Page 3 of 4

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Sat Apr 20, 2019 9:16 am
by umdkevin
I hope the upgrade fixes the app not reporting battery status. I've been getting this message or just fails silently since the version 6.3.7 update on 4/16 (Android).

https://photos.app.goo.gl/4oocn7xrQN8N72yu7

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Mon Apr 22, 2019 8:04 am
by 2011RedLeaf
I don't see any change in (non)function of battery status. (on my 2019 +-SL

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Mon Apr 22, 2019 9:25 am
by Astros
2011RedLeaf wrote:I don't see any change in (non)function of battery status. (on my 2019 +-SL
Yeah, I can still get the updated state of charge from the website using my computer, or the "EVA" app on my phone, but not the NissanConnectEV app. If anything, the website seems even slower than before.

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Mon Apr 22, 2019 11:51 am
by 2011RedLeaf
On the computer this morning, state of charge was showing 6:30 Saturday evening -- with the wrong results. I was working with it plugged in until 8:00 pm. Full charge was to have been achieved at 6:30. Nissan Owner portal said unplugged and 45% at 6:30.

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Mon Apr 22, 2019 1:20 pm
by Coinneach
No difference in app behavior here, still shows 15 April. I've logged out and cleared the cache and local storage, no dice.

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Mon Apr 22, 2019 3:21 pm
by dsh
:evil: Same here no difference in app. Still not giving correct status.. it shows last update on April 14th, 9:27am. It appears the Sunday update of the app didn't change anything.. charging and climate control functions work though.. The website updates correctly..So must be a problem with the app, after they upated on 04/16/19...what's going on NISSAN?????????

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Mon Apr 22, 2019 5:56 pm
by umdkevin
I emailed them and got this response this afternoon.

Thank you for contacting Nissan LEAF Customer Support. We appreciate hearing from you.

We apologize for the inconvenience. At this time, we are aware of an issue with the NissanConnect EV&Services app that prevents certain functions from operating as they should. We are currently working toward a resolution and we appreciate your patience as we investigate.

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Tue Apr 23, 2019 1:23 pm
by Astros
The app appears to be working again (at least for me), though it is as slow as ever.

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Tue Apr 23, 2019 3:13 pm
by Lars36
Still won't let me log in on my App. But I can log in with no problem on my lap-top.

Re: Updated Smartphone App (NissanConnect EV)?

Posted: Wed Apr 24, 2019 8:34 am
by dsh
I got an update today April 24th from the App. Looks like it's working again.