery Date: 15 Apr 2019

Re: Updated Smartphone App (NissanConnect EV)?

Mon Apr 22, 2019 5:56 pm

I emailed them and got this response this afternoon.

Thank you for contacting Nissan LEAF Customer Support. We appreciate hearing from you.

We apologize for the inconvenience. At this time, we are aware of an issue with the NissanConnect EV&Services app that prevents certain functions from operating as they should. We are currently working toward a resolution and we appreciate your patience as we investigate.
LEAF 2018 SV Gun Metallic (traded at odo 7350)
LEAF 2019 SL Plus Gun Metallic
5/4/19 - odo 570, SOH 99.22, AHr 175.02, Hx 103.17

Astros
Posts: 132
Joined: Wed Oct 11, 2017 11:21 am
Delivery Date: 28 Apr 2018
Leaf Number: 310136
Location: Seattle, WA

Re: Updated Smartphone App (NissanConnect EV)?

Tue Apr 23, 2019 1:23 pm

The app appears to be working again (at least for me), though it is as slow as ever.
2019 Deep Blue SL Plus

Lars36
Posts: 22
Joined: Tue Aug 07, 2018 1:54 pm
Delivery Date: 27 Aug 2018
Leaf Number: 312740

Re: Updated Smartphone App (NissanConnect EV)?

Tue Apr 23, 2019 3:13 pm

Still won't let me log in on my App. But I can log in with no problem on my lap-top.

dsh
Posts: 167
Joined: Sat Aug 04, 2012 10:29 pm
Delivery Date: 01 Mar 2011
Leaf Number: 001069

Re: Updated Smartphone App (NissanConnect EV)?

Wed Apr 24, 2019 8:34 am

I got an update today April 24th from the App. Looks like it's working again.
SL-e

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