We bought our Leaf (ex-demo) in March 19 at 1 year of age and 5000 miles in South Wales, UK.
3 months of happy motoring done. And then in mid-June got this...
"Service EV system - unable to restart after power off" light.
Wouldn't start/drive, taken to local dealer who said
they couldn't fix it and that it had to go to specialist Leaf service place in Gateshead.
Was then told a battery module had failed and another was en route from Japan (seemed strange to me seen as they build them only 15 mins away from gateshead up in Sunderland!) And that the expected arrival was mid July.
Various issues with Nissan customer service since, particulary with courtesy car issues, but sorted now...
Anyway, rung today for a progress update as it's 5 weeks since it died... (they never ring unless I chase them!) to be told that there is now no ETA on parts, and that there's nothing they can do.
I've looked online on forums etc, but only found a handful of threads for this issue.
My questions (which Nissan can't/won't answer for me, are...)
1) if this has happened to anyone else how long did it take until sorted and is there anything I can do to speed this up!
2) is this a common/known issue, and does it bode badly for the car going forward.
3) the car was on 80% charge when this happened, is all this sitting around waiting, going to be affecting the state of battery into the future?
4) I'm so fed up, I have asked to escalate my complaint but am always lead to believe this is not an option; is there anything I can do eg demand refund/compensation etc, as frankly I feel we've been handled appallingly, with insincerity and a lack of professionalism, no gesture of apology, and I don't know what else I can do....
Any info / responses would be valued. Thanks in advance.