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LTLFTcomposite
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PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAKES

Thu Mar 22, 2012 7:41 am

Sorry to shout, but this seems important enough to draw everyone's attention...

Ours has gotten worse. I just got off the phone with customer service about the problem. The rep said they have been getting a lot of calls about the problem. It is important that everyone experiencing this problem call customer service and alert them, as it is the number of reports that will drive them to debug the problem and come up with a fix.

877-664-2738

The guy I spoke to is Wesley, ext 457250

If you have had the problem please make the call and report it; don't sit back and assume everyone else is. ASK THEM FOR THE CASE NUMBER.

Going to the dealer seems fruitless as the problem is intermittent and won't happen for them.
Last edited by LTLFTcomposite on Thu Mar 22, 2012 8:56 am, edited 1 time in total.
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
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TomT
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 8:32 am

I called and the CS I spoke to tried to convince me that this was the first call that they had received on this problem... After pointedly explaining that this was not true, he suddenly "found" the other reports in his database and added mine... The Nissan CS folks are such weasels!
LTLFTcomposite wrote:If you have had the problem please make the call and report it; don't sit back and assume everyone else is.
Leaf SL 2011 to 2016, Volt Premier 2016 to 2019, and now:
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LTLFTcomposite
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 8:35 am

I was given case number 7669181. When you call ask them to give you a case number.
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
2016 SV-adjacent May 2016 lost 4th bar March 2018

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TRONZ
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 12:06 pm

At the 1 year I had them inspect, clean (pads/rotors) and replace the brake fluid. The issue is alot better now and I suspect its mostly a compound problem with the pads since it did not fully develop until the pads/rotors were fully seated at around 5K miles. I do however think the issue has a connection to software that just does not fully mature until the brakes are fully bedded.
Every start, is as good as any start can ever be. - Douglas Darden

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LTLFTcomposite
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 1:59 pm

TRONZ wrote:At the 1 year I had them inspect, clean (pads/rotors) and replace the brake fluid. The issue is alot better now and I suspect its mostly a compound problem with the pads since it did not fully develop until the pads/rotors were fully seated at around 5K miles. I do however think the issue has a connection to software that just does not fully mature until the brakes are fully bedded.
Did you have to pay for that service?
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
2016 SV-adjacent May 2016 lost 4th bar March 2018

GaslessInSeattle
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 2:15 pm

our 2011 had the grabbing breaks on occasion, our 2012 does not have a hint of it, at least not yet. Is this issue restricted to the 2011?
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LTLFTcomposite
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 2:31 pm

GaslessInSeattle wrote:our 2011 had the grabbing breaks on occasion, our 2012 does not have a hint of it, at least not yet. Is this issue restricted to the 2011?
No I have a 2012 with the problem. Thanks for mentioning that though, I wondered if it might be unique to 2012 models.
LTL
White 2012 SV delivered 10 Dec 2011 returned 25 Nov 2014 replaced with stopgap ICE Sentra
[35 months] [35K miles] [9 Bars]
2013 Volt replaced after 36 months/30k miles with ICE Rogue
2016 SV-adjacent May 2016 lost 4th bar March 2018

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TRONZ
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 3:14 pm

LTLFTcomposite wrote:
TRONZ wrote:At the 1 year I had them inspect, clean (pads/rotors) and replace the brake fluid. The issue is alot better now and I suspect its mostly a compound problem with the pads since it did not fully develop until the pads/rotors were fully seated at around 5K miles. I do however think the issue has a connection to software that just does not fully mature until the brakes are fully bedded.
Did you have to pay for that service?
Yes. They said the brake fluid could use a flush (ya, right! My brain screamed). The tech said he would give the brakes a good going over and actually seemed kinda curious about the problem (I was their first 1 year inspection). It was $99 on top of the $100 for inspection, cabin filter, rotation bla bla bla. Afterward, I actually did notice that the pedal feel was firmer and seemed to have better modulation with "THE grab" almost completely gone (maybe it really did need flushing, pad cleaning... though at only 12 months I can't imagine why). The brakes seem to have more fidelity at very low speeds when you are just breathing lightly on the pedal. I have actually not thought much about "THE grab" thing lately so I figure it was a worthwhile service.
Every start, is as good as any start can ever be. - Douglas Darden

Stats;
2011 LEAF SL VIN#202, Delivered 01.30.11. Now, by far, the oldest LEAF in Colorado.

EVDrive
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Thu Mar 22, 2012 11:12 pm

My brakes are defiately grabby when I am at a 100% charge level... when the regen doesn't yet work. My solution is to adjust how much pressure I put on my breaks using only gentle pressure and their is no problem. I try to avoid using my friction breaks and prefer to just coast to a stop. I'm not even a hyper miler, more of an aggressive driver.

What I am wondering is why the heavy use of the breaks from the posters on this thread? I can see how others might get annoyed by this quirk but it doesn't bother me. I defiately have breaked and said WTF a few times though.

For me the ok to track your every move screen is way more annoying.
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Re: PLEASE CALL CS IF YOU HAVE HAD PROBLEMS WITH GRABBY BRAK

Fri Mar 23, 2012 6:06 am

TRONZ wrote: Yes. They said the brake fluid could use a flush (ya, right! My brain screamed).
You can test your own brake fluid easily at home, using test strips made for that.. for about $30 you can get a lifetime supply (25 strips) unless you have 5 cars at home :)

Just test the fluid as part of your yearly maintenance ritual.. Here are two brands, just go visit a professional auto parts store (not Discount Auto Parts).. flushing your own fluid is also easy to do:

http://www.gwrauto.com/stripdip.htm" onclick="window.open(this.href);return false;

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