just spent 45 minutes on the phone with a rep on the EV hotline... figured if I'm concerned enough to contemplate selling my car, that I should call and lodge a formal complaint even though I have not experienced capacity loss, as they really need to know how this is effecting the overall market. again, I would urge anyone with actual loss to contact Nissan, the EV hotline is a fine way to do it, they will give you a case number... the EV hotline number is 877-664-2738. I directed the rep to this thread and specifically to page 135 where the last tally is. he was unaware of a tally and he said he frequents this site. the tally and this thread is now officially included in my complaint as a reference. according to the rep, Nissan does not assign anyone to this site to monitor it and it is therefore not an official way to communicate with Nissan. If you have an issue, posting it here does little if anything to communicate directly with Nissan, and more importantly, it does not give them an opportunity to accurately understand the magnitude of the issue and adequately devise a response to the issue.
At first the guy tried to argue that since I do not live in a hot climate that it does not make sense that I would be concerned. I explained that I am an early adopter that plans on trading up periodically until the technology reaches a point where a car with 2-300 miles of range is affordable and therefore the resale value of the car is of significant concern to me... further, for me to stay behind a brand, I need to feel good about recommending it to others and right now, that is in serious question when it comes to Nissan. IMHO, Nissan needs to know that how they treat hot climate Leaf owners is of concern to everyone. I specifically requested that they come up with a response that would reassure the bulk of owners that, with the exception of abuse, they will stand behind their product and cover extreme range loss under warranty... pointing out that range is about the only thing that people care about and paradoxically, is the only thing excluded in the warranty, a strategy that surely will not stand the test of time in the market place.
Oddly, I feel better after talking to Nissan. I don't think they are aware at the top of the magnitude of what many of us have been watching for some time now. I may decide to hold out for some more time to see if they come up with a response that assuages my concerns.