Why open a case if there is nothing to decide or discuss? If it were that easy, they would have simply ordered a battery, right?NissanClient73 wrote:Correct. I have no written prove that extended warranty covers the battery degradation. Although, I have a prove that the case was opened for “battery replacement under warranty”. It was opened by Nissan. I believe that Nissan should reopen the case and fulfill their original promise to replace the battery.
I am guessing they were looking into the discounted exchange program which was active at the time. You did need to ask for that.