First let me thank you for your insight as a Leaf Car Salesman. And yes the lowest person on the totem pole ends up in the crap pile and sometimes penniless. Let me offer this, if I could pay, say a $300 commission (like a restaurant tip) directly to the sales person, I would do that; but the dealer considers "Sales People" property and I have to pay it to them instead. I do agree, that the Car Retail Sales Market is trickle down economics.megger5963 wrote:Anyway, none of this is about the merits of the car business or the wealth car salesman can/cannot acrue.
I just wanted to educate the average Leaf customer on our side of things. I think that my fellow Leaf Sales Guys will appreciate it.
That pretty much concludes my participation in the thread.
With that said and this might seem rude, but after reading your initial post, all that came to mind was a Danny Devito movie, "Other Peoples Money" ... "Amen". When it comes to surveys, I am skeptical. No person, place or thing is perfect; and unless I have some world ending apocalyptic reason (the wife makes do it), I do not do surveys. I purchased my Leaf used and I do not recall doing any post sale survey; if the sales person mentioned a survey, I gave a placated response and ignored it.
Anyway, everyone has a job to do and they are trained (supposedly) how to do it right. If you do your job right, which means the customer is "happy"; how is that above and beyond, and equated to the maximum values on any survey?